Intake Coordinator

Job Title: Intake Coordinator Department: Programs Supervisor: Director of Programs Type: Full-time (40 hours/week) Location: Remote/virtual (Within the United States of America) The Code of Support Foundation (COSF) helps those in need navigate and access critical services by providing one-on-one support. Through our digital PATRIOTlink platform and our direct Case Coordination services, we connect veterans and caregivers to the people and resources they need to live full, healthy lives. The Intake Coordinator supports service members, veterans, and their families as they seek assistance/resources through Veteran Service Organizations (VSOs) and the Department of Veterans Affairs. The Intake Coordinator is the first point of contact for clients at Code of Support Foundation. The Intake Coordinator also works with the PATRIOTlink® team. Essential Duties and Responsibilities Contact veterans and/or family members who have submitted applications to ensure that assessments are complete and help with gathering necessary documents, and when needed, connect them to mental health services; Assign applications to the appropriate Community Resource Navigator or Case Manager; Answer the case coordination phone line; Manage the case management inbox, answering emails, forwarding documents, and returning voicemail; Assist in maintaining PATRIOTlink® resources; Occasional travel may be required for COSF meetings, trainings, or events, up to 4 times a year. Maintain expertise by attending trainings, conferences, and educational opportunities to enhance job-related skills; May be required to work occasional nights/weekends; Other duties as assigned. Qualifications and Competencies To perform this job successfully, an individual must be able to carry out each essential duty effectively. The qualifications below reflect the knowledge, skills, and abilities needed for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Teamwork: Works collaboratively with colleagues, contributes to a positive team environment, and supports shared goals and responsibilities. Communication and Conflict Resolution: Communicates openly and professionally, handles difficult or sensitive situations calmly, and works toward constructive solutions. Client Focus: Provides professional, responsive, and compassionate service to clients by listening carefully, identifying needs, and ensuring appropriate follow-up. Confidentiality: Protects sensitive, private, and health-related client information and maintains appropriate privacy during phone calls, virtual meetings, and the handling of case records and documents. Problem Solving: Identifies issues, gathers relevant information, evaluates possible solutions, and uses sound judgment when responding to complex or emotionally sensitive situations. Ethics and Professionalism: Treats others with respect, acts with integrity, maintains appropriate professional boundaries, follows organizational policies, and upholds the values of Code of Support Foundation. Education and/or Experience Experience in customer service, intake, social services, veteran services, or a related field; Knowledge of military/veteran culture and resources preferred; Experience working with individuals facing complex or urgent needs preferred; Strong interpersonal, communication, organizational, and problem-solving skills; Ability to handle sensitive information confidentially; Ability to remain professional and empathetic during emotionally difficult conversations; Experience using databases/CRM systems and Microsoft Office/Microsoft 365; Associate degree or equivalent combination of education and relevant experience preferred. Physical Demands and Work Environment The physical demands described below are representative of those an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The Intake Coordinator is regularly required to talk or hear; frequently required to stand, walk, sit, and use hands to finger, handle, feel, and reach; and may occasionally lift and/or move up to 20 pounds. The work environment noise level is moderate.

Compensation and Benefits

Starting pay is $22.50 per hour and includes 13 paid holidays, Paid Time Off (PTO), Sick Leave, Paid Parental Leave, and medical and dental coverage. We are proud to be an equal opportunity employer. Note: This job description is not an all-inclusive list of duties and standards for the position.