Lead Digital Product Manager – Customer Identity & Access Management (Hybrid/Remote) – Shaping Secure Digital Journeys at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses to deliver secure, seamless digital experiences. With a global footprint spanning Europe, the Middle East, and Africa, we specialize in building resilient digital ecosystems that protect customers, streamline operations, and drive growth. Our culture is built on collaboration, continuous learning, and a relentless focus on customer value. Whether you’re a seasoned product leader or an emerging talent, brighthush offers a dynamic environment where your ideas can shape the future of digital identity and access.

Position Overview

We are seeking a visionary Lead Digital Product Manager to spearhead the Customer Identity & Access Management (CIAM) portfolio within our Identity & Access Management (IAM) program. In this hybrid/remote role, you will own the product vision, roadmap, and execution for a suite of customer‑facing identity solutions that balance security, privacy, and frictionless user experience. You will collaborate with engineering, data science, UX, cybersecurity, and business stakeholders to deliver scalable, compliant platforms that empower trusted customer interactions across all digital touchpoints.

Why brighthush?

• Innovative, cloud‑first product organization with a proven track record of delivering high‑impact solutions.
• Culture of empowerment: cross‑functional teams, outcome‑based delivery, and a product‑centric talent model.
• Commitment to continuous learning: access to a dedicated Learning Hub, certifications, and mentorship programs.
• Competitive compensation package with bonus, pension, private health insurance, and flexible working arrangements.
• Inclusive, socially responsible workplace that values purpose, growth, and well‑being.

Key Responsibilities

• Vision & Strategy: Own and articulate the long‑term vision for the CIAM product family, ensuring alignment with brighthush’s security, digital experience, and transformation objectives.
• Roadmap & Prioritization: Develop a multi‑year, data‑driven roadmap that balances customer needs, regulatory requirements, and business value. Prioritize initiatives based on impact, risk, and resource availability.
• Product Discovery: Lead discovery workshops, customer interviews, and market research to surface pain points and validate opportunities. Translate insights into clear, outcome‑based product requirements.
• Solution Definition: Design end‑to‑end identity experiences covering onboarding, registration, authentication, authorization, profile management, account recovery, and web access. Ensure solutions are secure, scalable, and accessible.
• Cross‑Functional Collaboration: Partner with Cybersecurity, Engineering, Architecture, Data, UX, and Business teams to deliver integrated, compliant identity solutions.
• Decision Making: Balance customer experience, security, privacy, regulatory, technical, and commercial factors when setting priorities and making trade‑offs.
• Performance & Metrics: Define, track, and report on KPIs such as adoption rates, authentication success, customer effort, security incidents, reliability, operational efficiency, and financial impact.
• Product Health & Lifecycle Management: Use data and feedback to iterate, optimize, and retire features, ensuring continuous value delivery.
• Stakeholder Management: Influence senior leaders, secure alignment on priorities, and provide transparent updates on roadmap progress, risks, and outcomes.
• Team Leadership: Coach, mentor, and grow a high‑performing team of Digital Product Managers. Foster a culture of ownership, experimentation, and best practices.

Essential Qualifications

• Minimum 5 years of experience leading digital product strategy across complex platforms or multi‑product portfolios.
• At least 2 years of direct experience coaching and developing Product Managers or equivalent cross‑functional roles.
• Proven track record of influencing senior leaders and partnering with Engineering, Data, UX, and Business teams to achieve measurable outcomes.
• Strong analytical mindset with experience defining, tracking, and leveraging KPIs to drive prioritization and decision‑making.
• Experience operating in regulated environments, balancing strategic leadership with hands‑on execution in fast‑paced delivery settings.
• Legal right to work in the UK; sponsorship not available.

Preferred (Desirable) Skills

• Domain expertise in Customer Identity & Access Management.
• Hands‑on experience with Ping Identity or similar identity platforms.
• Background in large‑scale, enterprise technology environments.
• Familiarity with outcome‑based delivery models and product‑centric operating frameworks.
• Experience with modern digital platforms, data‑driven decision making, and automation‑enabled capabilities.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to our Continuous Learning Hub, which offers curated learning paths, industry certifications, and mentorship programs. Whether you aim to deepen technical expertise, broaden product leadership skills, or transition into executive roles, we provide the resources and guidance to help you thrive. Regular hackathons, cross‑team knowledge sharing sessions, and a culture that rewards experimentation will keep you challenged and inspired.

Work Environment & Culture

Our hybrid model blends remote flexibility with in‑office collaboration, ensuring you can work where you perform best while staying connected to the brighthush community. We celebrate diversity, equity, and inclusion, fostering an environment where every voice is heard. Our teams operate in cross‑functional squads, guided by outcome‑based delivery principles that accelerate speed, agility, and value. We value transparency, continuous improvement, and a growth mindset—qualities that define our success.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Annual base salary aligned with market benchmarks.
• Performance‑based bonus scheme.
• Company‑matched pension plan.
• Private medical and dental insurance.
• Flexible working options and hybrid arrangements.
• Employee assistance program and mental health support.
• Discounted gym memberships and wellness initiatives.
• Paid volunteering days and community engagement opportunities.
• Cycle‑to‑work scheme and other commuting benefits.

How to Apply

If you are ready to lead the next generation of secure, customer‑centric identity solutions and thrive in a culture that values innovation and growth, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush today.

Apply Now

Join brighthush – Where Digital Innovation Meets Purpose

At brighthush, we are not just building products; we are shaping the future of digital identity. Your expertise will help protect millions of customers, streamline operations, and drive sustainable growth. If you are passionate about product leadership, security, and delivering measurable impact, this is the place for you. Join us and turn your vision into reality.