Experienced Bilingual Customer Service Representative – Spanish & English – Remote Health Insurance Support Specialist

About brighthush and the Future of Health Care

brighthush is redefining the way people experience health insurance. Founded in 2012, our mission has always been simple yet ambitious: create a health insurance company that feels like a trusted family doctor—transparent, compassionate, and driven by technology. By building a full‑stack technology platform from the ground up, we empower our members to access care quickly, understand their benefits clearly, and feel confident that their health data is handled with the utmost care.

Our culture is built on curiosity, collaboration, and a relentless focus on service. We believe that every interaction—whether it’s a phone call, an email, or a chat—has the potential to change a member’s day for the better. As we continue to grow, we’re looking for passionate, bilingual professionals who share our vision and want to be part of a team that is shaping the future of health care.

Why Join brighthush?

• Impactful Work: Every call you take, every question you answer, directly improves the experience of thousands of members.
• Remote Flexibility: Work from the comfort of your home office in Arizona, with occasional team gatherings to keep the connection alive.
• Competitive Compensation: Base pay of $20.00–$21.00 per hour, with an additional $1.00 per hour for successful bilingual assessment completion.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid holidays, sick leave, parental leave, wellness reimbursements, and more.
• Growth Opportunities: Clear career paths from frontline support to leadership roles, with mentorship and continuous learning programs.
• Diverse & Inclusive Culture: We celebrate authenticity, encourage belonging, and foster an environment where every voice is heard.

Role Overview

As a Bilingual Customer Service Representative on the Member and Provider Services team, you will be the frontline champion for our Spanish‑speaking members and partners. This role is volume‑driven and production‑based, requiring you to manage a high caseload while maintaining exceptional service quality. You will collaborate with brokers, providers, and internal teams to resolve inquiries, process transactions, and ensure compliance with all regulatory standards.

Key Responsibilities

• Develop a deep, comprehensive understanding of brighthush’s processes, procedures, and technology stack.
• Handle member, broker, provider, and vendor interactions across multiple channels (phone, email, chat, and social media) with professionalism and empathy.
• Manage an assigned caseload, ensuring timely resolution, high productivity, and adherence to quality metrics.
• Build strong working relationships with internal partners and external stakeholders to facilitate smooth issue resolution.
• Identify recurring issues and collaborate with leadership to propose and implement process improvements.
• Monitor and track the health of all work‑in‑progress items, escalating as needed to maintain turnaround times.
• Ensure strict compliance with PHI regulations, data privacy laws, and internal security protocols.
• Participate in continuous training sessions and stay updated on policy changes, product updates, and industry best practices.
• Contribute to team meetings, share insights, and support new hires during onboarding.
• Perform other duties as assigned to support the overall success of the Member and Provider Services team.

Essential Qualifications

• Full professional proficiency in Spanish and English (reading, writing, speaking).
• Minimum of 1 year experience in a high‑volume or customer‑focused environment.
• At least 6 months of experience in the healthcare industry.
• High school diploma or GED.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a collaborative team.
• Comfortable using technology platforms, including CRM systems, Google Workspace, and Microsoft Office.

Preferred Qualifications & Bonus Skills

• Quantitative or analytical mindset with a focus on problem solving.
• Experience with data entry, data manipulation, and maintaining accurate records.
• Advanced proficiency in Google Suite or Microsoft Office (Excel, Word, PowerPoint).
• Experience with workflow automation tools or customer‑service platforms.
• Knowledge of HIPAA regulations and PHI handling best practices.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to improve their experience.
• Problem‑Solving: Ability to analyze issues, think critically, and find effective solutions quickly.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Attention to Detail: Accuracy in data entry, documentation, and compliance adherence.
• Team Collaboration: Strong interpersonal skills and a willingness to support teammates.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Bilingual Customer Service Representative, you will have access to:

• Structured onboarding program with mentorship from senior team members.
• Regular training modules covering product knowledge, compliance updates, and soft‑skill development.
• Cross‑functional projects that expose you to other departments such as Claims, Provider Relations, and Product Management.
• Clear career ladder: from Support Specialist to Team Lead, and eventually to Managerial or Product roles.
• Annual performance reviews with personalized development plans and skill‑gap analysis.

Work Environment & Culture at brighthush

Our remote-first culture means you’ll enjoy the flexibility of working from home while staying connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Quarterly in‑person retreats and team‑building events.
• Open‑door communication channels with leadership.
• Access to a digital collaboration hub (Slack, Teams, Confluence).
• Inclusive policies that celebrate diversity, equity, and belonging.

Compensation, Perks, and Benefits

We offer a competitive and transparent compensation package:

• Base Pay: $20.00–$21.00 per hour.
• Bonus Pay: Additional $1.00 per hour for successful completion of the bilingual assessment.
• Benefits: Medical, dental, vision, life, and disability insurance.
• Retirement: 401(k) plan with company match.
• Paid Time Off: 15 days of vacation per year, 11 paid holidays, paid sick leave, and paid parental leave.
• Wellness: Monthly wellness stipend, gym reimbursement, and mental health resources.
• Professional Development: Tuition reimbursement, conference sponsorships, and internal learning platform access.

How to Apply

If you’re ready to bring your bilingual expertise, customer‑service passion, and problem‑solving skills to a company that values innovation and care, we’d love to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to this position now

Join brighthush – Where Every Voice Matters and Every Interaction Counts

At brighthush, we’re not just building a health insurance platform; we’re building a community. Your role as a Bilingual Customer Service Representative will be pivotal in ensuring that every member feels heard, supported, and empowered. If you’re driven by purpose, thrive in a fast‑paced environment, and want to grow alongside a forward‑thinking team, we encourage you to apply today. Together, we can transform the health‑care experience for millions.