Experienced Spanish‑Bilingual Remote Customer Service Representative – Health Insurance Enrollment & Technical Support – Full‑Time, Illinois

About brighthush

At brighthush, we are redefining how people connect with health insurance. Our mission is to make enrollment simple, transparent, and empowering for every individual. With a growing portfolio of innovative digital tools and a customer‑centric culture, we serve millions of families across the United States. As a remote‑first organization, we believe that flexibility fuels creativity, and that a supportive team environment is the foundation of exceptional service. If you are passionate about helping people navigate complex systems and thrive in a fast‑paced, technology‑driven setting, brighthush is the place for you.

Position Overview

We are looking for a Spanish‑Bilingual Remote Customer Service Representative to join our dynamic enrollment team. In this role, you will be the first point of contact for Spanish‑speaking customers seeking guidance through the health insurance enrollment process. You will handle inbound and outbound calls, respond to live chat inquiries, and manage customer accounts with precision and empathy. Your work will directly impact our customers’ experience, ensuring they feel supported, informed, and confident in their coverage decisions.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, responding to inquiries about plan options, coverage details, and enrollment status.
• Account Management: Update and maintain accurate customer records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Technical Support: Provide troubleshooting assistance for customers experiencing issues with our online portal or mobile app.
• Live Chat Support: Respond to real‑time chat inquiries, offering clear, concise, and culturally sensitive guidance.
• Process Adherence: Follow established procedures, policies, and regulatory guidelines across all communication channels.
• Problem Solving: Apply creative solutions to resolve complex customer issues while maintaining a high level of professionalism.
• Time Management: Prioritize tasks effectively, balancing multiple conversations and administrative duties simultaneously.
• Continuous Learning: Complete extensive self‑study, training modules, and certification exams to stay current with product updates and industry regulations.
• Performance Tracking: Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and attendance metrics.

Essential Qualifications

• Minimum age of 18 years.
• Proficient in Spanish (both written and spoken) with a strong command of English.
• Moderate to advanced computer literacy; comfortable learning new software quickly.
• High level of professionalism and strong interpersonal skills.
• Excellent verbal and written communication abilities in both Spanish and English.
• Self‑motivated, goal‑driven, and capable of working independently from home.
• Reliable, dedicated, and able to commit to full attendance during the paid training period.
• Access to a private, secure workspace with a personal device that includes a functioning camera.
• Minimum internet speed of 35 Mbps with a hard‑wired Ethernet connection (cable or fiber broadband).
• Successful completion of a background check and drug test within three days of hire.

Preferred Qualifications (Not Required)

• Previous experience in a customer support or technical support role.
• Experience with group or individual health insurance, or familiarity with the Affordable Care Act.
• Call center experience, including handling high‑volume inbound/outbound calls.
• Knowledge of CRM systems and best practices.
• Experience with live chat or virtual support platforms.

Skills & Competencies

• Customer‑Centric Mindset: Ability to put the customer first and deliver a memorable experience.
• Communication: Clear, concise, and empathetic communication in both Spanish and English.
• Technical Aptitude: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Adaptability: Thrive in a fast‑changing environment, quickly adjusting to new processes and updates.
• Problem‑Solving: Analytical thinking to diagnose and resolve customer challenges efficiently.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple conversations simultaneously.
• Team Collaboration: Work effectively with cross‑functional teams, sharing insights and best practices.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a remote representative, you will have access to a comprehensive learning portal featuring modules on health insurance policy updates, compliance training, and advanced customer service techniques. Successful performers can progress to senior support roles, team lead positions, or specialized tracks such as compliance, quality assurance, or product training. We also offer mentorship programs, quarterly skill‑building workshops, and the chance to contribute to product improvement initiatives.

Work Environment & Company Culture

brighthush is a remote‑first company that values flexibility, diversity, and inclusion. Our team spans across the United States, and we celebrate a culture of open communication, continuous feedback, and mutual respect. You will be part of a collaborative, supportive environment where your voice matters, and your contributions directly influence customer satisfaction and company success. We host virtual team‑building events, celebrate milestones, and encourage a healthy work‑life balance.

Compensation, Perks, and Benefits

• Hourly Pay: $19.00 – $20.50 per hour, depending on experience and performance.
• Performance Incentives: Earn additional bonuses based on attendance, customer satisfaction scores, and call resolution metrics.
• Paid Training: Full‑time, seasonal training program with compensation throughout the duration.
• Health & Wellness: Individual coverage options, HRA (Individual Coverage Health Reimbursement Arrangement).
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous PTO policy to support rest and rejuvenation.
• Remote Work: Work from the comfort of your home with all necessary equipment and support.
• Professional Development: Access to online courses, certifications, and internal training resources.

Why Join brighthush?

brighthush is more than a company; it’s a community dedicated to making a difference in people’s lives. By joining our team, you’ll be part of a mission‑driven organization that values innovation, empathy, and excellence. You’ll receive competitive pay, performance bonuses, and a comprehensive benefits package—all while enjoying the flexibility of remote work. If you are a motivated, bilingual professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you.

How to Apply

Ready to take the next step in your career? Submit your application through our . We look forward to exploring how your skills and passion can contribute to the brighthush family.