Senior Danish‑Speaking E‑Commerce Customer Advisor – Remote Global Tech Retail Support – 12‑Month Contract – brighthush

Welcome to brighthush – Where Innovation Meets Exceptional Customer Care

At brighthush, we’re not just a technology company; we’re a movement that redefines how people experience digital products. With a global footprint that spans continents and a reputation for cutting‑edge solutions, brighthush has become synonymous with quality, reliability, and forward‑thinking design. Our e‑commerce platform serves millions of customers worldwide, and we’re constantly pushing the boundaries to bring the next generation of tech experiences to life.

Now, we’re looking for a dedicated Danish‑speaking Customer Advisor to join our remote team. In this role, you’ll be the voice of brighthush for our Danish‑speaking community, ensuring that every interaction reflects our commitment to excellence, empathy, and innovation. If you thrive in a fast‑paced, globally connected environment and want to help shape the future of e‑commerce, this is the opportunity for you.

Why brighthush? The Brighthush Advantage

• People‑First Philosophy: We believe technology is only as good as the people who support it. That’s why we invest heavily in our teams, offering continuous learning, mentorship, and a culture that celebrates diversity, collaboration, and creativity.
• Remote‑First Flexibility: Work from anywhere in Portugal (or wherever you’re based) and stay connected through a suite of modern collaboration tools.
• Career Growth: Clear pathways to senior roles, cross‑functional projects, and a comprehensive learning platform keep you moving forward.
• Impact at Scale: Your work will touch millions of customers, driving real change in how people shop online.

Key Responsibilities – Your Day‑to‑Day Impact

As a Senior Danish‑Speaking Customer Advisor, you’ll be the frontline champion of customer satisfaction. Your responsibilities will include:

• Customer Support Excellence: Handle a high volume of inquiries via email, phone, and live chat, delivering timely, accurate, and brand‑aligned responses.
• Order Management: Resolve issues related to orders, deliveries, returns, and payments, collaborating with logistics partners and internal teams to ensure seamless solutions.
• Data Security & Compliance: Protect sensitive customer data in line with GDPR and brighthush’s internal security protocols, escalating concerns promptly.
• Multi‑Channel Communication: Maintain a professional tone across all channels, adapting style to fit the medium while staying consistent with brand guidelines.
• Collaboration & Escalation: Partner with carriers, fulfillment centers, and cross‑functional departments to resolve complex issues and drive process improvements.
• Process Improvement: Identify recurring pain points and propose actionable improvements to reduce friction and enhance the overall shopping experience.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support a global customer base and maintain high service levels.

Essential Qualifications – What We’re Looking For

• Danish Language Proficiency: C2 level in both written and spoken Danish, enabling clear and empathetic communication with customers.
• English Proficiency: C1 level in written and spoken English, ensuring effective collaboration with international teams.
• Attention to Detail: Strong focus on accuracy and consistency in all customer interactions and data handling.
• Independent Work Ethic: Ability to manage multiple tasks, prioritize effectively, and meet deadlines without constant supervision.
• Technical Aptitude: Comfortable using CRM systems, ticketing tools, and basic troubleshooting of web‑based order platforms.
• Shift Availability: Willingness to work rotating shifts, including nights, weekends, and public holidays, to support a 24/7 customer service operation.
• Legal Eligibility: EU passport or valid residence card for Portugal, or willingness to relocate to Portugal with relocation assistance.

Preferred Qualifications – Bonus Points

• Experience in e‑commerce customer support, preferably within a tech or retail environment.
• Knowledge of logistics and fulfillment processes, including shipping carriers and return management.
• Familiarity with GDPR and data protection best practices.
• Previous experience working remotely or in a distributed team.
• Additional language skills (e.g., Portuguese, English, or other European languages).

Skills & Competencies – The Brighthush Playbook

• Customer‑Centric Mindset: Passion for solving problems and turning challenges into opportunities for delight.
• Communication: Clear, concise, and empathetic communication across written and verbal channels.
• Problem‑Solving: Analytical thinking to diagnose issues quickly and propose effective solutions.
• Adaptability: Ability to thrive in a dynamic environment with evolving processes and priorities.
• Team Player: Collaborative attitude, ready to share insights and support colleagues across functions.
• Time Management: Efficiently juggle multiple tickets, deadlines, and stakeholder expectations.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Danish‑speaking Customer Advisor, you will:

• Gain exposure to global e‑commerce operations and learn from industry leaders.
• Participate in cross‑functional projects that influence product and service improvements.
• Access a comprehensive learning platform with courses on customer experience, data analytics, and product knowledge.
• Earn certifications in customer support best practices and technical tools.
• Be considered for internal promotions to senior support roles, product management, or operations leadership.

Work Environment & Culture at brighthush – Remote, Yet Connected

brighthush is built on a foundation of trust, transparency, and innovation. Our remote‑first culture means you can work from anywhere in Portugal while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Regular feedback loops and performance reviews that focus on growth.
• A culture of psychological safety where ideas are welcomed and experimentation is encouraged.
• Community events, hackathons, and volunteer opportunities that strengthen team bonds.

Compensation, Perks, and Benefits – A Competitive Package

While specific salary details are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote e‑commerce support roles.
• Performance‑based bonuses and incentive programs.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work hours and a generous paid time off policy.
• Relocation assistance for candidates moving to Portugal, covering housing, travel, and integration support.
• Access to a company‑wide learning budget and professional development resources.
• Employee stock purchase plan and equity options for long‑term stakeholders.

How to Apply – Join the brighthush Team

If you’re ready to bring your Danish language skills, customer‑service expertise, and passion for technology to a global leader, we want to hear from you. Submit your application through our career portal or click the link below to start the process.

Apply to brighthush Today

Why Join brighthush? The Brighthush Promise

At brighthush, you will be part of a mission to deliver unparalleled digital experiences to millions of customers worldwide. You will work alongside talented professionals who are passionate about technology, innovation, and customer satisfaction. With a supportive remote environment, continuous learning, and a clear path for career progression, brighthush offers the perfect blend of challenge and opportunity for the next generation of customer‑experience leaders.

Ready to take the next step? Apply now and help shape the future of e‑commerce with brighthush.