Experienced Spanish‑Fluent Remote Customer Service Representative – Bilingual Support Specialist for Health Insurance Enrollment

About brighthush

brighthush is a trailblazing health‑tech company that transforms the way people discover, compare, and enroll in health insurance plans. With a mission to simplify the complex world of health coverage, we partner with state exchanges, insurers, brokers, and consumers to deliver intuitive, cloud‑based enrollment tools that empower millions across the United States. Our culture is built on innovation, collaboration, and a relentless focus on customer success. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic, inclusive environment where your contributions directly impact the lives of people nationwide.

Why Join brighthush?

• Impactful Work: Every call you handle helps a consumer navigate the often confusing health‑insurance landscape, ensuring they secure the coverage they need.
• Remote Flexibility: Work from the comfort of your own home while staying connected to a vibrant, supportive team.
• Growth Opportunities: Rapidly expanding operations mean clear career pathways—from frontline support to technical, product, and leadership roles.
• Competitive Compensation: Base pay plus performance incentives, plus a comprehensive benefits package.
• Learning & Development: Paid training, ongoing certifications, and access to industry‑leading resources.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our Spanish‑speaking customers. Your day‑to‑day tasks will include:

• Handling inbound and outbound calls, ensuring a consistently high level of customer service across all touchpoints.
• Managing customer accounts, providing technical support, and troubleshooting issues related to eligibility, plan selection, and enrollment.
• Accurate data entry and maintaining up‑to‑date records in our CRM system.
• Responding to online chat inquiries and other digital communication channels as assigned.
• Interpreting and following defined procedures and policies to maintain compliance with regulatory standards.
• Applying creative problem‑solving skills to resolve complex customer challenges.
• Adapting to changing projects, updates, and new product features with agility.
• Managing time and tasks efficiently, often juggling multiple priorities simultaneously.
• Participating in ongoing training, testing, and certification programs to stay current with industry best practices.

Essential Qualifications

• Minimum age of 18 years.
• Completed background check and drug test within 3 days of hire.
• Dedicated, private, and secure workspace with a reliable internet connection (minimum 100 Mbps with wired Ethernet).
• Personal device equipped with a functioning camera for the 3‑week paid training period.
• Full attendance commitment for the paid training program.
• Strong computer literacy, with moderate to advanced skills in navigating web applications and CRM systems.
• High level of comfort learning new technologies and adapting to evolving tools.
• Professional demeanor, excellent verbal and written communication skills in both Spanish and English.
• Self‑motivated, results‑driven, and capable of thriving in a remote, collaborative environment.

Preferred Experience (Not Required)

• Previous customer support or technical support role.
• Experience with group or individual health insurance, or familiarity with the Affordable Care Act.
• Background in a call center environment.
• Knowledge of CRM systems and best practices.
• Spanish‑fluent communication skills (a plus).

Skills & Competencies

• Exceptional customer‑centric mindset.
• Strong analytical and problem‑solving abilities.
• Excellent time‑management and multitasking skills.
• Adaptability to new processes, tools, and regulatory changes.
• Team collaboration and communication across remote teams.
• Proficiency in using cloud‑based platforms and data entry tools.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you master the fundamentals of customer support, you’ll have the chance to:

• Advance into senior support roles, handling more complex cases and mentoring new hires.
• Transition into technical support or product teams, leveraging your deep understanding of customer needs.
• Explore leadership tracks, such as team lead or manager positions, where you’ll shape strategy and drive performance.
• Participate in cross‑functional projects, gaining exposure to marketing, compliance, and data analytics.
• Earn certifications in health‑insurance compliance, customer experience, or cloud technologies.

Work Environment & Company Culture

brighthush fosters a culture of transparency, respect, and continuous improvement. Even though we operate remotely, we maintain:

• Regular virtual team huddles and social events to build camaraderie.
• Open communication channels, including Slack, Teams, and weekly all‑hands meetings.
• A supportive mentorship program that pairs new hires with experienced teammates.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.
• Flexible scheduling options to accommodate different time zones and personal commitments.

Compensation, Perks, and Benefits

While the base hourly rate ranges from $19.00 to $20.50, we also offer:

• Performance‑based incentives tied to call quality, customer satisfaction, and attendance.
• Paid training program (3 weeks) with full compensation.
• Comprehensive benefits package, including 401(k) match, Individual Coverage Health Reimbursement Arrangement (ICHRA), and paid time off (PTO).
• Access to wellness programs, mental health resources, and employee assistance programs.
• Professional development stipend for courses, certifications, and conferences.
• Opportunity to work with cutting‑edge technology and industry‑leading tools.

How to Apply

If you’re passionate about helping people navigate health insurance and thrive in a fast‑paced, remote environment, we’d love to hear from you. Submit your application through our careers portal and join a team that values innovation, collaboration, and customer success.

Join brighthush Today

Become part of a mission‑driven company that is redefining health‑insurance enrollment for millions. Your expertise as a Spanish‑fluent customer service professional will directly impact the lives of countless consumers, ensuring they receive the coverage they deserve. Apply now and start your journey with brighthush—where your career meets purpose.