Full‑Time Customer Support Representative – Remote, Email/Chat/SMS – Drive Satisfaction & Operational Excellence at brighthush

About brighthush and the Future of Customer Experience

brighthush is a trailblazing technology company that is redefining how businesses connect with their customers. Our mission is to empower brands, retailers, and logistics partners with a seamless, data‑driven customer support platform that delivers instant, personalized assistance across email, chat, SMS, and more. By combining AI‑powered insights with human empathy, we help our partners reduce churn, increase loyalty, and unlock new revenue streams.

As the world shifts toward remote work, brighthush is at the forefront of building a flexible, inclusive, and high‑performance culture. We believe that great customer support is the backbone of any successful business, and we’re looking for talented individuals who can thrive in a fast‑paced, fully remote environment while maintaining the highest standards of service.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction, brand reputation, and operational efficiency.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a supportive virtual team.
• Competitive Compensation: Earn up to $52,000 per year, plus performance bonuses and equity opportunities.
• Growth & Development: Access to continuous learning, mentorship, and clear career pathways to senior support, product, or operations roles.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard and celebrated.
• Benefits & Perks: Health, dental, vision, 401(k) with company match, generous paid time off, wellness stipend, and more.

Key Responsibilities

As a Customer Support Representative at brighthush, you will be the frontline advocate for our customers, partners, and internal stakeholders. Your day‑to‑day tasks will include:

• Responding to inbound inquiries via email, live chat, and SMS with a friendly, solution‑oriented tone.
• Resolving issues related to orders, returns, payments, and account management in real time.
• Using our CRM and knowledge base to diagnose problems, document solutions, and track follow‑ups.
• Collaborating with cross‑functional teams (Product, Engineering, Operations) to report recurring issues and suggest product improvements.
• Maintaining a high level of customer satisfaction scores (CSAT, NPS) and meeting or exceeding team targets.
• Participating in continuous improvement initiatives, such as process mapping, workflow automation, and knowledge‑base updates.
• Adhering to company policies, data privacy regulations, and industry best practices.
• Contributing to a culture of learning by sharing insights, best practices, and success stories with peers.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 1–2 years of customer support experience, preferably in a SaaS or e‑commerce environment.
• Proficiency in English (written and spoken). Additional languages are a plus.
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent communication skills, with a knack for simplifying complex information.
• Experience with customer support tools such as Zendesk, Intercom, Freshdesk, or similar platforms.
• Comfortable using spreadsheets, data dashboards, and basic analytics tools.
• Self‑motivated, organized, and able to manage multiple priorities in a remote setting.

Preferred Qualifications

• Experience in a logistics, retail, or marketplace support role.
• Knowledge of order‑management systems, shipping carriers, and fulfillment processes.
• Familiarity with AI chatbots, automated ticket routing, or machine‑learning‑based support solutions.
• Previous exposure to remote team collaboration tools (Slack, Teams, Zoom).
• Background in data analysis or experience with SQL, Python, or similar scripting languages.
• Demonstrated ability to lead or mentor junior support staff.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable solutions.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues.
• Time Management: Efficiently prioritize tasks, meet deadlines, and maintain high productivity in a remote environment.
• Technical Proficiency: Comfortable with CRM systems, knowledge bases, and basic troubleshooting of software and hardware issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support Representative, you can expect:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Opportunities to transition into senior support roles, team lead positions, or cross‑functional roles in Product, Engineering, or Operations.
• Access to internal training resources, webinars, and certifications in customer experience, data analytics, and project management.
• Participation in hackathons, innovation challenges, and cross‑team projects that allow you to showcase your ideas.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and continuous improvement. You’ll find:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly “Coffee & Code” sessions that pair support staff with developers to discuss pain points and potential enhancements.
• Inclusive employee resource groups that foster belonging and support professional development.
• A culture of psychological safety where feedback is encouraged and mistakes are viewed as learning opportunities.
• Flexible work hours that respect personal commitments while ensuring coverage across time zones.

Compensation, Perks, and Benefits

While the base salary ranges up to $52,000 per year, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, dental, and vision insurance with a generous employer contribution.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days) plus a holiday schedule.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Employee stock purchase plan (ESPP) and potential equity awards.
• Professional development budget for courses, conferences, and certifications.
• Annual performance bonuses tied to individual and team metrics.
• Access to a virtual coworking space and optional in‑office hubs for those who prefer a hybrid setup.

How to Apply

Ready to join a forward‑thinking team that values innovation, empathy, and excellence? Submit your application through our careers portal or click the link below to start your journey with brighthush:

Apply to brighthush Today

We Can’t Wait to Meet You!

At brighthush, we’re building more than a support team – we’re creating a community of problem solvers, innovators, and customer champions. If you’re passionate about delivering world‑class service, eager to learn, and ready to make a tangible impact from anywhere in the U.S., we want to hear from you. Join us and help shape the future of customer experience.