Key Account Customer Success Associate – Chinese Market & Enterprise Restaurant Solutions – Join brighthush

About brighthush

brighthush is a global leader in point‑of‑sale (POS) technology, empowering restaurants, retail chains, and hospitality brands to streamline operations, enhance customer experiences, and unlock data‑driven growth. With a portfolio of cutting‑edge hardware, cloud‑based software, and AI‑powered analytics, we help our clients transform their businesses into agile, customer‑centric enterprises. Our mission is simple: to make every transaction smarter, faster, and more insightful.

Why brighthush?

At brighthush, we celebrate diversity, curiosity, and relentless innovation. Our culture is built on collaboration, transparency, and a shared commitment to delivering world‑class solutions to our customers. Whether you’re a seasoned professional or a rising star, you’ll find a place where your ideas matter, your growth is supported, and your impact is tangible.

Position Overview

We are seeking a Senior Key Account Customer Success Associate focused on the Chinese vertical and enterprise restaurant groups. In this role, you will be the primary advocate for our most strategic clients, ensuring they derive maximum value from our POS ecosystem. You will partner with cross‑functional teams—Product, Engineering, Technical Support, and Operations—to translate client needs into actionable product enhancements, drive upsell opportunities, and champion a culture of continuous improvement.

Key Responsibilities

• Client Relationship Management: Serve as the trusted point of contact for master clients, building and sustaining long‑term relationships with senior management teams across China and the broader Asian market.
• Strategic Consulting: Gain deep insight into each client’s business objectives, operational challenges, and growth plans. Proactively communicate product requirements to internal stakeholders and recommend tailored POS solutions that align with their goals.
• Revenue Growth & Upsell: Identify upsell and upgrade opportunities within existing accounts, driving product adoption and increasing customer lifetime value.
• Expansion & New Store Signings: Recognize expansion opportunities within enterprise restaurant groups and lead the effort to secure new store signings as clients scale.
• Product Demonstrations: Conduct comprehensive POS product demos for large clients, ensuring they fully understand system capabilities and how the solution fits their operational needs.
• Onboarding & Go‑Live Support: Support individual store onboarding and go‑live processes, guaranteeing smooth deployment and operational readiness.
• Issue Resolution: Proactively identify and resolve POS system usage issues, providing timely support and effective solutions to minimize downtime.
• Cross‑Functional Coordination: Collaborate with internal teams to ensure prompt responses to client inquiries and operational challenges.
• Training & Enablement: Deliver comprehensive system training and onboarding guidance, ensuring clients are fully proficient in using the POS platform.
• Continuous Improvement: Conduct regular training sessions and product update meetings to keep clients informed about new features and enhancements.
• Feedback Loop: Partner closely with Product, Engineering, Technical Support, and Operations to incorporate client feedback into product improvements.
• Account Planning: Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow‑up across relevant teams.

Essential Qualifications

• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong execution skills with a proven track record of delivering results on time.
• Excellent problem‑solving abilities and flexibility to adapt to fast‑paced environments.
• Self‑motivated, capable of leading initiatives independently while contributing to team success.
• Proficient in data analysis and reporting; comfortable using CRM systems such as Salesforce.
• Strong verbal and written communication skills in both English and Mandarin.
• Bachelor’s degree or higher in Business, Marketing, Information Technology, or a related field.

Preferred Qualifications

• Minimum of 2 years of experience in customer success management or account management.
• Familiarity with POS systems and business processes within the retail or hospitality industry.
• Experience working with enterprise restaurant groups or large retail chains.
• Knowledge of cloud‑based POS solutions and data‑analytics platforms.
• Experience in a B2B SaaS environment.

Skills & Competencies

• Client‑Centric Mindset: Passion for understanding client pain points and delivering tailored solutions.
• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Communication: Clear, concise, and persuasive communication across all levels.
• Analytical Acumen: Strong data‑driven decision making and reporting.
• Collaboration: Proven ability to work effectively with cross‑functional teams.
• Adaptability: Thrive in a dynamic, fast‑moving environment.
• Leadership: Ability to influence without authority and drive initiatives forward.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as our product portfolio. You will:

• Progress into senior customer success roles, such as Account Director or Customer Success Manager – Enterprise.
• Take on cross‑regional responsibilities, expanding your influence across Asia and beyond.
• Lead product roadmap initiatives, shaping the future of our POS solutions.
• Participate in leadership development programs, mentorship, and industry conferences.
• Access to continuous learning resources, including certifications in CRM, data analytics, and product management.

Work Environment & Culture

Our remote‑first approach means you can work from anywhere while staying connected to a vibrant, collaborative team. We value:

• Flexibility: Work hours that fit your life, with a focus on results rather than rigid schedules.
• Inclusivity: A culture that celebrates diverse perspectives and fosters belonging.
• Innovation: A sandbox environment where new ideas are encouraged and tested.
• Transparency: Open communication channels, from leadership to frontline teams.
• Recognition: Regular shout‑outs, awards, and career milestones celebrated across the organization.

Compensation & Benefits

While the exact package is tailored to experience and market conditions, you can expect a competitive salary, performance‑based bonuses, and a comprehensive benefits suite:

• Medical, dental, and vision insurance (fully covered by brighthush).
• 401(k) retirement plan with company match.
• Full coverage for Short‑Term Disability, Life Insurance, and Accidental Death & Dismemberment.
• Paid parental leave, flexible PTO, and company holidays.
• Birthday off and other unique perks to celebrate you.
• Employee Assistance Program (EAP) for personal and professional support.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

Ready to take the next step in your career and help shape the future of POS technology for the Chinese market? Click the link below to submit your application and join the brighthush family.