Experienced Remote Licensed Insurance Customer Service Representative – Work From Home, Florida, US

About brighthush

brighthush is a global leader in customer experience (CX) solutions, empowering more than 130,000 associates across 45 countries to deliver seamless, personalized interactions for the world’s most innovative brands. With a culture rooted in agility, entrepreneurship, and a relentless focus on the customer, brighthush is redefining how businesses connect with their audiences in a digital-first world.

Our mission is simple: to create moments that matter. Whether it’s helping a homeowner protect their investment, guiding a small business through complex insurance options, or supporting a veteran’s transition to civilian life, brighthush is committed to delivering exceptional service that goes beyond expectations.

As a remote-first organization, we empower our associates to build meaningful careers from the comfort of their own homes. We invest in our people from day one, offering comprehensive training, competitive compensation, and a clear path to advancement. If you’re ready to grow, learn, and make a real impact, brighthush is the place for you.

Why Join brighthush?

• Paid Licensing & Training: We cover every step of your licensing journey—pre‑licensing prep, exam fees, background checks, and testing—so you can focus on learning and serving customers.
• Competitive Pay: Starting at $19 per hour during the training phase, with opportunities to earn more as you hit production milestones.
• Comprehensive Benefits: Medical, dental, and vision coverage, 401(k) with company match, paid time off, employee discounts, wellness resources, and an Employee Assistance Program.
• Career Growth: 93% of managers are promoted internally—your success is our priority.
• Flexible Schedule: Work from home with open availability, including evenings and weekends, to fit your lifestyle.
• Supportive Culture: A collaborative, inclusive environment that values your voice and encourages continuous learning.

Role Overview

As a Remote Licensed Insurance Customer Service Representative, you will be the first point of contact for customers seeking guidance on insurance products. You’ll handle inbound calls, provide clear, empathetic explanations of coverage options, and guide customers toward solutions that meet their unique needs—all while maintaining the highest standards of professionalism and compliance.

brighthush will provide you with a fully funded licensing program, a structured training curriculum, and the tools you need to succeed. Your role will evolve from a customer service associate to a licensed insurance professional, opening doors to higher-level positions and increased earning potential.

Key Responsibilities

• Answer inbound customer calls in a courteous, professional manner, ensuring a positive first impression.
• Listen actively to customer inquiries, assess their needs, and recommend appropriate insurance products.
• Explain complex coverage details in simple, understandable language, demonstrating empathy and clarity.
• Maintain accurate and up‑to‑date customer records using our CRM and other systems.
• Adhere to all regulatory and compliance requirements, including licensing obligations and data privacy standards.
• Participate in ongoing training and development sessions to stay current on product knowledge and industry trends.
• Collaborate with teammates and supervisors to resolve customer issues and improve service processes.
• Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and sales targets.
• Assist with the licensing process, including scheduling exams, completing background checks, and submitting required documentation.
• Utilize the provided webcam for training, team check‑ins, and virtual collaboration.

Essential Qualifications

• Minimum age 18 years with a high school diploma or GED.
• At least 1 year of customer service or related experience (preferred).
• Strong verbal communication skills with a clear, professional tone.
• Comfortable managing inbound calls in a structured, remote environment.
• Open availability, including evenings and weekends, to meet business needs.
• Commitment to consistent attendance during training and scheduled shifts.
• Motivation to complete coursework and earn a state insurance license.

Preferred Qualifications

• Prior experience in the insurance industry or financial services.
• Familiarity with CRM systems and multi‑system navigation.
• Experience working remotely with a dedicated home office setup.
• Knowledge of state insurance regulations and licensing requirements.

Skills & Competencies

• Exceptional customer‑first mindset: empathy, patience, and a genuine desire to help.
• Strong self‑motivation, accountability, and attention to detail.
• Ability to quickly learn and navigate multiple software tools.
• Clear, concise communication—both verbal and written.
• Problem‑solving skills: identify customer needs and recommend the right solutions.
• Adaptability: thrive in a fast‑paced, evolving environment.
• Team collaboration: work effectively with colleagues across time zones.

Home Office Setup

To perform at your best, you’ll need a reliable home office environment:

• Hardwired high‑speed internet connection (minimum 50 Mbps upload, 5 Mbps download).
• Quiet, secure, and dedicated workspace free from distractions.
• Webcam (provided by brighthush) for training and team interactions.
• Personal computer, laptop, or compatible tablet for training and daily tasks.
• Comfortable chair and desk to support long‑duration calls.

Licensing Requirements

brighthush will cover all costs associated with obtaining your state insurance license, including:

• Pre‑licensing training and exam preparation.
• Exam fees and testing logistics.
• Background checks and fingerprinting (travel to testing or fingerprinting locations may be required).
• Required state‑issued photo ID for the licensing process.

Schedule & Training Hours

Our operations run 24/7, Monday through Sunday, from 7:00 am to 1:59 am ET. Your shifts may include evenings and weekends, and schedules are shared well in advance to help you plan.

Training will be conducted remotely, with live sessions, recorded modules, and interactive workshops. You’ll receive a structured curriculum that covers product knowledge, compliance, customer service best practices, and licensing preparation.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you progress from a customer service associate to a licensed insurance professional, you’ll unlock a range of career paths:

• Senior Licensed Insurance Representative – higher commissions and leadership responsibilities.
• Team Lead or Supervisor – manage a team of associates, mentor new hires, and shape service standards.
• Product Specialist – deep dive into specific insurance lines and become a go‑to expert.
• Operations Analyst – leverage data to improve processes and customer experience.
• Regional Manager – oversee multiple remote teams across different time zones.

We also offer continuous learning through internal courses, industry certifications, and access to external training resources. Your growth is our success.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and collaboration. Even though you’ll be working from home, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Cross‑functional projects that let you work with colleagues from sales, compliance, and technology.
• Employee resource groups that celebrate diversity and support professional development.
• Regular recognition programs that celebrate milestones, achievements, and contributions.

We value work‑life balance and provide flexible scheduling, paid time off, and wellness resources to help you thrive both personally and professionally.

Compensation & Benefits

• Competitive hourly rate starting at $19 during training, with potential for higher earnings as you meet production milestones.
• Full medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Employee discounts on products and services.
• Bonus programs and referral incentives.
• Employee Assistance Program and wellness resources.

How to Apply

Ready to take the next step in your career? Join brighthush and become a licensed insurance professional from the comfort of your home. Click the link below to submit your application and start your journey with a company that values growth, learning, and impact.

Apply to brighthush Today

brighthush Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.

Support for Military Families

We proudly support military families through partnerships with Military One Source and other veteran organizations. Your unique skills and experiences are valued and welcomed at brighthush.