Full‑Time Remote Customer Service Representative – Lead Qualification & CRM Management for Brighthush Acquisitions Team

About Brighthush

Brighthush is a forward‑thinking, technology‑driven real‑estate investment firm that thrives on turning potential into profit. With a nationwide footprint and a culture rooted in innovation, collaboration, and integrity, we empower our teams to deliver exceptional value to homeowners, investors, and partners alike. Whether you’re a seasoned professional or just starting your career, Brighthush offers a dynamic environment where your contributions directly impact our growth and the communities we serve.

Why Join Brighthush?

At Brighthush, we believe that great ideas start with great people. Our remote‑first model gives you the flexibility to work from anywhere in the United States while enjoying the support of a vibrant, inclusive community. We invest in continuous learning, provide clear career pathways, and celebrate every milestone—big or small. If you’re passionate about customer service, data integrity, and making a tangible difference, Brighthush is the place for you.

Key Responsibilities

• Lead Qualification & Relationship Building: Receive inbound calls and leads, assess their potential, and establish rapport during the initial conversation.
• CRM Management: Accurately enter live leads into our CRM system, tag each lead with the appropriate marketing campaign, and assign them to the correct sales representative.
• Appointment Scheduling: Coordinate and confirm all physical and virtual appointments for the sales team, ensuring a seamless experience for both agents and prospects.
• Confidentiality & Discretion: Handle sensitive information with the utmost care, adhering to all privacy policies and compliance standards.
• Task Flow Coordination: Communicate appointment details with Acquisition Managers, track task progress, and proactively address any bottlenecks.
• Customer Interaction Excellence: Return calls promptly, maintain a friendly and upbeat tone, and resolve inquiries efficiently.
• Performance Metrics: Meet or exceed daily, weekly, and monthly targets for call volume, lead qualification rates, and appointment scheduling accuracy.
• Continuous Improvement: Participate in regular training sessions, share feedback on processes, and contribute to the evolution of our customer service strategy.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service or call center experience, preferably in real estate or a related field.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace.
• Availability to work flexible hours, including evenings and weekends, as needed.

Preferred Qualifications

• Experience in real‑estate acquisitions, property management, or related sales environments.
• Knowledge of real‑estate terminology and market dynamics.
• Previous experience with call routing and IVR systems.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Demonstrated ability to meet or exceed performance metrics in a high‑volume setting.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning inquiries into opportunities.
• Data Accuracy: Meticulous attention to detail when entering and managing information in the CRM.
• Problem‑Solving: Ability to quickly identify issues and propose effective solutions.
• Time Management: Prioritize tasks efficiently to meet tight deadlines.
• Team Collaboration: Work seamlessly with Acquisition Managers, sales reps, and other stakeholders.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.

Career Growth & Learning Opportunities

Brighthush is committed to your professional development. As a Customer Service Representative, you’ll have the chance to:

• Advance into senior support roles or transition into sales, marketing, or operations positions.
• Participate in leadership training programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops at no cost.
• Earn certifications in CRM management, real‑estate fundamentals, or customer experience excellence.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and a shared vision for success. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments.
• Regular virtual team huddles, social events, and wellness check‑ins.
• A collaborative platform that encourages idea sharing and cross‑functional projects.
• Recognition programs that celebrate achievements and milestones.
• A commitment to diversity, equity, and inclusion across all levels of the organization.

Compensation & Benefits

While the base salary for this role can reach up to $60,000 per year, the total compensation package includes:

• Competitive base pay aligned with industry standards.
• Performance‑based bonuses tied to call volume, lead qualification rates, and customer satisfaction scores.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and sick leave.
• Home‑office stipend to equip your workspace.
• Continuous learning budget for courses, certifications, and conferences.

How to Apply

Ready to bring your customer‑service expertise to Brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to Brighthush Today

Closing Note

At Brighthush, we’re not just building a company—we’re building a community of professionals who are passionate about turning potential into real value. If you’re driven, detail‑oriented, and eager to make a difference from the comfort of your own home, we want to hear from you. Join us and help shape the future of real‑estate investment, one conversation at a time.