Lead Customer Success Manager

For our client, we are seeking a Lead Customer Success Manager to join the team of a leader in the Consumer Technology space. This role will lead post-sale customer engagement for strategic accounts, helping clients realize measurable value from a software platform. You will serve as a trusted advisor to executive stakeholders, strengthen adoption, and help protect renewal and retention outcomes. The position also partners closely with Sales and internal teams to surface customer needs, resolve risks, and drive continuous improvement across the customer experience. Location: Remote Compensation: $110,000 – $130,000 annually

Responsibilities

Drive customer adoption of the company's platform and demonstrate ROI at the executive level. Consult on best practices, workflows, and management business reviews. Develop multi-level relationships within customer organizations and act as a trusted advisor. Identify and mitigate risks, forecast revenue changes, and address issues promptly. Record customer activity and outcomes in management tools. Ensure customers progress toward key milestones using success plans. Advocate for customers by providing feedback to internal teams and stakeholders. Collaborate with Sales to manage renewal opportunities and achieve revenue retention targets. Enable customers to maximize value from the platform. Drive team improvements through quarterly objectives. Lead by example and use leadership skills to support the customer success team.

Qualifications

Undergraduate degree or equivalent experience in a related field; an advanced degree may substitute for professional experience. 6 years of experience in Customer Success, Customer Service, Account Management, or Sales. Experience supporting a SaaS application preferred. Expertise in customer use cases and solutions within a software platform. Strong commitment to customer success and relationship building. Excellent problem-solving, observation, and presentation skills. Self-starter with strong time management and prioritization abilities.

Benefits

Flexible work arrangements with remote work options. Opportunity for professional growth and development. Engagement in a collaborative team environment. Access to a supportive leadership team. Chance to work with high-value named accounts. Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.