Experienced Retail Loss Prevention & Customer Service Associate II – Frontline Security & Guest Experience Specialist – Elevate Your Career at brighthush

About brighthush

brighthush is a Fortune 100 trailblazer in the off‑price retail sector, redefining how shoppers discover value without compromising quality. With a global footprint that spans four world‑class home offices, state‑of‑the‑art distribution centers, and a vibrant network of retail stores—including flagship locations across the United States, Canada, and Europe—brighthush is committed to innovation, sustainability, and community impact. Our culture thrives on diversity, collaboration, and a relentless focus on personal and professional growth. As a member of the brighthush family, you’ll join a team that values curiosity, resilience, and a passion for delivering exceptional customer experiences.

Why brighthush?

At brighthush, we believe that retail is more than transactions; it’s about building trust, fostering community, and creating memorable moments for every shopper. Our commitment to cutting‑edge technology, inclusive leadership, and continuous learning sets us apart in a crowded marketplace. By joining brighthush, you’ll be part of a forward‑thinking organization that rewards innovation, celebrates diversity, and invests in the future of its people.

Position Overview

We are seeking a proactive, detail‑oriented Retail Loss Prevention & Customer Service Associate II to support the District Loss Prevention Manager and store leadership at our Covington, WA location (Store 0263). In this role, you will serve as a visible deterrent against theft and dishonesty while ensuring a safe, welcoming environment for shoppers. You will also act as the first line of support for customers, providing courteous assistance and maintaining a strong partnership with store teams. Your sound judgment, professionalism, and commitment to brighthush’s values will help protect our brand, our people, and our community.

What You'll Do

As a frontline guardian of both safety and service, you will blend security expertise with a customer‑centric mindset. Your daily activities will include:

Key Responsibilities

• Front‑of‑Store Presence: Maintain a professional stance at the designated front‑of‑store area, greeting customers with a friendly smile and demonstrating respect.
• Visual Deterrence: Act as a visible deterrent to prevent potential loss or dishonesty, using body‑worn cameras and other approved tools.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and be prepared to respond to incidents swiftly and safely.
• Uniform & Equipment: Wear a complete company‑approved uniform, including a body‑worn camera, and ensure all equipment is in good working order.
• Customer Assistance: Respond to customer requests for assistance, directing them to store management or customer service via company‑issued radio.
• Incident Observation & Reporting: Observe and report any suspicious behavior or critical incidents to Loss Prevention (LP) or store management, documenting incidents in AIIM Case Management.
• Closing Safety Sweep: Perform a closing safety sweep of the store in collaboration with management to ensure all areas are secure.
• Policy Adherence: Adhere to all brighthush policies and procedures, upholding the company’s culture and values.
• Additional Duties: Perform other duties as assigned, demonstrating flexibility and a willingness to support the team.

Essential Qualifications

• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of engaging customers and colleagues with confidence.
• Sound decision‑making ability, able to assess situations quickly and act appropriately.
• Strong initiative and the capacity to work independently while maintaining a collaborative spirit.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine safety checks.
• Proficiency in using company radio systems and body‑worn camera technology.

Preferred Qualifications

• Prior experience in a high‑traffic retail environment, especially in loss prevention or security roles.
• Knowledge of local law enforcement protocols and emergency response procedures.
• Experience with case management software such as AIIM or similar platforms.
• Demonstrated ability to handle sensitive situations with discretion and professionalism.
• Commitment to continuous learning, with a willingness to pursue additional training in security, customer service, or retail operations.

Skills & Competencies

• Customer‑Centric Mindset: Ability to balance security responsibilities with a positive, helpful attitude toward shoppers.
• Situational Awareness: Keen observation skills to detect potential risks and respond proactively.
• Communication: Clear, concise verbal and written communication, essential for reporting incidents and collaborating with team members.
• Problem Solving: Quick thinking and analytical skills to resolve issues on the spot.
• Team Collaboration: Strong interpersonal skills to work effectively with store management, customer service, and loss prevention teams.
• Adaptability: Flexibility to adjust to changing priorities and new challenges in a fast‑paced retail environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Retail Loss Prevention & Customer Service Associate II, you will gain exposure to:

• Advanced loss prevention strategies and technologies.
• Leadership development programs designed to prepare you for supervisory or managerial roles.
• Cross‑functional training across retail operations, merchandising, and supply chain.
• Mentorship from experienced loss prevention professionals and store leaders.
• Opportunities to contribute to company‑wide initiatives focused on safety, sustainability, and community engagement.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they are community hubs where customers feel safe, valued, and inspired. At brighthush, you’ll experience:

• A supportive, open‑door leadership style that encourages feedback and innovation.
• Inclusive teamwork that celebrates diverse perspectives and backgrounds.
• Regular team meetings, safety briefings, and recognition programs that highlight outstanding performance.
• A commitment to employee well‑being, with resources such as Employee Assistance Programs (EAP), wellness initiatives, and flexible scheduling options.
• Access to cutting‑edge technology, including body‑worn cameras and real‑time incident reporting tools.

Compensation & Benefits

We offer a competitive hourly rate that reflects your experience and the value you bring to our team. The starting pay range for this position is $17.13 to $18.60 per hour, with a full range of $17.13 to $23.90 per hour based on skills, qualifications, and experience.

In addition to a robust benefits package, you will enjoy:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for personal and professional support.
• Smoking cessation resources and bereavement leave.
• 401(k) plan with associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership and referral bonuses.
• For those meeting service or hours requirements: 401(k) match, medical/dental/vision coverage, Health Savings Account (HSA), Health Care Flexible Spending Account (FSA), life insurance, short/long‑term disability, paid parental leave, paid holidays, vacation, sick leave, auto/home insurance discounts, scholarship program, and adoption assistance.

All benefits are provided in accordance with the applicable plan or program terms and may change from time to time. For more information, please contact your brighthush representative.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected class. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Location & Schedule

Position: Retail Loss Prevention & Customer Service Associate II Location: brighthush Store 0263, Covington, WA, USA Schedule: Full‑time, with flexible shifts to accommodate store needs and employee preferences.

How to Apply

If you are ready to join a dynamic, growth‑oriented team that values security, customer service, and community impact, we encourage you to apply today. Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Join brighthush – Where Your Career Shines

At brighthush, your dedication to safety and customer experience will be recognized, rewarded, and nurtured. We offer a workplace that celebrates innovation, fosters professional development, and empowers you to make a real difference in the lives of our customers and community. If you’re passionate about creating secure, welcoming retail environments and eager to grow within a Fortune 100 organization, we want to hear from you. Apply now and become part of a team that’s redefining the off‑price retail experience.

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