Experienced Swedish Customer Support Representative – Remote, Greece – Join brighthush for Flexible Hours, Growth, and Impact

About brighthush

brighthush is a leading global customer experience partner that empowers brands to deliver world‑class support across languages, channels, and cultures. With a portfolio that spans fintech, e‑commerce, travel, and technology, we help our clients transform customer interactions into lasting loyalty. Our people are the heart of our success – we invest in their growth, well‑being, and professional development so they can thrive in a fast‑moving, customer‑centric environment.

We’re currently expanding our Swedish support team in Greece and are looking for a passionate, fluent Swedish speaker who loves helping people. If you thrive in a dynamic, remote setting, enjoy flexible schedules, and want to grow your career while making a real difference for customers worldwide, brighthush is the place for you.

Why Join brighthush?

• Global Impact – Your work will support customers in multiple markets, giving you a broad perspective on international customer service.
• Career Growth – We offer clear career ladders, mentorship programs, and cross‑functional projects that let you expand your skill set.
• Learning & Development – Access to online learning platforms, certifications, and regular workshops keeps you ahead of industry trends.
• Flexible Remote Work – Work from anywhere in Greece with a schedule that fits your life.
• Competitive Compensation – We offer a market‑competitive base salary, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture – Diversity, equity, and inclusion are core values. We celebrate different backgrounds and encourage open dialogue.

Key Responsibilities

As a Swedish Customer Support Representative at brighthush, you will be the frontline advocate for our Swedish‑speaking customers. Your day‑to‑day tasks will include:

• Managing inbound and outbound customer interactions via chat, email, and phone.
• Diagnosing customer issues, identifying root causes, and delivering timely, accurate solutions.
• Building trust and rapport through clear, empathetic communication.
• Maintaining detailed, accurate records of all customer interactions in our CRM system.
• Adhering to established communication protocols, quality standards, and compliance policies.
• Collaborating with cross‑functional teams (technical, product, billing) to resolve complex issues.
• Participating in continuous improvement initiatives to enhance the customer journey.

Essential Qualifications

• Fluency in Swedish (C1–C2 level) – native or near‑native proficiency.
• Strong command of English (B2–C1) – both written and spoken.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience handling high‑volume customer support calls or chats.
• Excellent active listening and problem‑solving skills.
• Strong communication, presentation, and interpersonal abilities.
• Customer‑centric mindset with the ability to adapt to diverse personalities.
• Excellent time‑management, prioritization, and multitasking capabilities.

Preferred Qualifications

• Previous experience in a B2B or SaaS customer support role.
• Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce.
• Experience with ticketing systems and knowledge bases.
• Familiarity with customer support metrics (CSAT, NPS, first‑contact resolution).
• Additional language skills (e.g., English, Greek, or another European language).

Skills & Competencies

• Empathy & Emotional Intelligence – Understanding customer emotions and responding appropriately.
• Analytical Thinking – Ability to dissect problems and propose effective solutions.
• Technical Aptitude – Comfortable learning new software and troubleshooting basic technical issues.
• Team Collaboration – Willingness to share knowledge and support teammates.
• Adaptability – Thrives in a fast‑changing environment with evolving processes.
• Attention to Detail – Ensures accurate documentation and compliance with policies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Swedish Customer Support Representative, you will have access to:

• Structured onboarding that covers product knowledge, customer service best practices, and company culture.
• Mentorship from senior support engineers and product managers.
• Regular performance reviews with clear, actionable feedback.
• Opportunities to move into specialized roles such as Technical Support Specialist, Customer Success Manager, or Team Lead.
• Cross‑training in other language teams or support channels (voice, email, social media).
• Access to online learning platforms (LinkedIn Learning, Coursera, Udemy) and internal knowledge bases.

Work Environment & Culture at brighthush

Our remote-first culture means you can work from anywhere in Greece, but you’ll still feel part of a vibrant, collaborative community. We host:

• Monthly virtual coffee chats to connect with colleagues across the globe.
• Quarterly hackathons and innovation challenges to spark creativity.
• Annual retreats (when possible) that combine team building with relaxation.
• Open‑door policy – your voice matters, and leadership is always listening.
• Inclusive events celebrating cultural holidays and diversity.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote Swedish support roles in Greece.
• Monthly performance bonuses tied to customer satisfaction metrics.
• Meal vouchers or a stipend to support healthy eating.
• Health insurance coverage (medical, dental, vision) for you and your dependents.
• Flexible paid time off, including vacation, sick leave, and personal days.
• Relocation assistance for candidates moving from abroad, covering travel and initial accommodation.
• Continuous training budget and access to educational platforms.
• Employee wellness programs (virtual fitness classes, mental health resources).

How to Apply

Ready to bring your Swedish language skills and customer‑first mindset to brighthush? Click the link below to submit your application and join a team that values innovation, growth, and exceptional service.

Apply to this role at brighthush

Join brighthush Today

At brighthush, we’re redefining what it means to deliver outstanding customer support on a global scale. If you’re passionate about Swedish language, love helping people, and want to grow your career in a flexible, supportive environment, we want to hear from you. Apply now and become part of a team that’s shaping the future of customer experience.