Full‑Time Remote Customer Support Representative – Email, Chat, SMS & Order Resolution Specialist – Earn Up to $52K + Competitive Benefits

About brighthush

brighthush is a trailblazing logistics and technology company that is redefining the way people move goods across the United States. By combining cutting‑edge software with a network of trusted partners, we deliver fast, reliable, and affordable delivery solutions that empower businesses and consumers alike. Our mission is to make every shipment seamless, every experience delightful, and every customer interaction a moment of trust.

At brighthush, we believe that the heart of our success lies in the people who serve our customers. That’s why we’re looking for a dedicated, customer‑centric professional to join our Remote Customer Support team. If you thrive in a fast‑moving environment, love solving problems, and want to be part of a company that’s changing the logistics landscape, read on.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and brand loyalty.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation: Earn up to $52,000 per year, plus performance bonuses.
• Comprehensive Benefits: Health, dental, vision, 401(k) with company match, paid time off, and more.
• Growth Opportunities: Clear career pathways from support to operations, product, and leadership roles.
• Culture of Innovation: Collaborative, inclusive, and always learning.

Key Responsibilities

As a Remote Customer Support Representative at brighthush, you will be the frontline advocate for our customers, partners, and retailers. Your day‑to‑day tasks will include:

• Responding to inbound emails, live chat, and SMS inquiries with professionalism and empathy.
• Resolving order‑related issues in real time—tracking, delivery status, returns, and refunds.
• Analyzing customer data to identify patterns, root causes, and opportunities for improvement.
• Collaborating with cross‑functional teams (Operations, Logistics, Product, and Engineering) to implement solutions.
• Maintaining accurate, up‑to‑date records in our CRM and ticketing system.
• Measuring and reporting on key performance indicators such as response time, resolution rate, and CSAT scores.
• Participating in continuous training and knowledge‑sharing sessions to stay current on product updates and industry trends.
• Contributing to the development of knowledge base articles, FAQs, and best‑practice guides.
• Actively suggesting process improvements that reduce friction and enhance the customer journey.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer support experience, preferably in a fast‑paced, tech‑driven environment.
• Proficiency with email, chat, and SMS support platforms (e.g., Zendesk, Intercom, Freshdesk).
• Strong written communication skills with a keen eye for detail.
• Excellent problem‑solving abilities and a proactive mindset.
• Comfortable working with data—basic Excel skills and familiarity with reporting tools.
• Self‑motivated, organized, and able to manage multiple priorities simultaneously.
• Availability to work flexible hours, including evenings and weekends, as needed.

Preferred Qualifications

• Experience in logistics, e‑commerce, or retail customer service.
• Knowledge of order‑management systems and shipment tracking tools.
• Experience with remote work tools (Slack, Zoom, Teams).
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Previous exposure to data‑driven decision making and process improvement initiatives.

Core Skills & Competencies

• Customer‑First Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication: Clear, concise, and empathetic written communication.
• Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable solutions.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Collaboration: Works effectively with cross‑functional teams and shares knowledge openly.
• Adaptability: Thrives in a dynamic environment with evolving processes and priorities.
• Time Management: Prioritizes tasks efficiently to meet deadlines and performance metrics.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote Customer Support Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular skill‑building workshops covering advanced customer service techniques, data analytics, and product knowledge.
• Clear career pathways—transition into roles such as Customer Success Manager, Operations Analyst, Product Specialist, or even leadership positions.
• Cross‑departmental projects that expose you to new facets of the business.
• Annual performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Even though we’re a fully remote team, we maintain strong connections through:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly virtual coffee chats that encourage informal networking.
• Annual in‑person retreats (when safe) to build team cohesion.
• Open‑door policy—your voice matters, and we actively seek feedback.
• Commitment to diversity, equity, and inclusion—our team reflects the communities we serve.

Compensation & Perks

While the base salary ranges up to $52,000 per year, we also offer:

• Performance‑based bonuses tied to customer satisfaction and operational metrics.
• Health, dental, and vision insurance plans with a generous company match.
• 401(k) retirement plan with company contribution.
• Paid time off (PTO), sick leave, and holidays.
• Flexible work hours and the ability to work from any U.S. location.
• Home‑office stipend to help set up a productive workspace.
• Employee referral program with attractive rewards.
• Access to a digital learning platform for continuous skill development.

How to Apply

Ready to make a difference? Submit your application through our careers portal or click the link below. We’re hiring fast, so don’t wait—your next career adventure starts here.

Apply to brighthush Today

Join brighthush – Where Every Delivery Matters

At brighthush, we’re not just moving packages—we’re moving people’s lives forward. As a Remote Customer Support Representative, you’ll be the voice that turns a potential frustration into a memorable experience. If you’re driven, customer‑centric, and eager to grow in a dynamic, tech‑savvy environment, we want to hear from you. Apply now and help us shape the future of logistics.