Full‑Time Remote Customer Support Representative – Email, Chat & SMS – Earn Up to $52K – Join brighthush

About brighthush

brighthush is a trailblazing logistics and e‑commerce platform that redefines how people move and shop in the digital age. With a mission to create frictionless experiences for customers, drivers, and retailers alike, we blend cutting‑edge technology with a people‑first culture. Our team is a vibrant mix of innovators, problem‑solvers, and customer‑obsessed professionals who thrive on collaboration, continuous learning, and a shared commitment to excellence.

Why brighthush?

At brighthush, we believe that great customer service is the heartbeat of any successful business. That’s why we’re looking for a dedicated Customer Support Representative who can help us maintain world‑class satisfaction scores while driving operational efficiencies. If you’re passionate about solving real‑world problems, enjoy working in a fast‑paced remote environment, and want to grow your career in a company that values your voice, you’ll love working with us.

Key Responsibilities

• Multi‑Channel Support: Provide timely, accurate assistance via email, live chat, and SMS to customers, drivers, and retailers.
• Issue Resolution: Analyze orders in real time, diagnose problems, and deliver optimal solutions that meet or exceed stakeholder expectations.
• Customer Satisfaction: Consistently achieve and surpass our customer satisfaction (CSAT) targets, turning every interaction into a positive experience.
• Process Improvement: Identify recurring pain points, propose actionable enhancements, and collaborate with cross‑functional teams to implement process changes.
• Data‑Driven Insights: Track key metrics, generate reports, and share insights with product and operations teams to inform product roadmaps and service improvements.
• Team Collaboration: Work closely with the Customer Success, Product, and Engineering squads to resolve complex issues and share best practices.
• Continuous Learning: Stay up‑to‑date with product updates, industry trends, and customer service best practices to maintain a high level of expertise.

Essential Qualifications

• Minimum of 2 years of experience in a customer support or help‑desk role, preferably in a SaaS or logistics environment.
• Proficiency with help‑desk software (e.g., Zendesk, Freshdesk, or similar) and CRM tools.
• Excellent written communication skills in English; additional language proficiency is a plus.
• Strong analytical mindset with the ability to troubleshoot complex issues and think critically under pressure.
• Self‑motivated, detail‑oriented, and comfortable working independently in a fully remote setting.
• Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements.
• Experience with data analysis tools (Excel, Google Sheets) and basic reporting.

Preferred Qualifications

• Experience in a high‑volume, fast‑moving customer support environment.
• Background in logistics, e‑commerce, or transportation technology.
• Knowledge of SMS and chat platform integrations.
• Familiarity with agile development practices and cross‑functional collaboration.
• Previous exposure to performance metrics such as CSAT, NPS, and first‑contact resolution.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Problem Solving: Ability to dissect complex issues, identify root causes, and propose effective solutions.
• Technical Aptitude: Comfortable navigating multiple software systems and troubleshooting technical glitches.
• Time Management: Prioritize tasks, manage multiple tickets simultaneously, and meet SLA targets.
• Collaboration: Work seamlessly with cross‑functional teams to drive continuous improvement.
• Adaptability: Thrive in a dynamic environment with evolving processes and product updates.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Support Representative, you’ll have the chance to:

• Progress into senior support roles, such as Lead Support Specialist or Customer Success Manager.
• Transition into product or operations roles by leveraging your deep understanding of customer pain points.
• Participate in internal training programs, including product deep dives, leadership workshops, and industry conferences.
• Earn certifications in customer service excellence, data analytics, or project management.
• Receive mentorship from senior leaders who are passionate about nurturing talent.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the U.S., as long as you have a reliable internet connection. We foster:

• Flexibility: Flexible hours that accommodate your personal commitments.
• Community: Regular virtual team meetings, social events, and a vibrant Slack community.
• Transparency: Open communication from leadership, with quarterly town halls and real‑time updates.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Well‑being: Access to mental health resources, wellness stipends, and a culture that values work‑life balance.

Compensation & Benefits

We offer a competitive base salary of up to $52,000 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• Health, dental, and vision insurance (fully or partially covered).
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holiday schedule.
• Professional development budget.
• Employee referral bonuses.
• Access to a digital wellness platform and mental health support.

How to Apply

If you’re ready to join a forward‑thinking team that values your expertise and empowers you to make a real impact, we’d love to hear from you. Click the button below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Join brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re not just building a logistics platform; we’re creating a culture where every customer interaction is an opportunity to innovate, learn, and grow. If you’re driven by curiosity, thrive on solving puzzles, and want to be part of a team that celebrates success together, this is the place for you. Apply now and help us shape the future of customer support.