Experienced Spanish‑Bilingual Customer Service Representative – Remote Healthcare Benefits Support, High‑Performance Team

About brighthush

At brighthush, we’re redefining the way people experience customer service in the global health‑care sector. Our mission is simple yet powerful: to elevate every customer interaction into a memorable, people‑first experience. With a presence in 13 countries and a robust work‑from‑home program, brighthush empowers a diverse workforce to deliver world‑class support that transcends borders. Our culture is built on trust, innovation, and a relentless commitment to diversity—values that have earned us a 4.6/5 rating on Glassdoor and a growing list of Best Place to Work awards.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• A global impact – Your work will touch the lives of thousands of members worldwide.
• A culture of inclusion – We celebrate every culture and encourage fresh ideas from all backgrounds.
• Continuous learning – Access to internal training, mentorship, and professional development programs.
• Flexibility – A fully remote role that adapts to your life while meeting client needs.
• Competitive rewards – Base pay, performance bonuses, and a comprehensive benefits package.

Position Purpose

As a Spanish‑Bilingual Customer Service Representative, you will be the frontline advocate for our clients’ members. You’ll handle inbound calls, answer questions about healthcare benefits, and guide customers toward the best solutions—all while maintaining a high level of professionalism and empathy. Your role will directly influence customer satisfaction scores and help shape the future of our service delivery.

Key Responsibilities

• Professionally manage a high volume of inbound calls in both Spanish and English.
• Gather, verify, and document customer information accurately using multiple systems simultaneously.
• Provide clear, concise explanations of healthcare products, benefits, and policies.
• Resolve customer issues using one‑call resolution guidelines or, when necessary, the escalation process.
• Meet or exceed client and company performance metrics, including call quality, first‑contact resolution, and customer satisfaction.
• Balance company policy with client benefits to make fair, customer‑centric decisions.
• Identify opportunities for process improvement and share insights with the team.
• Maintain accurate call dispositions and documentation in the CRM.
• Adapt quickly to changes in business processes, technology, and customer needs.
• Participate in ongoing training and development to stay current on industry trends and product updates.

Essential Qualifications

• High school diploma or equivalent; college coursework preferred.
• Fluent in Spanish and English (written and spoken).
• Proven experience in a high‑volume customer service environment.
• Strong decision‑making and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and as part of a remote team.
• Reliable, punctual, and dependable with a strong attendance record.
• Pass a background check and drug screening.
• Dedicated home workspace with a wired Ethernet connection (minimum 25 Mb/s download, 10 Mb/s upload).
• High‑speed internet (wired) and a compatible headset (Plantronics 3320, 3220, 5220, or EncorePro 520 + DA80 USB).
• Availability to work flexible hours, including evenings, weekends, holidays, and occasional overtime.

Preferred Qualifications

• Experience in healthcare benefits or related industries.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous remote work experience with a strong track record of meeting performance goals.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Experience with call‑center metrics and reporting tools.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent time‑management and organizational abilities.
• Adaptability to new technologies and processes.
• Team player who collaborates across departments and time zones.
• High integrity and a commitment to confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Service Representative, you’ll have the chance to:

• Advance to a Senior Support Specialist or Team Lead role.
• Transition into product management, quality assurance, or training and development.
• Participate in cross‑functional projects that shape our global service strategy.
• Earn certifications in customer service, healthcare compliance, or data security.
• Attend annual conferences, webinars, and workshops to stay ahead of industry trends.

Work Environment & Culture

Our remote work model is designed to give you the freedom to thrive while staying connected to a vibrant, collaborative community. You’ll receive:

• Brighthush‑branded laptop, keyboard, mouse, and webcam.
• Two 21” monitors (one supplied by you, one by brighthush).
• Access to our secure, cloud‑based Work at Home platform.
• Regular virtual team meetings, town halls, and social events.
• A culture that values work‑life balance, mental health, and continuous improvement.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for remote customer service roles.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement.
• Employee wellness program and mental health resources.

How to Apply

Ready to bring your passion for customer service and bilingual expertise to a global, people‑first organization? Click the link below to submit your application and join the brighthush family.