Seasoned Customer Service Insurance Specialist – Championing Small Business Growth, Policy Support, and Remote Call Center Excellence – Expert in Commercial Insurance Solutions at brighthush

Welcome to brighthush: Empowering Small Business Dreams

At brighthush, we are more than an insurance provider – we are a catalyst for the entrepreneurial spirit that fuels America’s economy. Our mission is simple yet profound: to give small‑business owners the confidence that their most valuable assets are protected, so they can focus on growth, innovation, and community impact. With a portfolio that spans property, liability, workers’ compensation, and specialty coverages, we partner with independent agents and entrepreneurs across the nation to deliver tailored, forward‑thinking solutions.

Our Small Commercial Service Plus (SCSP) team is the beating heart of this mission. Operating in a fast‑paced, fully remote call‑center environment, we combine cutting‑edge technology, data‑driven insights, and a customer‑first philosophy to provide world‑class support to both agents and policyholders. If you thrive in a dynamic setting, love problem‑solving, and want to make a tangible difference for the small‑business community, brighthush is the place for you.

Role Overview: Customer Service Insurance Specialist

As a Customer Service Insurance Specialist at brighthush, you will be the trusted partner for agents and policyholders alike. Your day‑to‑day responsibilities will blend inbound communication, meticulous data stewardship, and cross‑functional collaboration to ensure every inquiry is resolved with accuracy, empathy, and efficiency. This role is ideal for individuals who excel in a remote setting, enjoy continuous learning, and are passionate about supporting the small‑business ecosystem.

Key Responsibilities

• Inbound Support: Handle a high volume of calls, emails, and chat inquiries from agents and customers, delivering timely, accurate information on policy details, billing, and account status.
• Transaction Processing: Process payments, issue policy documents, and assemble files for underwriting or billing as needed, ensuring all actions are logged in the appropriate systems.
• Data Management: Maintain and update complex records across multiple computer systems and applications, ensuring data integrity and compliance with company standards.
• Performance Metrics: Adhere to key performance indicators such as average handle time, after‑call work completion, schedule adherence, and offline work volume.
• Cross‑Functional Collaboration: Work closely with underwriting, billing, and other internal departments to resolve customer requests and streamline processes.
• Continuous Improvement: Participate in daily team huddles, training sessions, and continuous improvement initiatives to elevate service quality.
• Policy Lifecycle Support: Support the transition of new policies and renewals, ensuring all documentation is accurate, complete, and compliant with regulatory requirements.
• Problem Solving: Follow detailed procedures and policies, applying strong analytical skills to both routine and non‑routine tasks.

Essential Qualifications

• High School Diploma or equivalent; additional coursework in business, communications, or insurance is a plus.
• Minimum of 1–2 years of customer service or administrative experience, preferably in a call‑center or insurance environment.
• Proficiency with computers and common office software (Microsoft Office Suite, email, and database applications).
• Excellent verbal and written communication skills, with the ability to multitask in a structured, team‑oriented environment.
• Intermediate skills in creating, editing, and managing documents, spreadsheets, and email communications.
• Strong understanding of insurance terminology and the ability to apply company policies and procedures.
• Capacity to work independently and collaboratively, exchanging routine and non‑routine information effectively.
• Ability to meet and exceed performance metrics while maintaining high quality of service.
• Dedicated home office setup: a quiet, professional space with a desk, safe, and high‑speed wired internet (cable, fiber, or DSL).

Preferred Qualifications

• Experience in the insurance industry, particularly with small‑business policies.
• Knowledge of billing systems and payment processing.
• Previous exposure to call‑center metrics and performance dashboards.
• Certification or coursework in customer service, insurance, or related fields.

Core Skills & Competencies

• Customer‑first mindset with a passion for problem solving.
• Strong analytical and organizational abilities.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Attention to detail and commitment to data accuracy.
• Time‑management skills to meet daily schedule and performance targets.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Insurance Specialist, you will have clear pathways to advance into roles that align with your strengths and aspirations:

• Senior Service Representative: Handle more complex cases and mentor new hires.
• Team Lead: Oversee a group of agents, drive performance, and shape service strategies.
• Specialist Roles: Transition into underwriting, billing, or product development, leveraging your deep knowledge of small‑business insurance.
• Leadership Tracks: Prepare for managerial positions across the organization.

We invest in continuous learning through on‑the‑job training, e‑learning modules, and access to industry conferences. Your growth is our priority, and we provide a structured career ladder that rewards initiative, expertise, and leadership.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and empowerment. We celebrate diverse perspectives and encourage every team member to bring their authentic self to work. Our remote‑first approach means you can thrive from the comfort of your home office while staying connected through collaborative tools and regular virtual check‑ins.

• Flexible work hours within the 8:00 a.m. – 8:00 p.m. local time window, with occasional holiday coverage.
• Structured training program starting October 5, 2026, with 100% attendance required for success.
• Supportive peer network and mentorship opportunities.
• Regular feedback loops and performance reviews to help you reach your potential.

Compensation, Perks & Benefits

While the exact salary will depend on experience, location, and performance, brighthush offers a competitive starting range that reflects the national market value for this role. In addition to a base salary, you may be eligible for:

• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, sick leave, and holiday schedule.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness resources.
• Access to Employee Resource Groups that support community and belonging.

Eligibility & Scheduling

To qualify for this role, you must be able to work Monday through Friday, 8:00 a.m. – 8:00 p.m. local time, with flexibility for occasional holiday coverage. Training will commence on October 5, 2026, and requires 100% attendance. The following states are excluded from eligibility: AK, CA, CO, CT, DE, DC, HI, IL, MA, MI, MN, NJ, NV, NY, OR, RI, WA.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that values integrity, innovation, and impact. Your work will directly support small businesses, helping them secure the coverage they need to thrive. With a culture that champions growth, diversity, and work‑life balance, you’ll find a place where your contributions matter and your career can flourish.

Ready to Make a Difference?

If you’re ready to bring your customer service expertise, problem‑solving skills, and passion for insurance to a dynamic, supportive environment, we encourage you to apply today. Join brighthush and help us protect the dreams of entrepreneurs across the nation.