German‑Speaking Customer Support Advisor – Remote Portugal, Full‑Time, 24/7 – Join brighthush

About brighthush

brighthush is a global leader in customer experience solutions, delivering world‑class support for the transportation and logistics sector. With a presence in more than 30 countries, we empower drivers, fleet operators, and end‑customers with instant, reliable assistance that keeps roads safe and operations running smoothly. Our mission is simple: to turn every customer interaction into a moment of trust, empathy, and efficiency.

At brighthush, we believe that exceptional service starts with exceptional people. That’s why we invest heavily in our teams, offering continuous learning, career progression, and a culture that celebrates diversity, innovation, and collaboration—no matter where you’re located.

Why This Role Matters

As a German‑speaking Customer Support Advisor, you will be the first line of help for drivers facing roadside emergencies across Portugal and beyond. Your calm, clear communication will not only resolve technical issues but also provide reassurance during stressful moments. This role is critical to maintaining the safety and reliability of our partner fleets, and it offers a unique opportunity to make a tangible difference every day.

Key Responsibilities

• Inbound Call Management: Receive and triage calls from drivers in distress, ensuring each call is handled with empathy and urgency.
• Emergency Coordination: Liaise with on‑site support teams, dispatch units, and third‑party service providers to orchestrate rapid response.
• Information Dissemination: Provide clear, step‑by‑step guidance on troubleshooting, safety procedures, and next‑step actions.
• Documentation: Log all interactions accurately in our CRM system, capturing key details for follow‑up and quality analysis.
• Shift Flexibility: Work rotating 40‑hour weeks, covering 24/7 coverage with two days off, and be available for normal day shifts as needed.
• Continuous Improvement: Participate in regular debriefs and feedback loops to refine support scripts, knowledge bases, and escalation protocols.

Essential Qualifications

• Native German speaker with C1 proficiency in written and spoken German.
• Proficient in English (B2 level or higher) to communicate with international stakeholders.
• Strong composure under pressure, with a proven ability to remain calm and solution‑oriented during high‑stakes situations.
• Excellent verbal communication skills, coupled with active listening and empathy.
• Reliable internet connection and a quiet workspace suitable for 24/7 remote work.
• Availability to work rotating shifts, including nights, weekends, and holidays.

Preferred Qualifications

• Prior experience in customer support, call center, or emergency response environments.
• Knowledge of the transportation or logistics industry, especially roadside assistance.
• Familiarity with CRM platforms (e.g., Zendesk, Salesforce) and basic troubleshooting tools.
• Experience with remote collaboration tools such as Teams, Slack, or Zoom.
• Multilingual abilities beyond German and English.

Core Skills & Competencies

• Communication: Clear articulation, active listening, and the ability to convey complex information simply.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and recommend effective solutions.
• Empathy & Patience: Understanding the emotional state of callers and responding with genuine care.
• Time Management: Prioritizing tasks in a fast‑paced environment while maintaining accuracy.
• Team Collaboration: Working seamlessly with cross‑functional teams—dispatch, technical support, and management.
• Adaptability: Adjusting to new processes, tools, and shifting priorities with ease.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Support Advisor, you will:

• Gain in‑depth knowledge of the transportation ecosystem and roadside assistance operations.
• Access a structured learning path that includes technical training, soft‑skill workshops, and leadership modules.
• Participate in mentorship programs pairing you with senior advisors and managers.
• Earn certifications in customer experience, crisis management, and industry‑specific tools.
• Progress into specialized tracks such as Escalation Management, Quality Assurance, or Operations Leadership.

Work Environment & Culture at brighthush

Our remote‑first approach means you can work from anywhere in Portugal, with full relocation support if you’re moving from abroad. We foster a culture of:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Flexibility: Work‑life balance that respects personal commitments while meeting operational needs.
• Collaboration: Regular virtual town halls, team huddles, and cross‑departmental projects.
• Recognition: Monthly awards, spot bonuses, and public shout‑outs for outstanding performance.
• Well‑being: Access to mental health resources, wellness programs, and ergonomic support.

Compensation, Perks & Benefits

While specific salary figures are confidential, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to quality metrics and customer satisfaction scores.
• Meal allowance of €7.23 per day to cover lunch expenses.
• Monthly transport stipend of €20 to offset commuting costs.
• Comprehensive health insurance covering medical, dental, and vision care.
• Paid training and professional development courses, both internal and external.
• Full relocation package for international hires: flight reimbursement, temporary accommodation, and a relocation stipend.
• Flexible work schedule with rotating shifts and the possibility of day‑shift work.

How to Apply

Ready to join a dynamic team that values your expertise and offers a platform for growth? Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

We’re Excited to Meet You!

At brighthush, we’re building a future where every driver feels supported, every customer is heard, and every team member thrives. If you’re a native German speaker with a passion for helping others, a calm demeanor under pressure, and a desire to grow within a global organization, we want to hear from you. Join us and make a real impact—one call at a time.