Experienced Remote Travel Planner & Customer Support Specialist – Global Client Engagement & Travel Coordination

About brighthush

At brighthush, we believe that travel is more than just a trip—it’s an experience that shapes memories, broadens horizons, and fuels personal growth. As a leading global travel solutions provider, brighthush is dedicated to delivering seamless, personalized journeys for clients across the world. Our mission is to combine cutting‑edge technology with human‑centric service, ensuring every traveler feels supported, informed, and inspired from the first inquiry to the last farewell.

Why Join brighthush?

Working with brighthush means becoming part of a dynamic, inclusive culture that values curiosity, collaboration, and continuous learning. We empower our team members to take ownership of their roles, experiment with new ideas, and grow both professionally and personally. Whether you’re a seasoned travel professional or just starting out, brighthush offers a platform where your expertise can shine and your career can flourish.

Key Responsibilities

As a Remote Travel Planner & Customer Support Specialist, you will be the first point of contact for our clients, guiding them through every step of their travel journey. Your day-to-day tasks will include:

• Client Consultation: Engage with travelers via email, chat, and virtual meetings to understand their travel goals, preferences, and budget constraints.
• Itinerary Development: Research destinations, accommodations, transportation options, and local experiences to craft customized itineraries that align with client expectations.
• Reservation Management: Secure bookings for flights, hotels, car rentals, tours, and activities, ensuring all details are accurate and confirmations are sent promptly.
• Problem Resolution: Act as the escalation point for any travel disruptions—cancellations, delays, or changes—providing timely solutions and maintaining client satisfaction.
• Documentation & Compliance: Maintain meticulous records of all client interactions, bookings, and payments in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Continuous Improvement: Share insights on market trends, new suppliers, and emerging travel technologies to help refine our service offerings.
• Team Collaboration: Partner with the Sales, Operations, and Marketing teams to align on client expectations, promotional campaigns, and service enhancements.

Essential Qualifications

To thrive in this role, you should bring the following:

• Minimum of 2 years experience in travel planning, customer service, or a related field.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Proficiency with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com) and CRM systems.
• Excellent research skills and the ability to quickly evaluate multiple travel options.
• Self‑motivation and the ability to work independently in a remote setting.
• High level of organization, attention to detail, and time‑management skills.
• Customer‑centric mindset with a passion for delivering exceptional service.

Preferred Qualifications

We’ll be even more excited if you also have:

• Experience with travel insurance, visa processing, and travel advisories.
• Knowledge of sustainable travel practices and eco‑friendly accommodations.
• Background in hospitality, tourism, or a related academic field.
• Experience working with international clients and cross‑border travel logistics.
• Familiarity with data analytics tools to track client satisfaction metrics.

Key Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer Empathy: Ability to understand client emotions and tailor solutions accordingly.
• Problem‑Solving: Quick thinking to resolve unexpected travel issues.
• Tech Savvy: Comfortable navigating multiple digital platforms and learning new tools.
• Adaptability: Thrive in a fast‑moving environment with changing priorities.
• Team Player: Collaborate effectively across departments and time zones.
• Attention to Detail: Ensure accuracy in every booking and communication.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Monthly training sessions on the latest travel trends, technology updates, and customer service best practices.
• Mentorship programs pairing you with senior planners and industry experts.
• Opportunities to lead special projects, such as developing niche travel packages or improving our digital booking platform.
• Clear career pathways to roles such as Senior Travel Planner, Client Experience Manager, or Operations Lead.
• Conferences, webinars, and industry events to expand your network and knowledge.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative culture. As a remote team, we rely on:

• Weekly virtual stand‑ups to align on priorities and celebrate wins.
• Open communication channels via Slack, Teams, and email.
• Annual virtual retreats and quarterly town‑hall meetings to foster community.
• Commitment to work‑life balance, with flexible hours and a generous paid time off policy.
• Support for mental health and well‑being through employee assistance programs and wellness stipends.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses tied to client satisfaction and booking volume.
• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Travel stipend or discount program for personal travel adventures.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

If you’re ready to bring your passion for travel and customer service to a forward‑thinking, global team, we’d love to hear from you. Submit your application through the link below and join brighthush in redefining the future of travel.

Apply to this job

Join brighthush Today!

At brighthush, we’re not just booking trips—we’re crafting stories, building relationships, and creating unforgettable experiences. If you’re a proactive, client‑focused professional who thrives in a remote, collaborative environment, this role is your gateway to a rewarding career in the travel industry. Apply now and help us turn every journey into a cherished memory.