Bilingual Weekend Customer Service Specialist – 32‑Hour Remote Shift – French & English – Full‑Time – Brighthush
About Brighthush
Brighthush is a forward‑thinking outsourcing partner that empowers businesses worldwide to accelerate growth and reduce operational costs. By delivering near‑native speaking agents, we help our clients connect with customers in a way that feels authentic, professional, and engaging. Our remote workforce model is designed to unlock talent across borders, and we are proud to offer competitive, above‑average salaries to skilled professionals in Lebanon and beyond.
Why Brighthush?
- Global Impact – Your work will directly influence the success of international brands.
- Remote Flexibility – Work from the comfort of your home while maintaining a structured, supportive schedule.
- Career Growth – Structured training programs, mentorship, and clear advancement pathways.
- Inclusive Culture – A collaborative environment that values diversity, creativity, and continuous learning.
- Competitive Compensation – A flat weekly rate of $700, with no commission pressure.
Position Overview
We are seeking a highly motivated, bilingual Customer Service Specialist to join our team for weekend shifts. The role is fully remote, requiring a stable internet connection and a quiet workspace. You will be responsible for outbound prospecting, lead qualification, email marketing, and supporting sales initiatives—all while maintaining exceptional customer service standards.
Key Responsibilities
- Execute outbound cold calls to generate new business opportunities.
- Research, track, and maintain a dynamic lead database using CRM tools.
- Qualify prospects through structured conversations and data collection.
- Craft and send targeted email campaigns to key clients and prospects.
- Conduct customer and market surveys to gather actionable insights.
- Collaborate with the sales team to prepare proposals and presentations.
- Provide timely, accurate reporting to management on activity and results.
- Develop deep knowledge of Brighthush’s product suite to facilitate the sales process.
Essential Qualifications
- Language Proficiency – French (C1 level, near‑native accent a major plus); English (B2 level or higher).
- Proven experience in customer service or outbound sales.
- Strong phone etiquette, active listening, and persuasive communication skills.
- Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
- Proficiency with Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and Outlook.
- Reliable laptop or desktop with a fast, stable internet connection and a quiet workspace.
Preferred Qualifications
- Experience working with Western companies or in a multicultural setting.
- Familiarity with CRM platforms such as Salesforce, HubSpot, or Zoho.
- Previous experience in lead generation, email marketing, or market research.
- Knowledge of the tech or SaaS industry.
Skills & Competencies
- Exceptional verbal and written communication in both French and English.
- Analytical mindset with the ability to interpret data and translate insights into action.
- High level of self‑discipline and accountability in a remote work setting.
- Adaptability to evolving processes, tools, and client needs.
- Team player who thrives in a collaborative, results‑driven culture.
Career Growth & Learning Opportunities
At Brighthush, we believe in nurturing talent. As a Customer Service Specialist, you will have access to:
- Structured onboarding and continuous training modules covering product knowledge, sales techniques, and customer engagement best practices.
- Mentorship from senior sales and customer success leaders.
- Clear progression pathways to roles such as Sales Development Representative, Account Manager, or Customer Success Lead.
- Opportunities to participate in cross‑functional projects, enhancing your skill set and visibility within the organization.
Work Environment & Culture
Brighthush’s remote-first culture is built on trust, transparency, and empowerment. We provide:
- Flexible scheduling within the weekend shift window (7 am–11 pm EST).
- Regular virtual team meetings, knowledge‑sharing sessions, and social events.
- A supportive manager who offers constructive feedback and career guidance.
- Access to a digital resource library, including industry reports, sales playbooks, and communication templates.
Compensation & Benefits
We offer a competitive flat rate of $700 per week (no commission structure). In addition, you will receive:
- Health and wellness stipend to support your home office setup.
- Professional development budget for courses, certifications, and conferences.
- Paid time off and flexible holidays aligned with your personal and cultural needs.
- Regular performance reviews with potential for salary adjustments based on results.
Application Process
To stand out, please follow these steps carefully:
- Create a 2‑minute audio recording in both French and English. Highlight your relevant work experience and explain why you are passionate about this role. Ensure the audio is clear, at a normal volume, and free of background noise.
- Attach your updated CV (resume) to the email.
- Send both the audio file and CV to [email protected].
- Include a brief subject line: “Bilingual Weekend Customer Service Specialist – [Your Name]”.
We will review your application promptly and contact you for the next steps if you meet our criteria.
Ready to Join Brighthush?
If you are a proactive, bilingual professional who thrives in a dynamic, remote environment, we want to hear from you. Bring your passion for customer engagement, your knack for lead generation, and your commitment to excellence to Brighthush, and together we’ll help businesses worldwide grow faster and smarter.
Apply now and become part of a team that values innovation, collaboration, and continuous growth.
Apply for this job