Implementation Specialist – Blackaud Raiser's Edge NXT
Company Description
Capital Business Solutions (CBS) is a specialized technology consulting and services firm focused on nonprofit, government, and educational organizations. For over 25 years, CBS has helped mission-driven organizations maximize the value of their donor management and financial software through expert training and support. The team provides tailored training and consulting for Financial Edge, Raiser's Edge, and MIP Cloud, covering both foundational database skills and advanced functionalities. By offering personalized guidance, CBS helps clients streamline operations, improve system performance, and strengthen internal collaboration. CBS is committed to long-term partnerships that enhance organizational impact across the evolving nonprofit landscape. Role Description Implementation Specialist – Blackbaud Raiser's Edge NXT will lead and support the implementation, configuration, and optimization of Raiser's Edge NXT for nonprofit clients. This is a full-time, remote position and involves working closely with client teams to understand their fundraising and donor management processes, translate requirements into system configurations, and ensure successful data migration and setup. Day-to-day responsibilities include conducting discovery sessions, guiding clients through best practices, testing and troubleshooting system functionality, and documenting workflows and procedures. The role also includes providing user training, responding to client inquiries, and collaborating with internal CBS consultants to deliver high-quality project outcomes. The Implementation Specialist will help drive customer adoption and satisfaction by ensuring solutions are aligned with client goals and industry standards.
Qualifications
Strong analytical skills to interpret client requirements, assess data quality, and design effective Raiser's Edge NXT configurations. Expertise in software implementation, including system setup, data migration, testing, and post-implementation support for donor management platforms. Excellent communication skills for facilitating discovery sessions, delivering training, and documenting processes in clear, accessible language. Commitment to customer service and customer satisfaction, with the ability to build trust, manage expectations, and respond promptly to client needs. Hands-on experience with Blackbaud Raiser's Edge NXT or similar CRM/fundraising systems in a nonprofit environment. Understanding of fundraising, development operations, and donor database best practices. Ability to manage multiple projects, prioritize tasks, and meet deadlines in a client-focused consulting setting. Bachelor’s degree in information systems, business, nonprofit management, or a related field, or equivalent work experience. Proficiency with Microsoft Office tools and comfort working with data in spreadsheets and databases.