Experienced Spanish Customer Support Representative – Remote Position in Greece with brighthush

About brighthush

brighthush is a global leader in customer experience solutions, dedicated to transforming the way businesses connect with their customers. With a presence in over 30 countries and a portfolio of award‑winning brands, we empower teams to deliver exceptional service through cutting‑edge technology, data‑driven insights, and a culture of continuous improvement. Our mission is simple: to make every customer interaction brighter, simpler, and more memorable.

Why Join brighthush?

At brighthush, we believe that people are the heart of every great customer experience. We invest in our people through comprehensive training, mentorship, and a collaborative environment that encourages innovation and personal growth. Whether you’re a seasoned professional or just starting your career, you’ll find a place where your voice matters, your ideas are heard, and your career trajectory is accelerated.

Role Overview

We are looking for a Spanish Customer Support Representative to join our dynamic, remote team based in Greece. In this role, you will be the frontline ambassador for brighthush’s clients, handling inquiries across chat, email, and phone with professionalism, empathy, and efficiency. You’ll work alongside a cross‑functional team that includes product specialists, quality analysts, and regional managers, ensuring that every customer interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via live chat, email, and phone, ensuring timely and accurate resolution.
• Customer Needs Assessment: Identify and understand customer pain points, providing tailored solutions that exceed expectations.
• Relationship Building: Foster trust and rapport with customers through open, respectful, and engaging communication.
• Information Accuracy: Deliver precise, up‑to‑date information using our knowledge base, CRM, and other tools.
• Documentation & Record‑Keeping: Log all interactions in the CRM, update customer records, and file documents in accordance with company policies.
• Process Adherence: Follow established communication protocols, guidelines, and quality standards to maintain consistency.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements.
• Performance Metrics: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Fluency in Spanish (C1–C2): Native‑level proficiency in speaking, reading, and writing.
• Strong English Proficiency (B2–C2): Ability to communicate clearly in both written and spoken English.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent phone etiquette, active listening, and conflict‑resolution skills.
• Strong presentation and communication abilities, capable of explaining complex information simply.
• Customer‑centric mindset with the ability to adapt to diverse personalities and situations.
• Proven multitasking, prioritization, and time‑management skills.

Preferred Qualifications

• Experience in a customer support or call‑center environment, preferably in a B2B or SaaS context.
• Knowledge of CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Experience with remote work tools (Slack, Teams, Zoom) and asynchronous communication.
• Familiarity with basic data analysis and reporting.
• Previous exposure to the tech or SaaS industry.

Skills & Competencies

• Communication Excellence: Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Thrive in a fast‑moving, evolving environment with changing priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and feedback.
• Tech Savvy: Comfortable navigating multiple software platforms and learning new tools rapidly.
• Attention to Detail: Maintain high accuracy in documentation and data entry.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to a curated library of e‑learning courses, certifications, and industry webinars.
• Clear career pathways from Customer Support Representative to Team Lead, Manager, or specialized roles in product, quality, or operations.
• Regular performance reviews and personalized development plans.
• Opportunities to work on cross‑regional projects, expanding your global perspective.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared passion for customer delight. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual town halls and team check‑ins.
• Monthly virtual coffee breaks and informal “show & tell” sessions.
• Annual virtual retreats and team‑building activities.
• A culture of open feedback, where every voice is heard and valued.

Compensation, Perks, and Benefits

We offer a competitive compensation package that reflects your experience and the value you bring to brighthush:

• Competitive Base Salary: Market‑aligned pay with regular performance‑based reviews.
• Monthly Bonuses: Incentives tied to individual and team performance metrics.
• Meal Vouchers: Monthly vouchers to support your daily nutrition.
• Health & Wellness: Comprehensive health insurance, mental health support, and wellness stipends.
• Continuous Training: Unlimited access to educational platforms, certifications, and industry conferences.
• Relocation Package: For candidates relocating from abroad, we cover travel expenses and provide initial accommodation support.
• Flexible Working Hours: Balance your personal and professional life with a flexible schedule.
• Technology Stipend: Home office equipment allowance to ensure a productive remote workspace.

How to Apply

Ready to bring your passion for Spanish language and customer service to a global stage? Click the link below to submit your application and join the brighthush family:

Apply to This Job

Closing Statement

At brighthush, we’re not just hiring a Spanish Customer Support Representative – we’re looking for a dedicated, empathetic, and proactive professional who can help us elevate every customer interaction. If you thrive in a fast‑paced, remote environment and are eager to grow your career while making a real impact, we want to hear from you. Join us and be part of a team that turns everyday support into extraordinary experiences.