Experienced Virtual Administrative Assistant – NDIS & Healthcare Sector – Remote Dayshift, Full‑Time, Rostering & Client Support

About brighthush

Welcome to brighthush, a forward‑thinking leader in the NDIS and healthcare support space. We are dedicated to empowering individuals with disabilities to live their best lives by providing high‑quality, client‑centred services across Australia. Our mission is simple: to create a brighter, more inclusive future for everyone we serve. At brighthush, we blend compassion with innovation, leveraging cutting‑edge technology and a collaborative culture to deliver seamless support that truly makes a difference.

Why Join brighthush?

Working at brighthush means becoming part of a passionate, purpose‑driven team that values every voice. We champion diversity, encourage continuous learning, and reward excellence. As a remote, full‑time Virtual Administrative Assistant, you will be the backbone of our operations, ensuring that our teams and clients run smoothly and efficiently. Your contributions will directly impact the quality of care we provide and the satisfaction of our clients and their families.

Key Responsibilities

As a Virtual Administrative Assistant, you will be responsible for a wide range of administrative and operational tasks that keep our organization running like a well‑oiled machine. Your day‑to‑day duties will include:

• Administrative Support: Schedule meetings, prepare presentations, take minutes, and summarize documents for senior leaders.
• Shift Management: Create, update, and maintain shift rosters using Deputy or similar rostering software.
• Paperwork & Compliance: Review, file, and manage all client paperwork, ensuring accuracy and confidentiality.
• Research & Insight: Conduct research on client needs, industry trends, and best practices to support decision‑making.
• Document Management: Organise digital and physical files, maintain an up‑to‑date database, and ensure data integrity.
• Email & Communication: Monitor inboxes, triage messages, draft memos, invoices, reports, and other correspondence.
• Client & Stakeholder Liaison: Respond to service enquiries, coordinate with families, staff, and advocates, and maintain strong relationships.
• NDIS Funding Compliance: Set up participant shifts in line with NDIS funding agreements and ensure all details are current and accurate.
• Reporting & Analytics: Compile shift reports, performance metrics, and other analytics for management review.
• Continuous Improvement: Identify process gaps, propose solutions, and implement best practices to enhance operational efficiency.

Essential Qualifications

To thrive in this role, you should bring the following experience and skills:

• Minimum of 2 years in a similar administrative or virtual assistant role.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong attention to detail and a commitment to accuracy.
• Experience with Deputy or comparable rostering software.
• Tech‑savvy mindset with familiarity in AI tools and digital workflows.
• Knowledge of the NDIS and healthcare industry is highly advantageous.

Preferred Qualifications

We value additional expertise that will help you excel:

• Experience using Podio, WhatsApp, Maslow, Teams, Slack, or similar collaboration tools.
• Familiarity with Trillo or other project management platforms.
• Background in healthcare administration or client support.
• Experience in data entry, database management, and compliance documentation.

Skills & Competencies

Beyond the technical requirements, we look for individuals who embody the following qualities:

• Organisational Excellence: Ability to juggle multiple tasks, prioritise effectively, and meet tight deadlines.
• Communication Proficiency: Clear, concise, and professional communication across all channels.
• Problem‑Solving: Proactive in identifying issues and proposing practical solutions.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Collaboration: Team player who thrives in a virtual setting, building rapport with remote colleagues.
• Client‑Centred Mindset: Passion for supporting individuals with disabilities and a commitment to their well‑being.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Virtual Administrative Assistant, you will:

• Gain exposure to the full spectrum of NDIS operations, from funding compliance to client engagement.
• Develop expertise in advanced rostering software, data analytics, and process optimisation.
• Participate in ongoing training programmes, including NDIS policy updates, healthcare regulations, and emerging AI tools.
• Be considered for future roles in operations management, client services, or project coordination.
• Receive mentorship from senior leaders who are committed to your professional growth.

Work Environment & Culture at brighthush

Our remote work model is designed to promote flexibility, work‑life balance, and a sense of community:

• Fully remote, with a flexible dayshift schedule that aligns with your personal commitments.
• Regular virtual team meetings, social events, and knowledge‑sharing sessions.
• Access to a comprehensive digital toolkit, including cloud storage, collaboration platforms, and AI assistants.
• A culture that celebrates diversity, inclusion, and the unique contributions of every team member.
• Open communication channels, where ideas are welcomed and feedback is encouraged.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive salary package that reflects the value of your expertise. In addition, you will enjoy:

• Health and wellness benefits, including mental health support and flexible work hours.
• Professional development allowances for courses, certifications, and conferences.
• Technology stipend to ensure you have the best tools for remote work.
• Paid time off, including public holidays and personal days.
• Employee recognition programmes and performance‑based bonuses.

How to Apply

If you are ready to make a tangible impact in the NDIS and healthcare sector while enjoying the freedom of remote work, we encourage you to apply today. Please submit your resume, a cover letter detailing your relevant experience, and any portfolio or references that showcase your administrative excellence.

Join brighthush – Where Your Skills Light Up Lives

At brighthush, we are more than a company – we are a community dedicated to creating brighter futures. Your role as a Virtual Administrative Assistant will be pivotal in ensuring that our teams can focus on what they do best: delivering compassionate, high‑quality care to our clients. If you are organized, tech‑savvy, and driven by purpose, we would love to hear from you.

Apply now and become part of a mission that matters. Together, we can make a lasting difference.