Full‑Time Customer Service Associate – Remote, High‑Pay, Comprehensive Benefits, Dedicated to Exceptional Event Experience Support at brighthush

About brighthush

brighthush is a trailblazing leader in the live‑event and ticketing industry, empowering fans worldwide to experience unforgettable moments at concerts, sports, theater, and festivals. With a mission to make every event accessible, enjoyable, and memorable, brighthush blends cutting‑edge technology, data‑driven insights, and a passion for customer delight. Our global footprint spans over 30 countries, and our team of more than 1,200 professionals is united by a single purpose: to connect people with the events that inspire them.

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the United States while still fostering a vibrant, collaborative culture. We invest heavily in employee growth, wellness, and innovation, ensuring that every team member has the tools, resources, and support to thrive both personally and professionally.

Role Overview

We are seeking a highly motivated, customer‑centric Full‑Time Customer Service Associate to join our dynamic support team. In this role, you will be the frontline champion for our event‑goers, providing timely, accurate, and friendly assistance across phone, email, and chat channels. Your expertise will help shape the customer journey, ensuring that every interaction reflects brighthush’s commitment to excellence.

Why This Role Matters

• Directly influence the satisfaction and loyalty of thousands of event attendees.
• Serve as a key liaison between customers, sales, and operations teams.
• Play a pivotal role in maintaining inventory accuracy and ticket availability.
• Contribute to continuous improvement initiatives that elevate the overall customer experience.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and live chat inquiries with professionalism and empathy, ensuring each customer feels heard and valued.
• Ticket & Inventory Management: Process ticket consignment and purchase requests, update inventory records, and verify availability in real‑time systems.
• Billing & Payment Support: Assist customers with billing questions, payment processing, refunds, and transaction disputes, ensuring accuracy and compliance.
• Problem Resolution: Investigate and resolve complex issues, escalating to appropriate departments when necessary while maintaining a positive customer tone.
• Team Collaboration: Work closely with cross‑functional teams—sales, operations, and technical support—to ensure seamless coverage and knowledge sharing.
• Performance Standards: Meet or exceed established productivity metrics, call handling times, and quality assurance scores.
• Continuous Learning: Stay current on product updates, event schedules, and industry trends to provide informed assistance.
• Data Accuracy: Maintain meticulous records of customer interactions, ticket transactions, and inventory changes in our CRM and ticketing platforms.
• Compliance & Security: Adhere to all data protection policies, privacy regulations, and company guidelines to safeguard customer information.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in a ticketing, retail, or event‑management environment.
• Proficient in using CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong problem‑solving abilities and a proactive mindset.
• Ability to work independently in a remote setting while maintaining high productivity.
• Reliable high‑speed internet connection and a dedicated workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as required by event schedules.

Preferred Qualifications

• Experience with ticketing platforms such as Eventbrite, Ticketmaster, or similar.
• Knowledge of payment gateways (Stripe, PayPal) and basic financial reconciliation.
• Familiarity with data analytics tools (Excel, Power BI) for inventory reporting.
• Prior remote work experience with a proven track record of meeting or exceeding KPIs.
• Certification in customer service or related fields.

Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Technical Aptitude: Quick learner who can navigate complex software and troubleshoot basic technical issues.
• Time Management: Ability to juggle multiple tasks, prioritize effectively, and meet tight deadlines.
• Team Player: Collaborative spirit, open to feedback, and eager to support colleagues.
• Adaptability: Comfortable with change, new processes, and evolving event landscapes.
• Attention to Detail: Meticulous record‑keeping and data accuracy.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you will have access to:

• Structured onboarding program with mentorship from seasoned professionals.
• Regular training sessions covering product updates, industry best practices, and soft‑skill development.
• Internal job boards and cross‑departmental projects to broaden your skill set.
• Performance‑based promotions to roles such as Senior Support Specialist, Team Lead, or Operations Coordinator.
• Leadership development programs for high‑potential employees.

Work Environment & Culture

brighthush’s remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that accommodate your personal life while meeting business needs.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A culture that celebrates diversity, inclusion, and innovation.
• Access to a digital resource hub featuring webinars, e‑learning modules, and knowledge bases.
• Recognition programs that reward outstanding customer service and teamwork.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive salary package that reflects your experience and performance. In addition, you will receive:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Employee assistance programs and mental health resources.
• Annual performance bonuses and incentive programs.
• Professional development stipend for courses, certifications, and conferences.
• Discounts on tickets for brighthush events and partner venues.

How to Apply

Ready to bring your passion for customer service to a vibrant, global team? Submit your application through the link below. We’re hiring immediately, so don’t wait—your next career adventure starts here.

Apply to brighthush Today

Join brighthush and Make Every Event Count

At brighthush, you’ll be more than just a customer support agent—you’ll be a vital part of a movement that brings joy, connection, and unforgettable moments to people around the world. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow with a forward‑thinking company, we want to hear from you. Apply now and help us create the next generation of event experiences.