Homeowner Services Coordinator

Position: Homeowner Services Coordinator Reports to: Director of Homeowner Services Summary: At Evergreen Habitat for Humanity, we believe in a world where everyone has a safe and affordable place to live. Through volunteer labor and tax-deductible donations of money and materials, Habitat builds, rehabilitates, and repairs simple, decent homes with the help of the homeowner. Habitat houses are sold to families and individuals at no profit, financed with affordable loans. Together, we build thriving communities. Evergreen Habitat is searching for an engaged and dynamic individual to serve as our Homeowner Services Coordinator. This position serves as the administrative, intake, and program coordination backbone of the Homeowner Services Department. This position supports homeownership, repair, homeowner education, and future resilience initiatives by coordinating applicant intake, repair administration, homeowner communications, educational programming, data management, reporting support, and community referrals. The Homeowner Services Coordinator is often the first point of contact for applicants, homeowners, and community members and plays a critical role in creating a welcoming, organized, and supportive experience throughout the homeowner journey. As Evergreen Habitat continues expanding its Homeownership Resilience efforts, this role serves as a key connector between homeowners, staff, and community resources while ensuring the department operates efficiently and effectively. Responsibilities: Homeownership Program Intake · Respond to homeownership inquiries. · Coordinate orientation registration and attendance. · Support applicant onboarding. · Schedule intake appointments. · Maintain application waitlists. · Assist applicants with document collection and submission. · Track applicant progression through the homeownership process. Repair Program Administration · Serve as primary intake contact for repair applicants. · Process repair applications and supporting documentation. · Coordinate repair applicant communication. · Maintain repair waitlists. · Assist with repair funding communications. · Support repair reporting requirements. · Coordinate scheduling related to repair programs and inspections. Education & Event Coordination · Coordinate homeownership orientations. · Manage workshop registrations. · Track attendance for educational programming. · Coordinate homeowner education events. · Assist with community outreach events. · Support homeowner newsletter initiatives. Homeowner Communications · Respond to homeowner inquiries. · Maintain homeowner contact databases. · Coordinate communication campaigns. · Assist with homeowner resource referrals. · Support homeowner engagement efforts. Data, Reporting, & Systems Management · Maintain HomeKeeper records. · Support HFHI reporting requirements. · Assist with board and grant reporting. · Track program participation metrics. · Maintain digital and physical files. · Generate routine reports and dashboards. General Work Schedule: · 40 hours/week; variable, includes occasional evenings and weekends · On-site at the Evergreen Habitat office. Occasional work from home available. · Current hours: 9am-5pm Monday- Friday Work Environment and Physical Demands: · The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions. · While performing the duties of this job, the employee is frequently required to remain in a stationary position for long periods while operating a computer to create documents, conducting research, sending and receiving e-mail and participating in meetings; communicating on a telephone and in person; reading and writing; applying logic and focusing attention in the presence of distractions. Occasional requirements are to move about the office and community. Must be able to lift 25-50 lbs. Evening and weekend work may be required. Salary and benefits: Salary: $45,000 annually. Benefits include paid medical and dental insurance, paid holidays, retirement contributions, paid time off, and a flexible work environment. To Apply: Email resume and cover letter to Kennedy Ames at [email protected]. Preference will be given to applications submitted by Monday, November 16th. Applications will be reviewed beginning Tuesday, November 17th. 1st with the first round of interviews taking place that week. The offer of employment is contingent upon the passing of a background check, including criminal records, sex offender registry and motor vehicle records, before starting work. Equal Employment Opportunity: Evergreen Habitat for Humanity is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, creed, religion, gender, marital status, age, national origin, political ideology, citizenship, the presence of any sensory, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law. Pay: $45,000.00 per year

Benefits

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Mileage reimbursement Paid time off Retirement plan Vision insurance Work Location: In person