Senior Customer Success Manager – Remote – Student Achievement Champion & District Partnership Strategist

About brighthush

brighthush is a leading education technology partner that empowers schools and districts to unlock student potential through data‑driven curriculum solutions. With a portfolio of award‑winning digital learning tools, professional learning programs, and analytics platforms, we partner with educators to design, implement, and refine strategies that elevate student outcomes across the United States. Our mission is simple: to make learning brighter, one classroom at a time.

As a global remote organization, brighthush blends cutting‑edge technology with a culture of collaboration, innovation, and continuous learning. We celebrate diversity, champion work‑life balance, and invest heavily in the professional growth of our team members. If you’re passionate about education, thrive in a fast‑paced environment, and want to make a measurable impact on student success, brighthush is the place for you.

Why Join brighthush?

• Competitive salary and performance‑based bonuses
• Comprehensive health, dental, and vision plans (including telehealth)
• Generous paid time off, parental leave, and flexible work arrangements
• Unlimited learning budget for courses, certifications, and conferences
• Annual team retreats, wellness programs, and community service days
• Equity options for senior leaders and high‑impact contributors

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner for our most influential district accounts. You will own the entire customer journey—from launch through renewal—ensuring that each district achieves its student achievement goals and realizes maximum value from our suite of products. Your proactive mindset, analytical rigor, and executive presence will enable you to build lasting relationships with district leaders, drive adoption, and secure long‑term success.

Key Responsibilities

• Customer Journey Ownership: Lead end‑to‑end engagement for high‑profile district partners, ensuring seamless onboarding, adoption, and renewal.
• Strategic Account Management: Develop and execute multi‑year student achievement plans aligned with district priorities and curriculum objectives.
• Health & Adoption Monitoring: Track implementation progress, usage metrics, and account health dashboards; proactively identify and mitigate risks.
• Quarterly Impact Reviews: Conduct data‑rich impact sessions with district leadership, showcasing ROI, adoption trends, and next‑step recommendations.
• Cross‑Functional Collaboration: Partner with Sales, Product, Professional Learning, and Support teams to deliver a unified customer experience.
• Contract & Renewal Management: Serve as the primary contract guide, ensuring compliance, negotiating renewals, and identifying upsell opportunities.
• Executive Advocacy: Represent brighthush at district steering committees, board meetings, and public events; build trust with VP‑level stakeholders.
• Professional Learning Leadership: Design and deliver customized professional learning plans that align with district goals and maximize product adoption.
• Data‑Driven Insights: Analyze account data to surface actionable insights, inform product roadmap discussions, and refine curriculum strategies.
• Operational Excellence: Maintain rigorous project plans for multi‑product implementations, coordinating internal resources and timelines.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, or related roles within the education technology sector.
• Proven track record of managing large, complex district accounts and driving retention and expansion.
• Strong analytical skills with proficiency in data visualization tools (e.g., Tableau, Power BI) and experience interpreting student achievement data.
• Exceptional communication and presentation skills; comfortable speaking with C‑suite executives and classroom teachers alike.
• Demonstrated ability to develop and execute strategic plans that align technology solutions with educational outcomes.
• Experience collaborating with cross‑functional teams (Sales, Product, Professional Learning, Support) to deliver integrated solutions.
• High emotional intelligence, resilience, and a proactive problem‑solving mindset.
• Bachelor’s degree in Education, Business, or a related field; advanced degree or certifications (e.g., Certified Professional in Learning and Performance) is a plus.

Preferred Qualifications

• Experience working with K‑12 public school districts and familiarity with state and federal education mandates.
• Knowledge of learning analytics, data‑driven instruction, and curriculum design frameworks.
• Background in instructional technology implementation or professional learning facilitation.
• Experience with subscription‑based SaaS products and renewal negotiations.
• Fluency in additional languages (Spanish, Mandarin, etc.) to support diverse districts.

Core Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Building: Cultivate trust with district leaders, teachers, and internal stakeholders.
• Data Literacy: Turn complex data into clear, compelling narratives.
• Project Management: Lead multi‑stream initiatives with precision and accountability.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Customer‑Centric Mindset: Prioritize the success of brighthush customers above all.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the districts you serve. We offer:

• Mentorship programs with senior leaders and industry experts.
• Annual leadership development workshops and certification tracks.
• Opportunities to transition into Product Management, Sales Leadership, or Global Customer Success roles.
• Cross‑departmental projects that broaden your skill set and expand your network.
• Clear performance metrics and promotion pathways aligned with your impact.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Real‑time collaboration tools (Slack, Teams, Miro).
• Regular virtual coffee chats and informal “watercooler” channels.
• Annual in‑person retreats that foster team bonding and strategic alignment.

We value transparency, inclusivity, and a growth mindset. Every team member is encouraged to bring fresh ideas, challenge the status quo, and contribute to brighthush’s mission of transforming education.

Compensation & Benefits (General Overview)

• Base salary range: $90,000 – $120,000 (depending on experience and location).
• Performance bonus: Up to 15% of base salary.
• Health, dental, and vision insurance (including telehealth).
• 401(k) with company match.
• Paid time off: 20 days + holidays, plus flexible sick leave.
• Parental leave: 12 weeks paid.
• Unlimited professional development stipend.
• Equity options for senior leaders.

How to Apply

If you’re ready to lead transformative change in education, drive student success, and partner with visionary district leaders, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Manager role at brighthush.

Join brighthush and help us illuminate the path to brighter learning outcomes for students across the nation.

We look forward to welcoming you to our team!