Full‑Time Customer Service Representative – Remote Tier 1 Support Specialist for brighthush – $20 / hour, U.S. Based

Welcome to brighthush – Where Every Customer’s Smile Matters

At brighthush, we’re redefining the way people experience floral gifting. Our mission is simple: deliver joy, one bouquet at a time, by combining the beauty of nature with the convenience of modern technology. With a rapidly growing customer base across the United States, we’re looking for passionate, customer‑centric professionals to join our remote support team. If you thrive in a fast‑paced, service‑first environment and love turning challenges into delightful moments, we want to hear from you.

Why Work With brighthush?

• Impactful Work: Every interaction you handle directly influences our customers’ experience and the brand’s reputation.
• Flexible Remote Lifestyle: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Competitive Pay: Earn up to $20 per hour, with opportunities for overtime and performance bonuses.
• Growth & Development: Access to continuous learning resources, mentorship programs, and clear career pathways.
• Inclusive Culture: A supportive, diverse team that values collaboration, transparency, and personal well‑being.

Key Responsibilities

As a Tier 1 Customer Service Representative, you will be the first line of support for our customers and floral partners. Your role will involve:

• Providing friendly, efficient, and accurate assistance via phone, email, and live chat.
• Listening attentively to customer inquiries, diagnosing issues, and delivering clear, actionable solutions.
• Escalating complex technical or policy questions to the engineering and product teams with detailed, context‑rich tickets.
• Ensuring a seamless experience by following up on unresolved issues and confirming satisfaction.
• Identifying recurring trends, pain points, and opportunities for process improvement.
• Collaborating with cross‑functional teams (Product, Engineering, Marketing) to share insights and drive continuous improvement.
• Maintaining accurate records of customer interactions in our CRM system.
• Adhering to company policies, quality standards, and compliance requirements.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1 year of customer support experience, preferably in a remote or call‑center environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and basic troubleshooting of web and mobile applications.
• Excellent problem‑solving abilities and a calm, empathetic demeanor under pressure.
• Reliable internet connection, a quiet workspace, and a headset with a microphone.
• Availability to work flexible hours, including evenings and weekends, to support a nationwide customer base.

Preferred Qualifications & Skills

• Experience in the e‑commerce or floral industry.
• Knowledge of order management systems and shipping logistics.
• Familiarity with data analysis tools (Excel, Google Sheets) to track metrics and report trends.
• Strong teamwork orientation and a proactive attitude toward learning new technologies.
• Previous experience in a Tier 2 or technical support role.

What You’ll Bring to the Team

Success at brighthush requires a blend of technical aptitude, customer empathy, and a passion for continuous improvement. You’ll be:

• Customer‑obsessed, always seeking to exceed expectations.
• Detail‑oriented, ensuring accurate documentation and follow‑up.
• Adaptable, thriving in a dynamic environment where priorities shift quickly.
• Collaborative, willing to share insights and support teammates.
• Self‑motivated, capable of working independently while staying aligned with team goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow, you’ll have the chance to:

• Progress into a Senior Support Specialist or Team Lead role.
• Transition into Product Management, Quality Assurance, or Customer Success.
• Participate in leadership training programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Contribute to cross‑functional projects that shape the future of our customer experience.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote team enjoys:

• Weekly virtual coffee chats and team‑building activities.
• Open communication channels with leadership and peers.
• A culture that celebrates wins, learns from failures, and encourages innovation.
• Flexible scheduling that respects work‑life balance.
• Regular feedback loops and performance reviews to help you grow.

Compensation, Perks, and Benefits

While the base rate is up to $20 per hour, we offer a comprehensive benefits package that includes:

• Competitive hourly wage with overtime and performance bonuses.
• Health, dental, and vision insurance options (for eligible employees).
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company match (for eligible employees).
• Employee assistance program and mental health resources.
• Monthly stipend for home office equipment and internet expenses.
• Access to a digital library of courses, books, and industry publications.

How to Apply

Ready to bring your passion for customer service to brighthush? Click the link below to submit your application and join a team that values your expertise, supports your growth, and celebrates every success.

Apply to brighthush Today

Join brighthush – Where Your Voice Makes a Difference

We’re hiring immediately and eager to welcome a dedicated, customer‑focused professional to our remote support family. If you’re ready to help customers smile, solve problems with creativity, and grow your career in a vibrant, mission‑driven company, we encourage you to apply now. Let’s create unforgettable moments together, one bouquet at a time.