Strategic Enterprise Customer Success Manager – AI‑Native Data Security & Compliance Solutions

About brighthush

brighthush is redefining the future of data protection in an era where artificial intelligence is reshaping every industry. Our AI‑native, unified data loss prevention platform safeguards sensitive information across SaaS applications, GenAI tools, email, endpoints, and more—without slowing down innovation. From nimble startups to Fortune 500 enterprises, our customers trust brighthush to detect and stop data exfiltration at scale, enabling them to innovate freely while keeping intellectual property and customer data secure.

Founded by a former Uber Eats engineer and backed by leading venture capital firms, brighthush brings together a world‑class team of machine learning engineers, security practitioners, and product builders. Our founders and early investors have deep experience at companies such as Uber, Microsoft, Symantec, Code42, Rubrik, and Skyhigh Security. This blend of expertise fuels our mission: to make data protection intelligent, invisible, and effortless for every organization, regardless of size.

Why brighthush?

• Cutting‑edge AI‑native security – Our platform automatically detects, remediates, and teaches users to prevent data loss before incidents occur.
• High‑impact role – As an Enterprise Customer Success Manager, you’ll shape how our customers achieve measurable value and drive product evolution.
• Dynamic, inclusive culture – We celebrate diversity, encourage collaboration, and empower every team member to contribute ideas that matter.
• Competitive compensation & equity – Base salary, performance bonuses, and stock options reflect your impact and market value.
• Professional growth – Continuous learning, mentorship, and exposure to senior leadership accelerate your career trajectory.

Role Overview

As the Enterprise Customer Success Manager at brighthush, you will own the end‑to‑end journey for our largest, most complex customers. You’ll act as a trusted advisor to security, compliance, and engineering leaders, translating technical capabilities into tangible business outcomes. Your success will be measured by customer adoption, retention, renewal, and expansion—ensuring that each client realizes clear, measurable ROI from our AI‑native data security platform.

Key Responsibilities

• Own the full enterprise customer lifecycle – From onboarding and adoption to renewal and expansion, you’ll manage every touchpoint.
• Portfolio management – Maintain a balanced book of enterprise accounts, driving adoption, retention, and revenue growth.
• Onboarding & early success – Lead deployment workshops, stakeholder alignment sessions, and early value realization to accelerate time‑to‑value.
• Define & track success metrics – Establish adoption milestones, risk reduction targets, and operational outcomes; report progress to executives.
• Translate product usage into business value – Convert technical data into clear ROI narratives for both technical teams and C‑suite stakeholders.
• Drive ongoing adoption & optimization – Introduce new use cases, data sources, and workflows, ensuring continuous improvement.
• Executive engagement – Conduct quarterly business reviews, executive check‑ins, and strategic roadmap discussions.
• Identify expansion opportunities – Partner with Sales to uncover upsell and cross‑sell prospects within existing accounts.
• Risk & health monitoring – Proactively assess customer health, manage risk, and coordinate escalations when necessary.
• Product feedback loop – Share actionable insights with Product and Engineering to influence roadmap and feature enhancements.
• Leverage AI & automation – Use AI tools to streamline workflows, enhance insights, and improve overall efficiency.

Essential Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or Enterprise Consulting within B2B SaaS.
• Deep understanding of endpoint deployments and AI‑driven security solutions.
• Proven track record of owning renewals and driving expansion in complex enterprise environments.
• Exceptional executive communication skills—able to explain technical concepts to both technical and non‑technical audiences.
• Highly organized, proactive, and comfortable operating in a fast‑moving startup environment.
• Willingness to travel up to 25% for customer meetings and onsite engagements.

Preferred Qualifications

• Experience with security, compliance, or technical platforms (e.g., data loss prevention, insider risk management).
• Background in AI or machine learning product management.
• Familiarity with SaaS metrics such as NPS, CSAT, churn, and expansion revenue.
• Previous leadership experience in a Customer Success or Account Management team.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Relationship Building – Establish trust with C‑suite executives, security teams, and engineering leads.
• Data‑Driven Decision Making – Use analytics to identify trends, forecast renewal risk, and uncover upsell opportunities.
• Problem Solving – Resolve complex technical and business challenges with creative, scalable solutions.
• Collaboration – Work cross‑functionally with Sales, Product, Engineering, and Marketing to deliver a unified customer experience.
• Adaptability – Thrive in a rapidly evolving product landscape and pivot strategies as needed.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to accelerate. As a high‑ownership role, you’ll:

• Lead initiatives that shape the future of Customer Success at a high‑growth security company.
• Mentor junior team members and share best practices across the organization.
• Participate in leadership development programs and executive‑level strategy sessions.
• Access continuous learning resources—workshops, certifications, and industry conferences—to stay ahead of security and AI trends.
• Earn equity and performance bonuses that directly reflect your impact on customer success and revenue growth.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and inclusion. Our remote‑first model offers flexibility while maintaining strong collaboration through:

• Weekly all‑hands meetings and cross‑departmental hackathons.
• Open communication channels—Slack, Teams, and virtual coffee rooms.
• Regular virtual team‑building events and wellness initiatives.
• Commitment to work‑life balance with flexible time off, generous parental leave, and mental wellness support.
• Inclusive hiring practices—every applicant is evaluated solely on merit, qualifications, and business needs.

Compensation & Benefits

Our total compensation package is designed to attract top talent and reward performance:

• Base Salary – Competitive market rate, tailored to experience and skill level.
• Performance Bonus – Up to 30% of base, tied to customer renewal, expansion, and adoption metrics.
• Equity – Stock options that align your success with brighthush’s growth.
• Benefits – Comprehensive health, vision, and dental coverage; 401(k) with company match.
• Wellness & Flexibility – Remote work, flexible hours, paid parental leave, and wellness stipends for home office, fitness, and mental health.
• Professional Development – Budget for certifications, conferences, and training programs.

How to Apply

Ready to shape the future of data security and help enterprises unlock the power of AI safely? Submit your application through our careers portal or click the link below to start the process.

Apply to this role at brighthush

Closing Statement

At brighthush, we believe that protecting data should be as seamless as it is powerful. If you are passionate about driving customer success, translating technology into business value, and building lasting relationships with enterprise leaders, we want to hear from you. Join us and be part of a team that is redefining data security for the AI era.