Financial Care Specialist – Patient Billing & Collections – Customer Service Excellence

About brighthush

brighthush is a leading healthcare organization dedicated to delivering world‑class medical care and compassionate patient support across the United States. With a legacy of innovation, patient‑centric values, and a commitment to community health, brighthush has earned national recognition for excellence in clinical services, research, and patient experience. Our mission is to empower patients and families with clear, transparent, and timely financial guidance, ensuring that quality care is accessible to all.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, inclusive culture that values collaboration, continuous learning, and personal growth. We celebrate diversity, foster a supportive work environment, and provide a comprehensive benefits package that includes:

• Competitive base salary and performance‑based incentives
• Health, dental, and vision insurance plans for employees and dependents
• Generous paid time off, holidays, and flexible work arrangements
• 401(k) retirement plan with company match
• Professional development stipend and tuition reimbursement
• Employee wellness programs, including mental health resources and fitness memberships
• Employee assistance program and counseling services
• Community service days and volunteer opportunities

Role Overview

As a Financial Care Specialist I, you will serve as the first line of support for patients navigating the financial aspects of their care. Working under general supervision, you will apply your knowledge of billing, collections, and patient communication to resolve inquiries, negotiate payment plans, and ensure accurate account reconciliation. Your role is pivotal in maintaining patient satisfaction, safeguarding revenue integrity, and upholding brighthush’s reputation for exceptional service.

Key Responsibilities

• Respond promptly and professionally to patient, insurer, and third‑party inquiries via phone, email, and secure messaging platforms.
• Analyze account information, identify discrepancies, and collaborate with internal stakeholders to resolve billing issues.
• Negotiate and document payment plans in accordance with brighthush policies and payer guidelines.
• Initiate collection activities for unresolved accounts, including outbound calls and written correspondence.
• Maintain accurate and up‑to‑date documentation in the patient financial system, ensuring compliance with PHI and regulatory standards.
• Monitor work queues, prioritize tasks, and meet daily and weekly performance metrics.
• Escalate complex or high‑priority cases to supervisors and cross‑functional teams as needed.
• Participate in continuous improvement initiatives to streamline processes and enhance patient experience.
• Share best practices and mentor new team members to foster a collaborative environment.
• Promote diversity, equity, and inclusion by treating all patients and colleagues with respect and cultural sensitivity.

Essential Qualifications

• High school diploma or GED required; associate degree in business administration, finance, health insurance, or related field preferred.
• Minimum of 1 year of experience in hospital or professional billing, collections, or customer service within a call center environment.
• Strong analytical skills with the ability to interpret complex billing data and payer contracts.
• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency in using electronic health record (EHR) systems, billing software, and Microsoft Office Suite.
• Demonstrated ability to de‑escalate difficult conversations and resolve conflicts with empathy and professionalism.
• High level of integrity, confidentiality, and adherence to PHI regulations.
• Self‑motivated, organized, and capable of working independently while collaborating with cross‑functional teams.

Preferred Qualifications

• Experience with revenue cycle management, including accounts receivable, denial management, and payer negotiations.
• Knowledge of insurance policies, benefits administration, and medical billing codes (ICD‑10, CPT, HCPCS).
• Familiarity with regulatory frameworks such as HIPAA, HITECH, and the Affordable Care Act.
• Prior exposure to patient financial counseling or patient advocacy roles.
• Advanced proficiency in data analysis tools (Excel, Power BI) and reporting dashboards.
• Certification in medical billing or health information management (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑centric mindset with a passion for helping patients navigate financial challenges.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent time‑management and multitasking abilities in a fast‑paced environment.
• Adaptability to changing policies, technologies, and patient needs.
• Team player who values collaboration, knowledge sharing, and continuous improvement.
• Commitment to maintaining a positive, respectful workplace culture.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Financial Care Specialist I, you will have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Regular training sessions on billing best practices, regulatory updates, and customer service excellence.
• Cross‑training opportunities across revenue cycle functions (e.g., coding, denial management, patient financial counseling).
• Clear career pathways to advanced roles such as Senior Financial Care Specialist, Team Lead, or Manager of Patient Financial Services.
• Leadership development workshops and coaching to build managerial competencies.
• Opportunities to contribute to strategic initiatives, process improvements, and technology implementations.

Work Environment & Culture

brighthush offers a flexible, remote‑first work model with the option to work from any of the approved states: Arizona, California, Colorado, Florida, Georgia, Minnesota, Nevada, Oregon, or Texas. Our virtual environment is supported by robust collaboration tools, regular team huddles, and a culture that values work‑life balance. We celebrate achievements, recognize contributions, and encourage open communication at all levels.

Compensation & Benefits

Competitive salary range: USD 53,185 – 82,430 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Health, dental, and vision insurance plans with low employee premiums.
• Paid vacation, sick leave, and holidays.
• 401(k) retirement plan with company match.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including mental health resources.
• Employee assistance program and counseling services.
• Community service days and volunteer opportunities.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Submit your application through the brighthush careers portal. Include a cover letter that highlights your experience in billing, collections, or customer service, and a resume that showcases relevant achievements.

Join brighthush Today

At brighthush, we’re more than a healthcare organization – we’re a community of dedicated professionals committed to improving patient outcomes and financial well‑being. If you’re passionate about delivering exceptional service, thrive in a collaborative environment, and want to grow your career in a forward‑thinking organization, we want to hear from you. Apply now and become a vital part of the brighthush family.