German-Speaking Customer Support Specialist – Remote in Greece, Delivering Exceptional Service for brighthush

About brighthush and the Streaming Revolution

brighthush is a global leader in digital entertainment, redefining how audiences discover, enjoy, and share stories. With a portfolio that spans blockbuster originals, award‑winning documentaries, and a vast library of licensed content, brighthush has become synonymous with quality, innovation, and customer delight. Our mission is simple: to bring people together through unforgettable experiences, no matter where they are in the world.

As we expand our footprint in Europe, we’re looking for passionate, customer‑centric professionals who can help us maintain the highest standards of service for our German‑speaking audience. If you thrive in a fast‑paced, tech‑driven environment and love the idea of working from the comfort of your own home in Greece, this role is tailor‑made for you.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in Greece—no commute, no office walls, just a reliable internet connection.
• Competitive Compensation: 14 monthly salaries, performance bonuses, and a comprehensive benefits package.
• Career Growth: Clear pathways to senior support roles, quality analysis, and training leadership.
• Global Impact: Serve millions of viewers worldwide and shape the future of streaming.
• Inclusive Culture: A diverse, collaborative team that values curiosity, resilience, and continuous learning.

Key Responsibilities

As a German‑speaking Customer Support Specialist, you will be the first line of communication between brighthush and our valued German customers. Your daily tasks will include:

• Providing top‑tier support via phone, email, and chat for a wide range of inquiries—payment issues, account access, technical glitches, and content requests.
• Diagnosing problems quickly, applying the correct troubleshooting steps, and escalating complex cases to specialized teams.
• Maintaining accurate, up‑to‑date records in our CRM system, ensuring compliance with data privacy regulations.
• Measuring and exceeding key performance indicators such as first‑contact resolution, customer satisfaction scores, and average handling time.
• Contributing to continuous improvement initiatives by sharing insights, drafting knowledge‑base articles, and participating in training sessions.
• Representing brighthush with professionalism, empathy, and a genuine passion for customer delight.

Essential Qualifications

• Native‑level proficiency in German (written and spoken) and fluency in English (minimum B2).
• Valid European passport—required for remote work authorization.
• Strong computer literacy: comfortable navigating multiple applications, troubleshooting software, and managing data entry.
• Excellent multitasking skills—capable of handling several support tickets simultaneously while maintaining high quality.
• Outstanding communication skills: clear, concise, and courteous in all interactions.
• Proactive problem‑solving mindset—eager to investigate root causes and propose effective solutions.
• Empathy and patience—able to listen actively and respond to customers’ concerns with genuine care.

Preferred Qualifications

• Prior experience in customer support, technical assistance, or a related field.
• Knowledge of streaming technology, subscription billing, or digital media platforms.
• Experience with CRM systems (e.g., Zendesk, Salesforce) and ticketing workflows.
• Familiarity with Greek culture and language—an asset for local engagement and team collaboration.
• Previous remote work experience—demonstrated ability to stay self‑motivated and productive outside a traditional office.

Skills & Competencies for Success

• Customer‑First Mindset: Always prioritize the customer’s experience and satisfaction.
• Technical Aptitude: Comfortable troubleshooting software, hardware, and network issues.
• Analytical Thinking: Ability to dissect problems, identify patterns, and recommend actionable solutions.
• Time Management: Efficiently balance multiple priorities while meeting deadlines.
• Collaboration: Work seamlessly with cross‑functional teams—engineering, billing, content, and quality assurance.
• Adaptability: Thrive in a dynamic environment where processes and priorities evolve rapidly.
• Continuous Learning: Seek out new knowledge, stay updated on industry trends, and apply insights to improve service.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career trajectories. As a Customer Support Specialist, you’ll have access to:

• Structured training programs covering product knowledge, customer service excellence, and technical troubleshooting.
• Mentorship from senior support leaders who share best practices and career advice.
• Internal mobility into roles such as Quality Analyst, Senior Support Agent, or Training Coordinator.
• Opportunities to contribute to process improvements, knowledge‑base development, and product feedback loops.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

brighthush fosters a culture that blends innovation with inclusivity. Our remote teams enjoy:

• Flexible working hours that respect personal and cultural commitments.
• Regular virtual team gatherings, hackathons, and social events to build camaraderie.
• A commitment to mental well‑being—access to counseling services, wellness programs, and mindfulness resources.
• Encouragement to bring your authentic self to work—diversity, equity, and inclusion are core values.
• Transparent communication from leadership, ensuring every team member feels heard and valued.

Compensation, Perks, and Benefits

• Base Salary: 14 monthly payments, reflecting a competitive market rate for remote customer support in Greece.
• Performance Bonuses: Earn additional rewards based on individual and team metrics.
• Health & Wellness: Private health insurance covering medical, dental, and vision care.
• Relocation Support: For those moving to Greece—flight, airport pickup, and temporary accommodation assistance.
• Real Estate Assistance: Dedicated agent to help you find a comfortable home in your preferred area.
• Financial Setup: Guidance on opening a Greek bank account, tax documentation, and compliance.
• Professional Development: Access to online courses, certifications, and conference sponsorships.
• Work‑From‑Home Essentials: Stipend for high‑speed internet, ergonomic equipment, and office supplies.

How to Apply

Ready to bring your passion for customer service to brighthush? Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. Our recruitment team is eager to connect and guide you through the next steps.

Send your application to [email protected] or click the link below to apply directly.

Apply to brighthush Today

Join brighthush and Shape the Future of Streaming

At brighthush, every interaction matters. By joining our remote customer support team, you’ll become an integral part of a global community that values curiosity, resilience, and a relentless pursuit of excellence. If you’re ready to elevate your career, make a real impact, and enjoy the freedom of remote work in beautiful Greece, we can’t wait to meet you.