Federal Employee Insurance Customer Service Agent – Remote (Select States) – Veteran & Military Friendly – Join brighthush

About brighthush and the Opportunity

At brighthush, we’re redefining how federal employees receive support and guidance for their insurance benefits. Our mission is to empower veterans, transitioning military personnel, National Guard and Reserve members, military spouses, wounded warriors, and their caregivers with clear, compassionate, and expert assistance. We partner with leading government agencies to deliver world‑class customer service from the comfort of your own home.

As a Federal Employee Insurance Customer Service Agent you will become the trusted voice for thousands of federal employees navigating complex benefits and enrollment options. Your role will be pivotal in ensuring that every caller feels heard, understood, and guided toward the best possible solution.

Why brighthush?

• Veteran‑Focused Culture: We celebrate the unique experiences of military families and provide a supportive environment that values your service.
• Remote Flexibility: Work from home in any of the following states: AL, FL, GA, IN, KY, LA, MI, MS, NC, OH, OK, SC, TN, TX, UT, VA, WV.
• Competitive Compensation: Earn $15.25 per hour plus a $4.93 health and welfare stipend (total $20.18 per hour). Additional hours are available during peak periods.
• Career Growth: Our dedicated transfer program opens doors to permanent roles within brighthush, ensuring your career trajectory continues beyond the initial assignment.
• Comprehensive Training: One week of paid, hands‑on training that equips you with the tools and knowledge to succeed.
• Supportive Team: You’ll join a network of professionals who share your commitment to service excellence.

Key Responsibilities

As a frontline customer service agent, you will:

• Handle inbound and outbound calls, providing exceptional service to federal employees and their families.
• Use web‑based systems to document inquiries, verify information, and update records accurately.
• Actively listen to identify opportunities for additional support and ensure callers receive the best possible experience.
• Follow up with callers as needed to close issues and maintain high satisfaction scores.
• Analyze contact center data to identify trends, propose improvements, and enhance overall performance.
• Adhere to scheduled shifts, maintaining punctuality and consistency to meet business needs.
• Participate in periodic surveys and quality assurance reviews to continuously improve service delivery.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Prior call center or customer service experience is highly desired.
• Strong verbal and written communication skills, with a professional and courteous tone.
• Ability to multitask and manage multiple tabs or applications simultaneously.
• Proficiency with dual monitors and navigating complex databases.
• Comfortable sitting for extended periods and using a webcam during training and production.
• Successful completion of a background investigation and drug screen.
• Pass pre‑employment criteria testing and an internet speed test.

Preferred Qualifications

• Experience with federal benefits or insurance systems.
• Knowledge of military benefits and the unique needs of veterans and their families.
• Previous remote work experience with a stable home office setup.
• Fluency in a second language (Spanish, French, or other).

Technical and Work‑From‑Home Requirements

To excel in this role, you must meet the following technical criteria:

• Secure, enclosed work area with zero distractions.
• Non‑cellular high‑speed internet service (Fiber, DSL, or cable modem) with a minimum upload speed of 10 Mbps.
• No use of hotspots, satellite, or wireless internet for this position.
• Reliable dual‑monitor setup and a webcam for training and daily operations.

Schedule and Hours

Our flexible schedule allows you to balance work and life while meeting business demands:

• Monday through Friday, 8:00 AM – 9:00 PM EST.
• Weekly schedules are provided in advance and may vary based on peak enrollment periods.
• Minimum commitment of 24 hours per week, with opportunities for additional hours during high‑volume times.
• Extended shifts may be offered during peak enrollment periods.

Training and Development

We believe in investing in our people. Your training will include:

• One week of comprehensive, paid training covering system navigation, customer service best practices, and federal benefits knowledge.
• Hands‑on practice with real‑time scenarios and role‑playing exercises.
• Ongoing coaching and feedback sessions to refine your skills.
• Access to a learning portal with resources, videos, and knowledge bases.

Career Growth Opportunities

At brighthush, we’re committed to your long‑term success. After completing your initial assignment, you may:

• Transition into permanent roles within brighthush, such as Senior Customer Service Representative, Team Lead, or Training Specialist.
• Explore cross‑functional opportunities in benefits administration, quality assurance, or operations management.
• Participate in leadership development programs and earn certifications relevant to federal benefits and customer service.

Compensation, Perks, and Benefits

We offer a competitive package that supports your well‑being and professional growth:

• Hourly rate of $15.25 plus a $4.93 health and welfare stipend (total $20.18 per hour).
• Paid training and onboarding.
• Flexible work schedule with the option for overtime during peak periods.
• Access to a virtual benefits portal for health, dental, and vision coverage.
• Employee assistance program (EAP) for mental health and wellness support.
• Regular performance bonuses based on customer satisfaction metrics.

Our Culture at brighthush

We pride ourselves on a culture that values:

• Integrity: We uphold the highest standards of honesty and transparency.
• Collaboration: Teamwork drives innovation and customer success.
• Respect: Every voice matters, especially those with military experience.
• Continuous Improvement: We encourage learning, feedback, and growth.

How to Apply

If you’re ready to make a meaningful impact while enjoying the flexibility of remote work, we invite you to apply today. Join brighthush and become part of a team that values your service, supports your growth, and delivers exceptional customer experiences.