Experienced Travel Customer Support Specialist – Global Client Experience & Booking Operations at brighthush

About brighthush

At brighthush, we believe that travel is more than a destination – it’s an experience that shapes memories, broadens horizons, and connects people across cultures. Founded on a passion for adventure and a commitment to exceptional service, brighthush has grown into a leading global travel partner, offering curated itineraries, seamless booking solutions, and personalized support to travelers worldwide. Our mission is to make every journey unforgettable, and we do so by combining cutting‑edge technology with a human touch that feels like a trusted friend guiding you every step of the way.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role – you’re stepping into a vibrant, collaborative environment that values innovation, empathy, and continuous growth. Here’s what sets us apart:

• Remote‑First Flexibility: Work from anywhere, on a schedule that fits your life.
• Career Advancement: Clear pathways to senior support roles, account management, and even product development.
• Travel Perks: Exclusive discounts on flights, hotels, and experiences, plus the chance to explore new destinations on the job.
• Learning Culture: Ongoing training, mentorship, and access to industry certifications.
• Inclusive Community: A supportive team that celebrates diversity, encourages open dialogue, and fosters a sense of belonging.

Key Responsibilities

As a Travel Customer Support Specialist at brighthush, you’ll be the frontline ambassador for our clients, ensuring their travel journey is smooth, enjoyable, and memorable. Your day-to-day will involve:

• Responding promptly and professionally to client inquiries via email, phone, and messaging platforms, maintaining a response time of under 24 hours.
• Assisting with travel bookings, changes, cancellations, and special requests, using our proprietary booking platform and third‑party systems.
• Providing accurate, up‑to‑date information about destinations, travel requirements (visas, vaccinations, insurance), and agency policies.
• Proactively following up with clients to confirm trip details, gather feedback, and ensure overall satisfaction.
• Handling questions or concerns with empathy, professionalism, and strong problem‑solving skills, turning challenges into opportunities for delight.
• Collaborating with the Sales, Operations, and Marketing teams to relay client insights and improve service offerings.
• Maintaining meticulous records in our CRM, ensuring data integrity and compliance with privacy regulations.
• Participating in continuous improvement initiatives, suggesting process enhancements, and sharing best practices.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, passion, and a customer‑centric mindset:

• Proven experience in customer service, preferably in travel, hospitality, or a related field.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills, with the ability to manage multiple client requests simultaneously.
• Comfortable using technology, including CRM systems, booking engines, and collaboration tools.
• Detail‑oriented mindset, ensuring accuracy in itineraries, pricing, and documentation.
• Passion for travel and a genuine desire to help others create memorable experiences.
• Adaptability and resilience in a fast‑paced, evolving environment.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience with travel booking platforms such as Amadeus, Sabre, or Galileo.
• Knowledge of global travel regulations, visa processes, and health advisories.
• Previous exposure to customer support analytics and reporting.
• Background in sales or account management within the travel industry.
• Certification in Customer Experience Management or related fields.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑First Attitude: Empathy, active listening, and a genuine desire to solve problems.
• Communication: Clear, concise, and courteous in all interactions.
• Problem‑Solving: Analytical thinking and creative solutions for complex travel scenarios.
• Tech Savvy: Proficiency with CRM, booking engines, and Microsoft Office Suite.
• Time Management: Prioritization, multitasking, and meeting deadlines.
• Team Collaboration: Ability to work cross‑functionally and share insights.
• Continuous Learning: Openness to feedback, training, and industry trends.

Career Growth & Development

At brighthush, your career trajectory is as dynamic as the destinations we serve. We offer:

• Structured mentorship programs pairing you with senior support specialists.
• Access to industry conferences, webinars, and certifications.
• Internal mobility opportunities into roles such as Senior Support Lead, Travel Operations Manager, or Product Specialist.
• Regular performance reviews with clear metrics and growth plans.
• Recognition programs celebrating outstanding customer service and innovation.

Work Environment & Culture

Our culture is built on trust, collaboration, and a shared love for travel. You’ll find:

• A remote-first setup that empowers you to work from anywhere.
• Weekly virtual coffee chats and monthly town‑hall meetings.
• Inclusive policies that celebrate diverse backgrounds and perspectives.
• Open communication channels with leadership and transparent decision‑making.
• A focus on work‑life balance, with flexible hours and generous time‑off policies.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance (for eligible employees).
• 401(k) matching (for U.S. employees) and retirement planning resources.
• Paid time off, including vacation, sick leave, and personal days.
• Travel benefits: discounted flights, hotel stays, and exclusive partner offers.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs: virtual fitness classes, mental health resources, and wellness allowances.

Ready to Embark on Your Next Adventure?

If you’re passionate about travel, thrive in a customer‑centric environment, and want to help people create unforgettable journeys, brighthush invites you to join our team. This is more than a job – it’s a chance to shape the travel experiences of thousands, learn from industry leaders, and grow your career in a supportive, innovative setting.

Take the first step toward a rewarding career that blends your love for travel with your dedication to exceptional service. Apply today and start your journey with brighthush!