Healthcare Customer Service Representative – Remote, Senior Care Focus, Full‑Time, Brighthush

About Brighthush

Brighthush is a global leader in delivering high‑value customer experiences for the healthcare and technology sectors. With a mission to create compassionate, seamless interactions for patients and clients alike, we partner with some of the most respected brands worldwide. Our culture is built on passion, care, and excellence, and we are especially proud of the impact we make on senior citizens and their families.

Why Brighthush?

At Brighthush, we believe that every call is an opportunity to make a difference. Our remote teams are empowered to work from anywhere, supported by cutting‑edge technology, continuous learning, and a collaborative environment that values diversity, inclusion, and personal growth. If you are looking for a role where empathy meets technology, where your voice can change a day for a senior citizen, and where your career can flourish, Brighthush is the place for you.

Position Overview

We are seeking dedicated, empathetic, and detail‑oriented Healthcare Customer Service Representatives to join our work‑from‑home team. In this role, you will handle inbound customer service inquiries, assist callers with healthcare‑related questions, navigate medical terminology, and maintain a high level of patient and customer care. This is a full‑time, first‑shift position (7 AM – 7 PM) with flexible scheduling that includes evenings, weekends, and occasional overtime based on operational needs.

Key Responsibilities

• Deliver Exceptional Service: Provide courteous, accurate, and timely assistance to callers via phone, email, or chat, ensuring every interaction reflects Brighthush’s commitment to excellence.
• Senior‑Citizen Focus: Specialize in supporting senior citizens, understanding their unique needs, and offering clear, compassionate guidance.
• Database Navigation: Use multiple databases and CRM tools to retrieve, update, and document caller information with precision.
• Active Listening: Carefully listen to customer concerns, ask clarifying questions, and provide accurate information or direct them to the appropriate resources.
• Confidentiality & Compliance: Maintain strict confidentiality of all personal health information (PHI) and adhere to HIPAA and other privacy regulations.
• Team Collaboration: Participate in daily huddles, training sessions, and performance reviews to continuously improve service quality.
• Weekend Availability: Be available to work on weekends as required to meet service level agreements.

Essential Qualifications

• High school diploma or equivalent; additional coursework in health sciences or customer service is a plus.
• Entry‑level experience in a call center or customer support role (0+ years).
• Strong typing skills (minimum 35 WPM) and computer literacy.
• Excellent verbal and written communication skills in English.
• Empathy, patience, and a genuine desire to help others.
• Ability to handle multiple tasks simultaneously while maintaining accuracy.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience working with healthcare or senior‑care clients.
• Knowledge of medical terminology and basic health insurance concepts.
• Previous exposure to HIPAA compliance or other privacy regulations.
• Multilingual abilities (Spanish, French, or other languages) are highly valued.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.

Skills & Competencies

• Customer‑Centric Mindset: Always put the caller’s needs first.
• Problem‑Solving: Quickly identify issues and propose effective solutions.
• Attention to Detail: Ensure data accuracy and compliance with all policies.
• Time Management: Prioritize tasks and meet performance metrics.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Player: Collaborate with colleagues across departments.

Career Growth & Learning Opportunities

At Brighthush, we invest in your professional development. You will have access to:

• Comprehensive onboarding and continuous training modules covering healthcare fundamentals, customer service best practices, and compliance.
• Mentorship programs pairing you with experienced senior representatives.
• Career pathways to advanced roles such as Team Lead, Quality Assurance Analyst, or Healthcare Operations Specialist.
• Regular skill‑building workshops, webinars, and certifications in healthcare customer service.
• Annual performance reviews with clear metrics for advancement and salary increases.

Work Environment & Culture

Brighthush fosters a supportive, inclusive, and flexible work environment. Our remote teams enjoy:

• Full flexibility to work from any location with a stable internet connection.
• Regular virtual team building events, wellness challenges, and community outreach initiatives.
• A culture that celebrates diversity, encourages open communication, and values work‑life balance.
• Access to a digital collaboration platform that keeps everyone connected and informed.

Compensation & Benefits

We offer a competitive salary range of $29,000 – $30,000 per year, commensurate with experience and performance. In addition to base pay, Brighthush provides:

• Health, dental, and vision insurance options.
• Short‑term and long‑term disability coverage.
• Life and AD&D insurance.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, sick leave, and personal days.
• Employee assistance program and mental health resources.
• Annual stipend for home office equipment and internet upgrades.

Equal Opportunity & Inclusion

Brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, abilities, and identities. If you require a reasonable accommodation during the application or interview process, please contact [email protected].

How to Apply

Ready to make a difference? Click the link below to submit your application and join the Brighthush family. We review applications on a rolling basis and will contact qualified candidates promptly.

Apply to Brighthush Today

Application Deadline

This posting will remain open for 30 days. We encourage you to apply early to secure your spot in our remote team.

Legal Notice

Brighthush complies with all applicable employment laws. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Violations may result in criminal penalties and civil liability.