Customer Portal Administrator – Part‑Time Specialist in Service Channel, Corrigo, Coupa, and Salesforce Operations at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses across the United States to streamline operations, enhance customer experiences, and drive sustainable growth. With a portfolio that spans cloud‑based customer portals, advanced analytics, and integrated enterprise solutions, brighthush is recognized for its commitment to innovation, quality, and customer success. Our team thrives on collaboration, continuous learning, and a shared passion for solving complex challenges with elegant, scalable solutions.

Why This Role Matters

As a Customer Portal Administrator, you will be the linchpin that keeps our customer-facing platforms running smoothly. You’ll work closely with cross‑functional teams—sales, finance, operations, and IT—to ensure that invoicing, data integrity, and user training are executed flawlessly. Your expertise will directly impact our ability to deliver timely, accurate billing, maintain regulatory compliance, and provide a seamless experience for our partners and clients.

Key Responsibilities

• Portal Invoicing Support: Manage day‑to‑day invoicing workflows across Service Channel, Corrigo, Coupa, Ariba, Ecotrak, and OfficeTrax. Ensure accurate data capture, timely submission, and reconciliation of invoices.
• Audit & Quality Assurance: Conduct regular audits of invoicing activity to detect discrepancies, enforce compliance standards, and recommend process improvements.
• Training & Enablement: Design and deliver training modules for office managers and field staff on portal usage, best practices, and troubleshooting techniques.
• Process Optimization: Identify bottlenecks in portal operations, collaborate with stakeholders to implement automation, and document standard operating procedures.
• Data Management: Maintain clean, up‑to‑date records in Salesforce and Excel, ensuring data integrity across all customer portals.
• Project Leadership: Lead small‑scale projects to enhance portal functionality, coordinate with vendors, and manage timelines and deliverables.
• Stakeholder Communication: Serve as the primary point of contact for portal-related inquiries, escalating issues to senior teams as needed.

Essential Qualifications

• Minimum 3–5 years of experience administering customer portals such as Service Channel, Corrigo, Coupa, Ariba, Ecotrak, or OfficeTrax.
• Advanced proficiency in Salesforce (custom objects, workflow automation, reporting, and data management).
• Intermediate to advanced Excel skills (pivot tables, VLOOKUP, macros, and data visualization).
• Strong analytical mindset with a proven track record of improving operational efficiency.
• Excellent written and verbal communication skills in English.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote environment.
• Experience with invoicing processes, audit procedures, and compliance standards.

Preferred Qualifications

• Experience with other enterprise resource planning (ERP) systems such as SAP, Oracle, or Microsoft Dynamics.
• Knowledge of data security best practices and regulatory compliance (e.g., GDPR, HIPAA).
• Project management certification (PMP, Prince2, or equivalent) or demonstrated project leadership experience.
• Familiarity with scripting languages (Python, PowerShell) for automation tasks.
• Prior experience in a manufacturing or industrial services environment.

Skills & Competencies

• Technical Proficiency: Mastery of customer portal platforms, Salesforce, and Microsoft Excel.
• Problem‑Solving: Ability to diagnose complex issues, propose actionable solutions, and implement them efficiently.
• Communication: Clear, concise communication with technical and non‑technical stakeholders.
• Collaboration: Works effectively across departments, fostering teamwork and shared ownership.
• Adaptability: Thrives in a fast‑paced, evolving environment, quickly learning new tools and processes.
• Customer‑Centric Mindset: Focuses on delivering value to internal and external customers through reliable portal performance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Portal Administrator, you will:

• Gain exposure to enterprise‑scale portal integrations and data architecture.
• Participate in cross‑functional projects that influence product strategy and customer experience.
• Access ongoing training programs, including Salesforce certifications, data analytics workshops, and leadership development courses.
• Progress into roles such as Portal Manager, Business Process Analyst, or Technical Project Lead, depending on your interests and performance.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and work‑life balance. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the United States with a flexible schedule that supports your personal commitments.
• Collaborative Spirit: Regular virtual town halls, team‑building events, and open‑door communication channels.
• Diversity & Inclusion: A workforce that reflects a wide range of perspectives, fostering creativity and belonging.
• Continuous Feedback: Quarterly performance reviews, mentorship programs, and a culture that encourages constructive feedback.
• Innovation Labs: Opportunities to experiment with emerging technologies and propose pilot projects that can shape the future of our portal ecosystem.

Compensation & Benefits

We offer a competitive salary range of USD 58,240 – 68,640 per year, commensurate with experience and qualifications. In addition to base pay, brighthush provides a comprehensive benefits package that typically includes:

• Health, dental, and vision insurance with employer contributions.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee recognition initiatives and performance‑based bonuses.

How to Apply

If you are passionate about leveraging technology to streamline customer interactions and thrive in a dynamic, remote setting, we encourage you to apply. Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited about this role at brighthush.