Financial Care Agent (CA Redemption)

Full-Time Work at Home Equipment Provided Pay: $14/hr + Monthly Bonus

Overview

This role is essential in providing exceptional customer service and support with Billing questions such as: Taking Payments/ Reviewing payoffs/ and or Payment Plans on past due accounts. Paid Training: Mon-Fri 8am-5pm EST (6 Weeks) Production Schedule after Training: Production Hours are Mon-Fri 8a–9p (EST) & Sat 8a–12noon EST Schedules are 8hr shifts. Mix of 8a-5p & 12noon-9p 2 Saturdays a month Duties Handle inbound and outbound calls related to collections, and billing Assist with account reconciliation and analysis, ensuring all transactions are accurately recorded. Demonstrate excellent phone etiquette while negotiating payment plans or resolving billing disputes. Maintain detailed records of customer interactions and transactions in compliance with company policies. Skills Collections Call Center Proficiency in accounts payable and accounts receivable processes. Excellent customer service skills with a focus on phone etiquette. Ability to perform account analysis using math skills for accurate reporting. Background and Drug Test performed Equal Opportunity Employer Veterans/Disabled