Full‑Time Remote Tier 1 Customer Service Representative – Deliver Exceptional Support for Brighthush’s Innovative Floral Experience

About Brighthush

Brighthush is redefining the way people experience floral gifting and lifestyle moments. By blending cutting‑edge technology with a passion for beauty, we create a seamless platform that connects customers, florists, and partners across the United States. Our mission is simple: to bring joy, convenience, and sustainability to every bouquet, every event, and every everyday moment.

As a rapidly growing, customer‑centric company, Brighthush is committed to fostering an inclusive, collaborative, and growth‑oriented culture. We believe that our people are our greatest asset, and we invest heavily in their professional development, well‑being, and work‑life balance.

Why Join Brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and brand loyalty.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Competitive Compensation: Earn up to $20 per hour, with performance‑based incentives and bonuses.
• Growth Opportunities: Clear career paths from Tier 1 support to senior specialist, team lead, or operations manager.
• Learning & Development: Access to online courses, mentorship programs, and cross‑functional workshops.
• Inclusive Culture: A supportive environment that celebrates diversity, creativity, and continuous improvement.

Key Responsibilities

As a Tier 1 Customer Service Representative, you will be the first line of support for our customers and floral partners. Your role will involve:

• Providing friendly, efficient, and accurate support via phone, email, and live chat.
• Listening attentively to customer inquiries, diagnosing issues, and delivering helpful solutions.
• Escalating complex technical or operational problems to the engineering and product teams with clear, concise documentation.
• Ensuring an outstanding experience for every customer by going the extra mile to resolve concerns and follow up as needed.
• Identifying recurring trends or pain points and collaborating with cross‑functional teams to suggest process improvements.
• Maintaining accurate records of customer interactions in our CRM system, ensuring data integrity and compliance.
• Adhering to company policies, quality standards, and service level agreements (SLAs).
• Participating in ongoing training sessions, knowledge base updates, and quality assurance reviews.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of customer support experience, preferably in a remote or call‑center environment.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving abilities and a customer‑first mindset.
• Proficiency with CRM software (e.g., Zendesk, Freshdesk) and Microsoft Office Suite.
• Reliable high‑speed internet connection and a quiet workspace.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Experience in the floral, e‑commerce, or lifestyle industry is a plus.

Preferred Qualifications

• Experience with multi‑channel support (phone, email, chat, social media).
• Knowledge of basic troubleshooting for web and mobile applications.
• Previous exposure to data analysis or reporting tools.
• Fluency in additional languages (Spanish, French, etc.) is highly valued.
• Demonstrated ability to work cross‑functionally with engineering, product, and marketing teams.

Core Skills & Competencies

• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Aptitude: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Analytical Thinking: Ability to identify patterns, root causes, and propose actionable solutions.
• Adaptability: Thrives in a fast‑paced, evolving environment with changing priorities.
• Team Collaboration: Works effectively with colleagues across departments to achieve shared goals.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Tier 1 support agent, you will have the opportunity to:

• Progress to a Senior Tier 1 or Tier 2 support role, handling more complex issues and mentoring new hires.
• Transition into a Product Support Specialist, working closely with engineering to shape feature releases.
• Move into a Customer Success Manager role, focusing on long‑term partner relationships and retention strategies.
• Explore operations or project management positions, leveraging your deep understanding of customer workflows.
• Participate in leadership development programs, earning certifications and executive coaching.

We provide access to a curated library of online courses, industry conferences, and internal knowledge‑sharing sessions to keep your skills sharp and your career trajectory upward.

Work Environment & Culture

Brighthush’s culture is built on the principles of transparency, collaboration, and continuous improvement. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly “Brighthush Connect” sessions that bring together cross‑functional teams for brainstorming and knowledge exchange.
• Quarterly virtual retreats featuring team‑building activities, wellness workshops, and guest speakers.
• Open‑door communication channels, encouraging feedback and rapid iteration.
• Inclusive policies that support work‑life balance, mental health, and personal growth.

Compensation, Perks, and Benefits

• Hourly Rate: Up to $20 per hour, commensurate with experience and performance.
• Performance Bonuses: Quarterly incentives tied to customer satisfaction scores and SLA adherence.
• Health & Wellness: Comprehensive health, dental, and vision plans (for eligible employees).
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Technology Stipend: Monthly allowance for home‑office equipment and high‑speed internet.
• Employee Recognition: Monthly awards for outstanding service, innovation, and teamwork.
• Community Impact: Opportunities to volunteer and contribute to sustainability initiatives.

How to Apply

If you are passionate about delivering world‑class customer experiences, thrive in a remote setting, and want to be part of a company that is reshaping the floral industry, we want to hear from you!

Click the link below to submit your application and join the Brighthush family. We’re hiring immediately and can’t wait to explore how your skills and enthusiasm will help us grow.