Head of Customer Success
About Validyn Validyn turns the product data companies already have into submission-ready packaging compliance reports while providing the data & insights to support meaningful packaging transformation. Our AI-enabled, fully auditable platform handles the hard part of EPR: messy product, packaging and sales data, mapped to fast-changing rules across US states and Canadian provinces. We work with food, consumer goods, beauty and industrial companies, from global distributors to growing brands. We are a small, fast-moving team, and this is a founding role on the commercial and customer side. The role As Head of Customer Success, you will own our customers from first conversation to every reporting cycle after. You will help win new business, run customer onboarding and Validyn data pipeline runs, manage accounts, and bring what you learn back into the product. You will report directly to our co-founder and work closely with our engineering team. This role is built to grow: within 12–18 months, we expect you to be leading our sales and customer functions as the team scales. What you'll do Business development and sales Build pipeline through outreach, your network, conferences and industry events. Lead discovery calls and product demos, and scope customer needs across EPR programs. Draft proposals and RFP responses, and support the co-founder through to close. Represent Validyn at conferences and industry working groups. Pipeline runs and account management Onboard new customers: review their product, packaging and sales data, and identify gaps. Run and quality-check Validyn data pipeline runs, and work through methodology decisions with customers. Explain results clearly, from material-level weights to program fees and submission-ready reports. Own each customer relationship through every reporting cycle, and spot opportunities to expand scope. Cover our European accounts remotely as we grow there. Product input Turn recurring customer questions and friction into clear, prioritized product feedback. Help shape how the platform presents results back to customers. Keep the team current on regulatory changes that affect customers.
Requirements
You have: 2+ years in EPR, packaging sustainability or regulatory compliance, at a consultancy or in-house. Hands-on experience with packaging data: material breakdowns, weights, SKU-level reporting. Strong analytical skills and comfort with large, messy datasets in Excel or similar tools. No coding required. Experience managing client relationships, and some exposure to business development, proposals or account growth. Clear, confident communication with everyone from compliance analysts to senior executives. The drive to build something: you want ownership, not a defined lane. Bonus points for: Experience preparing submissions for PROs such as Circular Action Alliance, or Canadian stewardship programs. Knowledge of EU EPR or the Packaging and Packaging Waste Regulation (PPWR). An existing network among CPG, retail or packaging compliance teams. Experience at an early-stage company. What we offer Base salary: $100,000–$120,000, depending on experience. Equity: meaningful founding equity, with early-exercise flexibility. Growth: a clear path to leading Validyn's sales and customer functions. Location: remote, US-based. Travel: conference travel, typically a few days a month. Occasional co-location as a team. Impact: help companies meet some of the most significant new environmental regulations and drive meaningful packaging transformation