French Speaker - Customer Advisor - Remote - Portugal
French Speaker - Customer Advisor - Remote - Portugal Porto, Portugal
About the Role
We are urgently hiring French-speaking Customer Support Advisors for a leading international company. This role is fully remote from Portugal, with complete relocation assistance provided through our agency. As part of the support team, you will handle inbound calls from drivers needing roadside assistance. No sales only calm, clear, and empathetic communication. You'll provide professional guidance, ensure customer safety, and coordinate support services effectively.
Responsibilities
Handle inbound customer calls in French (with English system tools). Offer empathetic assistance and coordinate roadside help. Follow standard procedures and maintain detailed call logs. Deliver excellent service while staying calm under pressure. Who We Are Looking For Native or fluent French speaker (C1 preferred, minimum B2 English). Excellent communication and listening skills. Calm, patient, and solution-oriented personality. Flexible to work in rotating shifts (40h/week, 24/7 operation; 2 days off). Normal day shifts may also be available. Previous customer service experience is a plus training provided. What's on Offer Fully remote role (after relocation to Portugal) Relocation support flight & temporary accommodation Meal card: 7.23/day + transport allowance (20/month) Health insurance from day one Paid training & career development opportunities Stable international employer with excellent employee culture