Experienced Remote Healthcare Customer Service Specialist – Billing & Claims Support – High‑Impact, Fast‑Paced Role at brighthush

About brighthush

brighthush is a trailblazing remote‑first healthcare operations company that empowers patients, providers, and payers to navigate the complex world of medical billing, claims, and benefits with confidence and clarity. Our mission is simple yet powerful: to make healthcare communication seamless, transparent, and human‑centered. By blending cutting‑edge technology, data‑driven insights, and a culture of continuous improvement, we help our partners reduce administrative burden, improve cash flow, and ultimately enhance patient outcomes.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that values innovation, empathy, and excellence. As a Remote Healthcare Customer Service Specialist, you’ll become the trusted voice that patients, clinicians, and insurers rely on to resolve billing questions, clarify coverage, and ensure every interaction reflects the highest standards of professionalism and compassion. Here’s what makes brighthush a standout place to work:

• Impactful Work – Every call you handle directly improves a patient’s experience and supports the financial health of our partners.
• Remote Flexibility – Work from anywhere with a reliable internet connection; we provide the necessary equipment and a robust home‑office setup.
• Career Growth – Fast‑track your career with structured training, mentorship, and the chance to move into senior support, quality assurance, or operations leadership roles.
• Inclusive Culture – A collaborative, supportive environment that values diversity, creativity, and continuous learning.
• Competitive Compensation & Benefits – Earn a base rate of $17.00 per hour (based on experience) plus quarterly bonus eligibility, comprehensive health coverage, retirement savings, paid time off, and more.

Position Overview

In this role, you will serve as the frontline advocate for patients and clients, handling high‑volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage. Your expertise ensures compliance, accuracy, and customer satisfaction across every interaction.

Key Responsibilities

• Handle 60+ inbound and outbound calls per day, addressing billing, payment, and coverage inquiries with precision and empathy.
• Utilize standardized scripts and procedures to resolve customer concerns efficiently while maintaining a high level of professionalism.
• Gather necessary information, research account details, and provide accurate, timely solutions to complex billing and claims questions.
• Explain billing information, insurance benefits, and available services clearly to patients and clients, ensuring they understand their options.
• Assess patient needs and recommend appropriate solutions or escalation pathways when necessary.
• Schedule and manage call coverage to maintain optimal productivity and meet daily performance metrics.
• Collaborate with leadership and peers using screen‑sharing tools for real‑time problem‑solving and performance improvement.
• Support department initiatives, contribute to continuous improvement efforts, and recommend process enhancements.
• Maintain strict adherence to HIPAA regulations, confidentiality policies, and data privacy standards.
• Assist with departmental goals, provide feedback, and participate in training sessions to stay current with industry changes.
• Perform additional duties as assigned to support team and organizational success.

Essential Qualifications

• High School Diploma or GED required; additional education (e.g., associate’s degree) is a plus.
• 1–2 years of customer service experience, preferably in a call center or healthcare environment.
• Experience with healthcare billing, insurance, or medical collections is highly desirable.
• Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims.
• Basic understanding of medical terminology and the healthcare revenue cycle.
• Proven ability to work with multiple systems and databases in a fast‑paced setting.
• Strong verbal, written, and interpersonal communication skills.
• Excellent problem‑solving abilities with a calm, empathetic approach.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively to meet and exceed performance goals.
• Comfort using Microsoft Office Suite and adapting to new technologies.
• Strong attendance and reliability record.

Preferred Qualifications

• Bilingual (Spanish) proficiency – not required but highly valued.
• Experience with HIPAA compliance and confidentiality protocols.
• Knowledge of call‑center metrics (e.g., AHT, CSAT, FCR) and quality assurance processes.
• Experience with screen‑sharing and remote collaboration tools.
• Prior exposure to performance coaching or mentoring roles.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical skills to interpret billing data and claim status.
• Adaptability to evolving policies, procedures, and technology platforms.
• Time‑management skills to balance high call volume with quality service.
• Team‑player attitude with a willingness to support peers and leadership.
• Self‑starter mentality – proactive initiative even when working independently.
• Resilience under pressure – maintaining composure during challenging interactions.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the service you provide. We offer:

• Structured onboarding and continuous training modules covering billing systems, medical terminology, and compliance.
• Mentorship programs pairing new hires with experienced specialists to accelerate skill acquisition.
• Clear career pathways: from Specialist to Senior Specialist, Quality Analyst, Operations Lead, and beyond.
• Access to industry certifications (e.g., Certified Medical Billing Specialist, HIPAA Compliance Officer) through sponsored tuition assistance.
• Regular performance reviews with actionable feedback and goal‑setting sessions.
• Opportunities to lead process improvement projects, contributing directly to operational excellence.

Work Environment & Company Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates achievements.
• Monthly virtual coffee chats that encourage informal networking across departments.
• Digital collaboration platforms (Slack, Teams) that support real‑time communication and knowledge sharing.
• Annual virtual retreats that combine team building, wellness activities, and strategic planning.
• Recognition programs that reward exceptional customer service, teamwork, and process innovation.

Compensation, Perks & Benefits

While the base hourly rate is $17.00 (based on experience), we also offer:

• Quarterly bonus eligibility tied to individual and team performance metrics.
• Comprehensive health coverage (medical, dental, vision) effective from the first day of the month following 90 days of full‑time employment.
• Life and disability insurance (basic life/AD&D, short‑term, long‑term) with optional voluntary coverage.
• 401(k) retirement savings plan with company match, available after three months of continuous service.
• Paid Time Off (PTO) accrual starting on your first day of employment.
• Flexible work schedule options within the defined shift windows (8:00 am–4:30 pm, 9:00 am–5:30 pm, 10:00 am–6:30 pm CST).
• Home‑office stipend to cover equipment and internet speed test requirements.
• Wellness resources, including virtual fitness classes and mental health support.
• Professional development budget for conferences, courses, and certifications.

How to Apply

If you are a motivated, detail‑oriented professional who thrives in a fast‑paced, remote environment and is passionate about making a difference in healthcare, we encourage you to apply today. Join brighthush and become part of a team that values your expertise, supports your growth, and celebrates your contributions.

Ready to take the next step? Submit your application through our career portal or contact our recruiting team at [email protected].