IT Helpdesk agents Level 1.5
🎧 Now Hiring: IT Helpdesk agents Level 1.5 🌎 Open to some Latin American countries – El Salvador, Guatemala, Honduras & Colombia ONLY 🏠 Work from Home 💡 Are you passionate about solving technical problems and supporting users? Join a dynamic, high-performance remote support team where your impact is immediate and your growth matters. 🌟 What You’ll Do
- 🖥️
Provide Technical Support via phone, chat, and ticketing
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Troubleshoot Issues related to hardware, software & connectivity
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Support Network Basics (LAN/WAN/VPN)
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Document Tickets & Resolutions accurately
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Deliver Clear, Friendly Customer Support with professionalism
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Contribute to Knowledge Base solutions & best practices ✅ What You Need
- 🎓 1–2 years
Service Desk / IT Support experience
- 💻 Strong troubleshooting in
Windows / Mac environments
- 🌐 Network fundamentals:
TCP/IP, DNS, DHCP, VPN
- 🎫 Experience with
ticketing systems (ServiceNow, Zendesk, Jira, etc.)
- 🗣️
Advanced English (C1) — written & spoken
- 💯 Strong communication & customer interaction skills
🔥
Nice to Have
- 🏅 Certifications like
CompTIA A+ or ITIL Foundation
- 🗣️ Spanish + English bilingual ability is a plus
🗓️ Schedule Full-time availability required / To be provided 💰 Salary: TO BE DISCLOSED UPON CONTACT 📋 Contract Type: Long-Term Contract 🏡 Work Environment: Fully Remote (Work from Home) 🌎 Eligible Regions: El Salvador, Guatemala, Honduras & Colombia ONLY 📩 Interested? Apply Now! Send your updated resume in English via: WhatsApp: +1 (945) 888-0926 #ITJobs #HelpDeskJobs #ServiceDesk #RemoteJobs #TechSupport #HiringLATAM #ElSalvadorJobs #TheFunctionary #SupportAnalyst #WorkFromHome #ITCareers #NowHiring