Experienced Remote Pet Insurance Sales Representative – Customer Service & Lead Generation Specialist

About brighthush and the Pet Insurance Landscape

At brighthush, we believe that every pet deserves the best care without the financial burden that unexpected medical expenses can bring. As a leading provider in the pet insurance industry, we empower pet parents to protect their furry companions with comprehensive, affordable coverage. Our mission is to combine cutting‑edge technology, compassionate customer service, and industry‑leading products to create a seamless experience for both pets and their owners.

We’re looking for a dynamic, results‑driven Remote Pet Insurance Sales Representative to join our growing team. This role is perfect for someone who thrives in a fast‑paced, customer‑centric environment and is passionate about helping pet families secure peace of mind.

Why brighthush?

• Remote Flexibility: Work from anywhere with a reliable internet connection.
• Competitive Compensation: $20 per hour plus performance‑based incentives.
• Career Growth: Clear advancement paths from Sales Representative to Senior Sales Lead, Regional Manager, and beyond.
• Continuous Learning: Access to industry certifications, product training, and leadership development programs.
• Inclusive Culture: A supportive, collaborative environment that values diversity, equity, and inclusion.
• Impactful Work: Directly improve the lives of pets and their families while building a sustainable business.

Key Responsibilities

As a Remote Pet Insurance Sales Representative, you will be the frontline ambassador for brighthush, responsible for turning inquiries into loyal customers. Your day‑to‑day tasks will include:

• Managing inbound phone, email, and chat inquiries from pet parents, providing expert guidance on coverage options.
• Educating prospects about the value proposition of brighthush pet insurance, highlighting unique benefits such as preventive care coverage, wellness plans, and 24/7 veterinary support.
• Optimizing inbound leads by prioritizing high‑intent prospects and following up promptly to maximize conversion rates.
• Consistently meeting or exceeding monthly sales targets and performance metrics, including call volume, conversion rate, and customer satisfaction scores.
• Building rapport with customers by actively listening, empathizing, and reinforcing the brand’s commitment to pet health.
• Resolving customer questions and concerns efficiently, minimizing wait times and ensuring a smooth, positive experience that encourages retention.
• Maintaining up‑to‑date knowledge of product offerings, policy details, and industry trends to confidently explain coverage options and benefits.
• Collaborating with the marketing and product teams to provide feedback on customer pain points and product enhancements.
• Documenting all interactions accurately in the CRM system, ensuring data integrity and compliance with regulatory standards.
• Participating in ongoing training sessions, role‑play exercises, and performance reviews to continuously improve sales techniques and customer service skills.

Essential Qualifications

• High school diploma or GED.
• Minimum of 2 years of sales experience, preferably in a customer‑facing role.
• Active Property & Casualty Producers insurance license in your home state.
• License to operate in at least 44 additional states (required prior to hire).
• Proven track record of meeting or exceeding sales targets.
• Strong communication skills, both verbal and written.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and maintain high levels of motivation in a remote setting.
• Commitment to continuous learning and professional development.

Preferred Qualifications

• Experience in the pet insurance or broader insurance industry.
• Background in customer service or technical support roles.
• Knowledge of pet health and wellness trends.
• Multilingual capabilities to serve a diverse customer base.
• Previous experience with remote work tools such as Zoom, Slack, and Asana.

Key Skills & Competencies

• Sales Acumen – Ability to identify customer needs and present tailored solutions.
• Customer‑Centric Mindset – Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving – Quick thinking to resolve issues and turn challenges into opportunities.
• Adaptability – Comfortable navigating changing priorities and evolving product offerings.
• Tech Savvy – Comfortable using digital communication tools and learning new software quickly.
• Time Management – Efficiently juggle multiple inquiries while maintaining quality and compliance.
• Team Collaboration – Willingness to share insights and support peers in a virtual environment.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote Pet Insurance Sales Representative, you will have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Quarterly sales training workshops covering advanced techniques, objection handling, and product updates.
• Certification pathways in pet insurance and general insurance products.
• Leadership development courses for those aspiring to move into supervisory or managerial roles.
• Annual performance bonuses and recognition programs that reward top performers.
• Cross‑departmental projects that allow you to broaden your skill set and network across the organization.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a vibrant, supportive team. We prioritize:

• Open communication through weekly virtual huddles and monthly town‑hall meetings.
• Work‑life balance with flexible scheduling and generous paid time off.
• Employee wellness initiatives, including virtual fitness classes and mental health resources.
• Community outreach programs that encourage employees to volunteer at local animal shelters.
• Annual virtual retreats that combine team building, learning, and fun.

Compensation, Perks, and Benefits

While the base rate is $20 per hour, we offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance (options for individual or family coverage).
• 401(k) retirement plan with company match.
• Paid parental leave and flexible family‑friendly policies.
• Unlimited paid time off policy to support rest and rejuvenation.
• Employee assistance program for mental health support.
• Pet‑friendly workplace perks, such as pet insurance discounts for employees.
• Annual performance bonuses and incentive programs tied to sales achievements.

How to Apply

Ready to join a team that’s redefining pet insurance and making a real difference in pet families’ lives? Click the link below to submit your application and start your journey with brighthush.

Apply Now

Closing Statement

At brighthush, we’re more than just a pet insurance provider – we’re a community of passionate professionals dedicated to protecting pets and their families. If you’re a motivated, customer‑focused sales professional who thrives in a remote environment and wants to grow your career while making a tangible impact, we want to hear from you. Join us and help shape the future of pet care, one policy at a time.