Full‑Time Remote Customer Service Representative – Lead Qualification & CRM Specialist – Brighthush

About Brighthush

Brighthush is a forward‑thinking, technology‑driven organization that is redefining how businesses connect with their customers. With a focus on innovation, data‑centric strategies, and a commitment to delivering exceptional service, Brighthush has quickly become a leader in the customer experience industry. Our mission is simple: empower teams to build stronger relationships with prospects and clients through seamless communication, intelligent automation, and a culture that values curiosity, collaboration, and continuous improvement.

As a fully remote company, Brighthush offers the flexibility and freedom that modern professionals crave. We believe that great talent can thrive anywhere, and we provide the tools, resources, and support necessary for our team members to succeed from any location in the United States. Whether you’re a seasoned customer service veteran or a recent graduate eager to launch your career, Brighthush offers a dynamic environment where you can grow, learn, and make a real impact.

Role Overview

We are looking for a dedicated, energetic, and detail‑oriented Full‑Time Remote Customer Service Representative to join our Acquisition Team. In this role, you will be the first point of contact for potential clients, guiding them through the initial stages of the sales funnel, qualifying leads, and ensuring a smooth handoff to our sales representatives. Your work will directly influence the success of our marketing campaigns and the overall growth of Brighthush.

Key responsibilities include:

Key Responsibilities

• Lead Qualification: Receive inbound calls and emails from prospective clients, assess their needs, and determine their fit with Brighthush’s offerings.
• CRM Management: Accurately enter and update lead information in our CRM system, attach leads to the appropriate marketing campaigns, and ensure data integrity.
• Appointment Scheduling: Coordinate and schedule both virtual and in‑person meetings between prospects and our sales team, ensuring optimal use of time and resources.
• Information Handling: Manage confidential and sensitive information with the utmost discretion and professionalism.
• Task Coordination: Communicate appointment details and follow‑up tasks to Acquisition Managers, maintaining a clear and organized workflow.
• Customer Interaction: Return calls promptly, with a friendly, upbeat tone, and provide accurate information about Brighthush’s services and processes.
• Process Improvement: Identify bottlenecks in the lead qualification and scheduling process, and collaborate with cross‑functional teams to implement solutions.
• Performance Reporting: Track key metrics such as call volume, conversion rates, and scheduling efficiency, and report findings to the Acquisition Manager.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a customer service, call center, or administrative role.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, Zoho) and scheduling tools.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• High level of professionalism and discretion when handling confidential information.
• Self‑motivated, proactive, and comfortable working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet workspace.

Preferred Qualifications

• Experience in the real estate, marketing, or technology sectors.
• Knowledge of lead generation and qualification frameworks.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA).
• Previous experience with remote collaboration tools (Zoom, Teams, Slack).
• Multilingual abilities are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building rapport.
• Analytical Thinking: Ability to assess lead quality and identify trends.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Time Management: Efficiently prioritize tasks and meet deadlines.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Communicate effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Representative, you will have access to a wealth of learning resources, including:

• On‑boarding training modules covering product knowledge, CRM usage, and customer engagement best practices.
• Monthly webinars and workshops led by industry experts.
• Mentorship programs pairing you with senior team members.
• Clear career pathways to roles such as Sales Operations Specialist, Lead Generation Manager, or Customer Success Lead.
• Annual performance reviews with actionable feedback and development plans.

Work Environment & Culture

Brighthush’s culture is built on transparency, innovation, and mutual respect. We celebrate diversity and encourage every team member to bring their authentic self to work. Key cultural pillars include:

• Flexibility: Work from any U.S. location with a flexible schedule that supports work‑life balance.
• Collaboration: Regular virtual team huddles, brainstorming sessions, and cross‑departmental projects.
• Recognition: Monthly shout‑outs for outstanding performance and contributions.
• Wellness: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Innovation: Continuous improvement mindset with opportunities to propose and pilot new ideas.

Compensation, Perks, and Benefits

While the base salary for this role ranges up to $60,000 per year, Brighthush offers a comprehensive benefits package that includes:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, and holidays).
• Professional development stipend.
• Flexible work hours and remote work stipend.
• Employee referral program with generous rewards.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join the Brighthush team. We’re excited to learn how your skills and passion align with our mission to deliver unparalleled customer experiences.

Apply To This Job

Closing

At Brighthush, we’re not just building a company; we’re building a community of innovators who are passionate about transforming customer interactions. If you thrive in a fast‑paced, remote environment and are eager to contribute to a team that values growth, creativity, and excellence, we want to hear from you. Join us and help shape the future of customer service—one conversation at a time.