High‑Energy Customer Experience Intern – Year‑Round, Green Bay, WI – Accelerate Your Business Career with brighthush

About brighthush and the Customer Experience Team

brighthush is a global leader in the food and beverage industry, renowned for its commitment to quality, innovation, and customer satisfaction. With a presence in more than 30 countries, brighthush delivers a diverse portfolio of dairy, snack, and beverage products that delight consumers worldwide. Our culture is built on collaboration, continuous improvement, and a passion for creating memorable experiences for every customer.

As part of the Customer Experience (CX) function, you will be at the heart of our customer‑centric strategy. The CX team works closely with Sales, Marketing, Operations, and Product Development to ensure that every touchpoint—whether a phone call, email, or in‑person interaction—delivers value and builds lasting loyalty. This internship offers a unique opportunity to immerse yourself in the full spectrum of customer engagement, from frontline support to data‑driven insights.

Why This Internship Is a Game‑Changer for Your Career

Whether you’re a sophomore, junior, or senior, this role is designed to give you hands‑on experience that translates directly into a career in business, analytics, or customer success. You’ll:

• Collaborate with seasoned Customer Experience Analysts on real projects that impact millions of customers.
• Own key customer accounts, managing communication and problem resolution.
• Analyze reports and statistics to uncover trends, recommend improvements, and influence strategy.
• Participate in cross‑functional meetings, gaining exposure to Sales, Operations, and Product teams.
• Build a professional network across the organization, positioning yourself for future roles.

Key Responsibilities

• Customer Interaction: Serve as the first line of contact for customer inquiries via email and phone, ensuring timely, accurate, and courteous responses.
• Account Management: Take ownership of assigned customer accounts, tracking issues, follow‑ups, and resolutions.
• Data Analysis: Work with Excel and other BI tools to compile, clean, and analyze customer data, producing actionable insights.
• Project Collaboration: Partner with CX Analysts on projects such as customer satisfaction surveys, churn analysis, and service improvement initiatives.
• Team Engagement: Attend weekly CX team meetings, contribute ideas, and provide updates on project progress.
• Process Improvement: Identify bottlenecks in customer workflows and propose solutions that enhance efficiency and satisfaction.

Essential Qualifications

• Currently pursuing a Bachelor’s degree in Business, Finance, Marketing, or a related field.
• At least 3 semesters remaining in school at the time of internship start (May 2028 graduates or later).
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data visualization).
• Strong verbal and written communication skills—capable of drafting clear, professional emails and speaking confidently on the phone.
• Excellent time‑management and organizational abilities; able to juggle multiple tasks in a fast‑paced environment.
• Detail‑oriented mindset with a commitment to accuracy and quality.
• Self‑motivated, proactive, and eager to take on new challenges.
• Valid driver’s license and reliable vehicle if the role requires travel (state minimum insurance required).

Preferred Qualifications

• Experience with customer relationship management (CRM) systems such as Salesforce or HubSpot.
• Basic knowledge of data visualization tools (Tableau, Power BI).
• Previous internship or part‑time role in customer service, sales support, or business analytics.
• Fluency in a second language (Spanish, French, or German) is a plus.

Skills & Competencies for Success

• Analytical Thinking: Ability to interpret data, identify patterns, and translate findings into actionable recommendations.
• Customer‑First Mindset: Passion for understanding customer needs and delivering exceptional service.
• Collaboration: Comfortable working cross‑functionally, building relationships with stakeholders at all levels.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Problem‑Solving: Approach challenges methodically, propose solutions, and follow through to resolution.
• Communication: Articulate ideas clearly in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As an intern, you will:

• Receive mentorship from senior CX Analysts who will guide your professional development.
• Participate in a structured learning program that includes workshops on data analytics, customer journey mapping, and project management.
• Attend internal networking events, “Lunch & Learn” sessions, and industry conferences.
• Gain exposure to global business units, giving you a holistic view of how customer experience drives business success worldwide.
• Earn a certificate of completion that you can showcase on your résumé and LinkedIn profile.

Work Environment & Culture at brighthush

Our Green Bay Home Office is a modern, collaborative space designed to foster creativity and teamwork. The hybrid schedule—three days onsite, two days remote—offers flexibility while ensuring you’re fully integrated into the team. You’ll enjoy:

• Open‑plan workspaces with ergonomic furniture and state‑of‑the‑art technology.
• Onsite coffee, healthy snacks, and a vibrant break area.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Regular team socials, volunteer days, and wellness initiatives.
• Transparent communication from leadership, with regular town‑hall meetings.

Compensation, Perks, and Benefits

• Paid Internship: $18.75 per hour, with a minimum of 20 hours during the academic year and 40 hours during summer/winter breaks.
• Health, dental, and vision insurance options (available after the first 30 days).
• 401(k) plan with company match and Employee Stock Ownership Plan (ESOP) participation.
• Employee Assistance Program (EAP) offering up to eight free counseling sessions.
• Relocation assistance for eligible interns relocating to Green Bay.
• Rewards program for referring qualified candidates.
• Discounts on brighthush products and partner services.
• Volunteer opportunities to give back to the community.

How to Apply

Ready to launch your career in customer experience? Submit your résumé and a brief cover letter highlighting why you’re excited about this role and how your background aligns with brighthush’s mission. We review applications daily—apply now to secure your spot in this year‑round internship.

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Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws.

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