Experienced Remote Healthcare Customer Service Representative – Billing & Insurance Support – Flexible Work from Home

About brighthush

brighthush is a forward‑thinking healthcare solutions provider that has been empowering patients, providers, and payers for over three decades. Our mission is simple: to make the complex world of medical billing and insurance transparent, fair, and accessible. We believe that every member of our team deserves the same level of care and support that we offer to our patients, which is why we invest heavily in training, mentorship, and career development. Whether you’re dialing from a home office or working in our state‑of‑the‑art Marshfield, WI facility, you’ll find a culture that values empathy, integrity, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑impact team that is reshaping the way healthcare payments are managed. We offer a fully remote work environment with flexible scheduling, a competitive salary, comprehensive benefits, and a clear path to advancement. Our employees enjoy a collaborative culture that rewards initiative, celebrates successes, and encourages learning at every level.

Position Summary

As a Remote Healthcare Customer Service Representative, you will be the frontline advocate for patients, law offices, insurance carriers, and other healthcare stakeholders. Your primary focus will be to resolve billing and insurance inquiries with patience, empathy, and professionalism. You will handle inbound and outbound calls, written communications, and complex payment negotiations, ensuring that every interaction reflects brighthush’s core values and commitment to customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls: Engage with patients, attorneys, insurers, and external facilities to address billing and insurance questions, including deductibles, co‑insurance, co‑pays, denials, charge disputes, claim resubmissions, eligibility issues, and coding disputes.
• Resolve aging balances: Proactively contact patients with outstanding balances that have not yet been sent to collections, offering payment plans and assistance programs in line with client guidelines.
• Provide payment options: Review financial information, recommend suitable payment plans, and guide patients through available assistance programs, ensuring compliance with all regulatory and contractual requirements.
• Navigate complex objections: Manage both common and challenging objections, using proven scripts and verbal techniques to maximize recovery while maintaining a positive customer experience.
• Maintain accurate documentation: Record detailed notes, codes, and account actions with minimal errors, ensuring data integrity across internal and client systems.
• Adhere to policies and regulations: Follow all company policies, client procedures, and applicable laws, including PHI and SPI confidentiality requirements.
• Collaborate with cross‑functional teams: Work closely with billing, collections, and compliance teams to resolve complex issues and improve processes.
• Continuous learning: Participate in ongoing training sessions, including the August training class, to stay current on industry trends, software updates, and regulatory changes.

Essential Qualifications

• High School Diploma or GED: Minimum educational requirement.
• Prior call center experience: Demonstrated ability to manage high call volumes and meet KPIs.
• Strong communication skills: Clear verbal and written communication, proper grammar, and professional telephone etiquette.
• Computer proficiency: Comfortable navigating multiple applications and databases; moderate to advanced keyboard typing skills.
• Problem‑solving mindset: Ability to overcome objections, negotiate payment solutions, and think critically under pressure.
• Self‑management: Reliable, punctual, and capable of working independently in a remote environment.
• Confidentiality: Understanding of PHI and SPI regulations, with a commitment to maintaining data privacy.

Preferred Qualifications

• Healthcare customer service background: Experience in a medical office or with health insurance processes.
• Medical billing and coding knowledge: Familiarity with billing terminology, coding systems, and denial management.
• Software familiarity: Experience with Artiva, Cerner Soarian, or EPIC systems is highly desirable.
• Supervisory experience: Prior leadership or team lead experience will be considered for accelerated career paths.
• Advanced math skills: Ability to perform basic calculations (addition, subtraction, multiplication, division, and percentages) quickly and accurately.

Skills & Competencies

• Empathy & Compassion: Genuine concern for patients’ financial well‑being and a patient‑first mindset.
• Resilience: Ability to handle high‑volume, high‑stress interactions while maintaining composure.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Quick to learn new tools, processes, and regulatory updates.
• Team Collaboration: Willingness to share insights and support colleagues in achieving shared goals.

Career Growth Opportunities

At brighthush, we view every role as a stepping stone. Successful representatives often progress to:

• Team Lead / Supervisor: Oversee a group of representatives, set performance targets, and mentor new hires.
• Specialist Roles: Transition into billing specialist, collections manager, or compliance analyst positions.
• Management Tracks: Advance to department manager or regional operations manager, shaping strategy and policy.

We provide structured learning paths, mentorship programs, and tuition reimbursement for relevant certifications (e.g., Certified Professional Biller, Certified Medical Reimbursement Specialist). Your growth is supported by regular performance reviews, skill‑building workshops, and access to industry conferences.

Work Environment & Culture

Whether you choose to work from home or join us in our modern Marshfield, WI office, you’ll experience a culture that values flexibility, respect, and innovation. Key highlights include:

• Remote Flexibility: Work from anywhere with a reliable internet connection.
• Collaborative Tools: Access to screen‑sharing, video conferencing, and real‑time collaboration platforms.
• Inclusive Culture: Diverse teams, inclusive policies, and a commitment to equal opportunity.
• Employee Wellness: Wellness stipend, mental health resources, and optional fitness memberships.
• Community Impact: Opportunities to volunteer and participate in community outreach programs.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, Dental & Vision Insurance: Plans with generous coverage options.
• Retirement Plans: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Professional Development: Tuition reimbursement, certification support, and internal training programs.
• Technology Stipend: For remote employees to set up a productive home office.

How to Apply

Ready to make a meaningful impact in healthcare customer service? Join brighthush and help patients navigate their billing journeys with clarity and compassion. Click the button below to submit your application and start your journey with us today.