Senior Remote Travel Support Specialist – Customer Care & Journey Management at brighthush

About brighthush and the Travel Experience Revolution

At brighthush, we’re redefining the way people explore the world. Our mission is to turn every travel dream into a seamless, unforgettable adventure. By combining cutting‑edge technology, a global network of partners, and a passion for personalized service, we empower travelers to discover new horizons with confidence and ease. As a leader in the travel industry, brighthush is committed to fostering a culture of curiosity, innovation, and genuine care for our clients and our people.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• A fully remote, flexible work environment – work from wherever you feel most productive, whether that’s a cozy home office or a sunny balcony in a foreign city.
• A collaborative, inclusive culture – diverse voices, open communication, and a shared commitment to continuous learning.
• Career acceleration – clear pathways to growth, mentorship programs, and access to industry conferences and training.
• Travel perks – discounted or complimentary travel experiences, early access to new destinations, and the chance to test our own products.
• Competitive compensation and benefits – market‑aligned salary, health and wellness plans, generous paid time off, and a performance‑based bonus structure.

Role Overview

As a Remote Travel Support Specialist at brighthush, you will be the frontline guardian of our clients’ travel journeys. From the first inquiry to the final return, you’ll ensure every interaction is smooth, personalized, and memorable. Your expertise will help shape the brand’s reputation for outstanding customer care and will directly influence client satisfaction scores and repeat business.

Key Responsibilities

• Respond promptly to inbound customer inquiries via email, live chat, and phone, providing accurate information and solutions.
• Assist clients with booking flights, hotels, car rentals, and experiential packages, ensuring optimal value and alignment with their preferences.
• Resolve issues related to reservations, cancellations, refunds, and travel disruptions with empathy and efficiency.
• Maintain detailed, up‑to‑date records of customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Collaborate with cross‑functional teams (Sales, Operations, Marketing) to streamline processes and share customer insights.
• Proactively identify opportunities to upsell or cross‑sell relevant travel products and services.
• Contribute to the creation and refinement of knowledge base articles, FAQs, and training materials.
• Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Stay current on industry trends, destination highlights, and regulatory changes that may impact travelers.
• Participate in regular team meetings, training sessions, and feedback loops to continuously improve service quality.

Essential Qualifications

• Minimum of 2 years’ experience in customer support, preferably within the travel or hospitality sector.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a calm, solution‑oriented mindset under pressure.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.
• Passion for travel and a genuine desire to help others experience the world.

Preferred Qualifications

• Experience with travel booking engines (Amadeus, Sabre, Travelport) or airline/ hotel reservation systems.
• Knowledge of travel insurance, visa requirements, and international travel regulations.
• Background in data analysis or reporting, with the ability to translate metrics into actionable insights.
• Previous exposure to a high‑volume, fast‑paced customer service environment.
• Experience in creating or curating content for knowledge bases and customer education resources.

Core Skills & Competencies

• Customer‑Centric Mindset – always putting the client’s needs first and striving for delight.
• Communication Excellence – clear, concise, and empathetic communication across all channels.
• Technical Proficiency – comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Adaptability & Resilience – thriving in a dynamic environment and turning challenges into opportunities.
• Team Collaboration – working effectively with colleagues across departments to achieve shared goals.
• Analytical Thinking – interpreting data to identify trends, gaps, and improvement areas.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared responsibility. As a Travel Support Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering industry knowledge, product updates, and customer service best practices.
• Mentorship from senior team members and leaders who are passionate about nurturing talent.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with clear, measurable goals and pathways to promotion.
• Opportunities to transition into roles such as Travel Operations Manager, Customer Experience Lead, or Product Specialist.

Work Environment & Culture Highlights

brighthush’s culture is built on the following pillars:

• Flexibility – we trust our team to manage their schedules while meeting service commitments.
• Inclusivity – diverse perspectives are celebrated, and every voice is heard.
• Innovation – we encourage experimentation, whether it’s a new customer support tool or a creative travel package.
• Well‑being – access to mental health resources, wellness stipends, and regular virtual social events.
• Community Impact – initiatives that give back to local communities and promote sustainable travel practices.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics and business goals.
• Health, dental, and vision insurance plans.
• Flexible paid time off policy, including paid holidays and personal days.
• Annual travel stipend or discounted travel vouchers for personal use.
• Professional development budget for courses, certifications, and conferences.
• Access to a curated library of travel resources, guides, and insider tips.

How to Apply

Ready to embark on a career that blends customer service excellence with a passion for travel? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Remote Travel Support Specialist role. We look forward to discovering how your unique skills and enthusiasm can help us create unforgettable journeys for our clients.

Join brighthush – Where Every Journey Begins with Exceptional Care

At brighthush, we’re more than a travel agency; we’re a community of explorers, problem‑solvers, and storytellers. If you thrive in a remote, fast‑paced environment and are eager to make a tangible impact on travelers worldwide, we want to hear from you. Apply today and help us turn every trip into a remarkable experience.