Seasonal Bilingual Customer Service Representative – Remote (English & Spanish) – Join brighthush

Welcome to brighthush – Where Your Voice Makes a Difference

At brighthush, we’re not just a Fortune 500 company; we’re a global community of innovators, problem‑solvers, and game‑changers who are redefining the customer experience. Our award‑winning culture is built on inclusivity, continuous learning, and a genuine commitment to the well‑being of every team member. Whether you’re a seasoned veteran, a recent graduate, or someone looking to pivot into a rewarding career, brighthush offers a platform where your bilingual skills can shine and your professional growth is limitless.

Why brighthush?

brighthush has earned recognition as one of the World’s Best Workplaces, consistently receiving accolades for Best Company Culture and Best Companies for Career Growth. Our mission is simple: empower our people to deliver exceptional service to the world’s most iconic brands. By joining us, you’ll become part of a team that values diversity, fosters innovation, and celebrates every win—big or small.

Key Responsibilities

• Provide inbound customer support in both English and Spanish, following a structured call flow guide.
• Diagnose and resolve basic technical issues, ensuring a smooth customer journey.
• Accurately track, document, and retrieve information from our secure databases.
• Identify opportunities to upsell or cross‑sell products and services that enhance customer satisfaction.
• Deliver a consistently positive experience, embodying the brighthush spirit of empathy, professionalism, and a smile.
• Collaborate with teammates across time zones to share best practices and elevate service quality.
• Participate in ongoing training sessions to stay current with product updates and industry trends.

Essential Qualifications

• Fluent in both Spanish and English (reading, writing, and speaking).
• Minimum of 1 year of customer service experience, preferably in a call center or remote environment.
• High school diploma or GED.
• Reliable, high‑speed internet connection (no wireless hotspots or satellite).
• Quiet, distraction‑free workspace at home.
• Proficiency with computers, including basic troubleshooting and navigation of multiple applications.
• Strong multitasking skills in a fast‑paced environment.
• Open availability, including evenings, weekends, and holidays as required by the seasonal schedule.
• U.S. residency with a valid U.S. address.

Preferred Qualifications

• Experience with CRM or ticketing systems.
• Knowledge of the products or services offered by brighthush’s flagship brands.
• Previous exposure to remote work or virtual collaboration tools.
• Military veteran status (highly encouraged).

Skills & Competencies

• Exceptional communication and active listening.
• Problem‑solving mindset with a focus on customer outcomes.
• Adaptability to evolving processes and technologies.
• Team player who thrives in a collaborative, global environment.
• Commitment to continuous improvement and personal development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. Approximately 80% of our managers and leaders have risen through the ranks, thanks to our robust Learning & Leadership Development Programs. As a seasonal team member, you’ll gain access to:

• Free, on‑demand training modules covering product knowledge, soft skills, and technical proficiency.
• Mentorship programs pairing you with experienced leaders for guidance and career mapping.
• Cross‑functional projects that broaden your skill set and expose you to different business areas.
• Performance‑based incentives and recognition programs that reward excellence.

Work Environment & Company Culture

Working remotely from the comfort of your home, you’ll enjoy:

• Flexible scheduling that respects your personal commitments.
• Access to a vibrant virtual community of colleagues from around the globe.
• Regular virtual town halls, team‑building events, and cultural celebrations.
• Inclusive initiatives such as Women’s Network, Black Professionals Group, LGBTQ+ Pride, and Neurodiversity Alliance.
• Commitment to sustainability through our #MyOneEarthPromise and community outreach programs.

Compensation & Benefits

Competitive hourly rate of $15–$18 (subject to location, experience, and performance). In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance.
• Comprehensive Employee Assistance Program (EAP).
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid training days.
• DailyPay option for early access to earned wages.
• Employee referral bonuses.
• Wellness programs and resources to support your physical and mental health.
• Potential for full‑time conversion and career advancement.

How to Apply

Ready to bring your bilingual expertise to brighthush? Submit your application through our careers portal or click the link below. We review applications continuously and encourage you to apply as soon as possible to secure your spot in our seasonal hiring cycle.

Apply to brighthush Today

Closing Statement

At brighthush, we champion our people and invest in their growth. If you’re passionate about delivering outstanding customer experiences, thrive in a remote setting, and want to be part of a company that values diversity, innovation, and community, we want to hear from you. Join us and transform your career while making a real impact on customers worldwide.