HR Service Delivery Associate

Description and Requirements

Contractor Opportunity: HR Service Delivery Associate

Location: Remote

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: Experis / Manpower Group

Start Date: 11/30/2026

Duration: 8 Months with potential for extension

About the Role

We are seeking qualified contractors to join our team as an HR Service Delivery Associate. In this role, you will partner closely with Experis/ManpowerGroup and Accenture to support HR service delivery activities and help ensure a positive, efficient experience for employees and stakeholders. The ideal candidate brings strong collaboration, problem-solving, communication, and execution skills, with the ability to manage priorities effectively and deliver high-quality results.

Contractors will be engaged and paid by a third-party payroll supplier, Experis / Manpower Group, which will serve as the employer of record for tax and compliance purposes.

Key Responsibilities

Core Duties

• Serve as a resource for employees by responding to routine HR inquiries and service requests in a timely, professional, and accurate manner.
• Manage HR cases from intake through resolution by applying established procedures, precedents, and guidelines, escalating more complex situations as appropriate.
• Support HR processes that may include onboarding, benefits administration, payroll-related inquiries, employee support, and Employee & Labor Relations.
• Maintain accurate HR information and documentation while delivering a consistent employee service experience.

Deliverables or Project Scope

• Provide timely and accurate resolution of assigned HR cases and employee requests.
• Support efficient delivery of HR services within a defined scope of responsibility.
• Maintain accurate case records and follow established HR procedures, service standards, and escalation processes.
• Contribute to HR operations that help improve the employee experience, workforce productivity, and overall service effectiveness.

Collaboration Tools or Platforms

• Microsoft Office (Excel, Word, Outlook, Teams)
• HR Case Management systems to document, track, manage, and resolve employee requests
• HR Service Delivery platforms to support employee inquiries, HR information, and service processes.
• Internal communication and collaboration tools to coordinate with HR team members and the direct supervisor.

Qualifications

• High School Diploma or GED equivalent
• 1 to 3 years of relevant HR professional experience.
• Experience or working knowledge of HR Service Delivery and/or HR Case Management.
• Ability to communicate effectively in English.
• Ability to follow established procedures, guidelines, and instructions while managing assigned work independently.

Preferred Qualifications

• Experience or exposure to Employee & Labor Relations.
• Familiarity with HR processes such as employee support, onboarding, benefits administration, and payroll inquiries.
• Strong customer-service mindset with the ability to communicate clearly and professionally with employees.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to recognize when an issue requires escalation and collaborate effectively within an HR team.

Additional Information / Requirements

• This is an individual contributor position working as part of a collaborative HR team.
• The role has a defined and focused scope, with guidance available from the team and direct supervisor.
• Rotational shift availability may be required.

How to Apply

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Experis / Manpower Group for next steps.

Compliance Notes

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles should review additional notifications here.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Experis / Manpower Group, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation Experis / Manpower Group expects to pay for this role as set forth below.

We anticipate this contractor role will be posted until 11/13/2026.

Experis / Manpower Group offers a market competitive suite of benefits that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance.

Role Location

Hourly Range

California

$27 to $35

Colorado

$24 to $31

Connecticut

$25 to $32

District of Columbia

$28 to $35

Illinois

$24 to $31

Maine

$23 to $29

Maryland

$25 to $32

Massachusetts

$27 to $34

Minnesota

$24 to $31

New York

$26 to $35

New Jersey

$26 to $33

Ohio

$22 to $29

Virginia

$24 to $31

Washington

$27 to $35

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement

Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.

Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.

High school diploma or GED; 1-3 years HR experience; HR service delivery or case management knowledge; English proficiency; work authorization without sponsorship; rotational shift availability may be required.

Key Responsibilities

• responding to HR inquiries
• managing HR cases
• supporting HR processes

Skills & Tools

Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, HR Case Management systems, HR Service Delivery platforms

Job Details

• Category: Human Resources
• Seniority: Entry Level
• Commitment: Contract
• Workplace: Remote — United States or California or Colorado or Connecticut or District of Columbia or Illinois or Maine or Maryland or Massachusetts or Minnesota or New York or New Jersey or Ohio or Virginia or Washington
• Languages: English

Benefits

• Retirement plan

About Accenture

A global professional services company providing consulting and technology services. — Industry: Information Technology

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