IT Support Specialist
IT Support Specialist
About the Role
Paz Financial Consulting is seeking an IT Support Specialist to provide reliable, responsive technical support for employees and internal systems. This role helps ensure technology runs smoothly so teams can work efficiently and securely. Success in this position looks like resolving support requests quickly, maintaining accurate documentation, and proactively identifying opportunities to improve user experience and system reliability. Duties & Responsibilities Respond to IT support requests via ticketing and other approved channels, prioritizing issues based on impact and urgency. Troubleshoot hardware, software, network, and access-related problems to restore service as quickly as possible. Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals. Support user accounts, permissions, and authentication processes in accordance with established policies. Assist with basic network and connectivity diagnostics, including troubleshooting Wi-Fi and local connectivity. Perform routine maintenance tasks such as updates, backups, and system checks to support stability and security. Document troubleshooting steps, resolutions, and recurring issues to improve knowledge base and reporting. Escalate complex or high-impact issues to appropriate technical teams while maintaining clear communication. Maintain inventory records for IT assets and coordinate replacements or repairs as needed. Follow security best practices, including handling sensitive information and adhering to access controls.
Requirements
Education in Information Technology, Computer Science, or a related field (or equivalent practical experience). 1+ years of hands-on IT support experience in a help desk, IT support, or similar role. Working knowledge of Windows and common end-user productivity tools (e.g., Microsoft 365/Office). Experience troubleshooting common hardware and software issues, including printers and peripherals. Familiarity with user account management, permissions, and authentication concepts. Basic understanding of networking fundamentals (e.g., TCP/IP, DNS, DHCP, Wi-Fi connectivity). Comfort using ticketing systems and maintaining clear, accurate technical documentation. Strong communication skills, with the ability to explain technical concepts to non-technical users. Customer-focused mindset, reliability, and professionalism in a fast-paced support environment.
Benefits
Health insurance options (medical, dental, and vision, where available) Paid time off (PTO) and paid holidays Retirement plan options (such as 401(k), where available) Professional development and career growth opportunities Wellness supports and employee assistance resources (where available) Supportive work environment and opportunities to build technical expertise