Compassionate Remote Customer Service Representative – Life & Cancer Insurance Claims Support – Empathy, Patience, and Clear Communication

About brighthush

brighthush is a leading provider of compassionate, high‑quality customer support for life and cancer insurance products. With a mission to transform the way people experience insurance during some of the most challenging moments of their lives, we combine industry expertise with a culture of empathy, respect, and continuous learning. Our remote teams span across the United States, empowering individuals to deliver exceptional service from the comfort of their own homes while maintaining the same level of professionalism and care that our clients expect.

Role Overview

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for policyholders navigating sensitive and emotionally charged situations. Your role will involve handling inquiries about life, cancer, and other insurance policies, guiding customers through claim initiation, and ensuring that every interaction reflects the highest standards of compassion, clarity, and confidentiality. This position is ideal for individuals who thrive in a supportive environment, possess strong listening skills, and are committed to making a meaningful difference in people’s lives.

Key Responsibilities

• Deliver Compassionate Service: Provide professional, patient, and empathetic support to policyholders across a diverse customer base.
• Policy & Claims Assistance: Answer questions regarding life, cancer, and other insurance policies, and help customers initiate and navigate sensitive claims.
• Active Listening & Empathy: Listen attentively to customers’ concerns, especially during emotional conversations, and respond with genuine care and reassurance.
• Clear Communication: Speak clearly and at a conversational pace, ensuring that information is understood and that customers feel comfortable throughout the call.
• Accurate Documentation: Record all customer interactions accurately in our CRM, following established procedures and maintaining data integrity.
• Confidentiality & Security: Protect customer information by adhering to privacy policies and maintaining strict confidentiality at all times.
• Positive Experience Delivery: Strive to deliver a positive customer experience on every call, turning challenging situations into opportunities for support and trust.
• Team Collaboration: Work closely with supervisors, claims specialists, and other team members to resolve complex issues and share best practices.
• Continuous Improvement: Participate in ongoing training and feedback sessions to refine skills and stay updated on product knowledge and industry trends.

Essential Qualifications

• Compassion & Patience: Demonstrated ability to remain calm, patient, and compassionate, even during emotionally charged conversations.
• Strong Listening Skills: Proven track record of active listening, ensuring that customers feel heard and understood.
• Clear, Conversational Speech: Comfortable speaking at a slower, conversational pace that is easy for customers to follow.
• Empathy & Genuine Interest: A natural inclination to help others and a sincere desire to make a positive impact on customers’ lives.
• Reliability & Consistency: Dependable attendance and punctuality, with a commitment to maintaining a consistent schedule.
• Professionalism & Respect: Ability to interact respectfully with customers of all ages and backgrounds.
• Basic Tech Proficiency: Comfortable using computers, navigating multiple applications, and troubleshooting minor technical issues.
• English Proficiency: Excellent written and verbal communication skills in English.

Preferred Qualifications

• Experience in customer service, call center, healthcare, insurance, or senior‑care support.
• Knowledge of life and cancer insurance products or claims processes.
• Experience handling sensitive or emotional situations with professionalism.
• Familiarity with CRM systems and data entry best practices.
• Previous remote work experience and self‑management skills.

Skills & Competencies

• Exceptional interpersonal communication and conflict‑resolution skills.
• High emotional intelligence and the ability to manage stress.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and new technologies.
• Team‑player mindset with a collaborative approach to problem solving.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

• Structured onboarding program with two weeks of paid training, ensuring you’re fully equipped to succeed.
• Regular coaching sessions and performance reviews to help you grow into higher‑level support roles.
• Opportunities to transition into claims specialist, quality assurance, or training positions within brighthush.
• Access to industry certifications and educational resources at no cost.
• Mentorship from experienced leaders who value your growth and well‑being.

Work Environment & Company Culture

• Fully remote, flexible work schedule with core hours from 10:00 am to 7:00 pm (EST).
• Supportive, inclusive culture that values diversity, equity, and belonging.
• Regular virtual team‑building events, wellness check‑ins, and community outreach initiatives.
• Transparent communication from leadership, with open forums for feedback and ideas.
• Commitment to work‑life balance, with paid time off and mental‑health resources.

Compensation & Benefits

• Competitive starting pay of $14.00 per hour, with an additional $1.00 shift differential for night and weekend shifts.
• Full‑time, 40‑hour work week with consistent scheduling.
• Eligibility for benefits after 60 days, with benefits effective the first of the month following that period.
• Paid training (typically 2 weeks) covering product knowledge, customer service excellence, and compliance.
• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match (subject to eligibility).
• Employee assistance program and mental‑health resources.
• Generous paid time off and holiday schedule.
• Opportunities for performance‑based bonuses and incentive programs.

How to Apply

Ready to bring your compassion, patience, and communication skills to a role that truly matters? Click the link below to submit your application and join the brighthush family. We look forward to learning how you can help us deliver the kind of customer experience you would want for your own family.

Apply to this position at brighthush

Our Hiring Process

brighthush embraces a fair and inclusive hiring process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Closing

At brighthush, we believe that every customer deserves respect, kindness, patience, and genuine care. If you share that belief and are eager to make a meaningful difference in people’s lives, we would love to hear from you. Join us and help us deliver the kind of customer experience you would want for your own family.