Lead Digital Product Manager – Customer Identity & Access Management, Product Strategy & Team Leadership at brighthush

About brighthush

brighthush is a trailblazing fintech powerhouse that is redefining how consumers and businesses protect and manage their digital identities. With a global footprint that spans North America, Europe, and Asia, we empower millions of users to securely access financial services, insurance products, and digital experiences through cutting‑edge identity and access management solutions. Our mission is simple yet ambitious: to make digital identity safe, seamless, and universally accessible.

At brighthush, we thrive on innovation, collaboration, and a relentless focus on customer outcomes. Our culture is built on transparency, continuous learning, and a shared commitment to excellence. Whether you’re a seasoned product leader or an emerging talent, you’ll find a place where your ideas can shape the future of identity technology.

Position Overview

We are seeking a visionary Senior Lead Digital Product Manager to spearhead the Customer Identity & Access Management (CIAM) product line. In this pivotal role, you will define the product strategy, lead cross‑functional teams, and drive adoption of our CIAM solutions across regulated markets. You will work closely with engineering, design, data science, compliance, and sales to deliver world‑class products that meet the highest security and user experience standards.

As a senior leader at brighthush, you will have the autonomy to shape product direction, influence company strategy, and mentor the next generation of product managers. Your impact will be felt across the organization and by millions of users who rely on our technology to protect their digital lives.

Key Responsibilities

• Product Vision & Strategy – Define and own the long‑term roadmap for CIAM, aligning with brighthush’s strategic objectives and market demands.
• Team Leadership & Development – Recruit, coach, and mentor a high‑performing product management team; foster a culture of ownership, curiosity, and data‑driven decision making.
• Cross‑Functional Collaboration – Partner with engineering, UX, data analytics, security, legal, and sales to translate market needs into actionable product requirements.
• Go‑to‑Market & Adoption – Design and execute launch plans, pricing strategies, and go‑to‑market initiatives that maximize user adoption and revenue growth.
• Regulatory & Compliance Oversight – Ensure all CIAM products meet industry regulations (GDPR, CCPA, PCI‑DSS, ISO 27001) and internal security standards.
• Performance Measurement – Define, track, and report on KPIs (NPS, churn, adoption rates, security incident metrics) to evaluate product success and inform continuous improvement.
• Stakeholder Management – Communicate product vision, progress, and outcomes to senior leadership, investors, and external partners.
• Innovation & Thought Leadership – Stay ahead of industry trends, emerging technologies, and competitive landscape; bring fresh ideas to the product strategy.

Essential Qualifications

• Minimum 5 years of product management experience in the digital identity, fintech, or SaaS space.
• At least 2 years of experience leading and scaling product teams.
• Proven track record of launching successful CIAM or related security products in regulated environments.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
• Demonstrated ability to manage complex stakeholder relationships and navigate cross‑functional dynamics.
• Experience with Agile product development methodologies and tools (Jira, Confluence).
• Hands‑on knowledge of identity protocols (OAuth 2.0, OpenID Connect, SAML) and authentication mechanisms.

Preferred Qualifications

• Experience with Ping Identity or similar identity platforms.
• Background in compliance, risk management, or security governance.
• Prior experience in a remote or distributed team environment.
• Advanced degree (MBA, MS in Computer Science, or related field).
• Track record of building and scaling high‑growth product teams.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset – Deep empathy for users and a passion for delivering frictionless experiences.
• Data‑Driven Decision Making – Proficiency in using analytics, A/B testing, and market research to guide product choices.
• Leadership & Influence – Inspiring teams, driving consensus, and championing product vision across the organization.
• Technical Acumen – Comfortable discussing architecture, security, and integration challenges with engineering teams.
• Adaptability – Thriving in a fast‑paced, evolving environment with shifting priorities.
• Communication – Clear, concise storytelling for both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the products you build. As a senior product leader, you will:

• Progress to Head of Product or Chief Product Officer roles.
• Lead cross‑domain initiatives, such as expanding into new verticals (e.g., health, e‑commerce).
• Participate in executive strategy sessions and contribute to company‑wide decision making.
• Access continuous learning resources: industry conferences, certifications (e.g., Certified Product Manager, CISSP), and internal knowledge hubs.
• Mentor junior product managers and contribute to building a high‑performing product culture.

Work Environment & Company Culture

brighthush champions a remote‑first culture that empowers employees to work from anywhere in Canada. Our distributed teams collaborate through modern tools, weekly virtual town halls, and quarterly in‑person retreats. We value:

• Transparency – Open communication channels and shared OKRs.
• Innovation – Dedicated hackathons, innovation labs, and a generous innovation budget.
• Well‑being – Flexible work hours, mental health resources, and wellness stipends.
• Diversity & Inclusion – A commitment to building a workforce that reflects the communities we serve.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary – CAD 121,800 – 171,800 per year, commensurate with experience.
• Performance Bonus – Annual bonus tied to product and company performance.
• Equity – Stock options to share in brighthush’s growth.
• 401(k) Matching – Up to 4% company match.
• Generous Paid Time Off – 3 weeks of vacation, plus public holidays and sick leave.
• Health & Wellness – Comprehensive medical, dental, and vision plans.
• Tuition Reimbursement – Up to CAD 5,000 per year for relevant courses and certifications.
• Retirement Plan – 401(k) with company match and additional retirement savings options.
• Remote Work Stipend – Monthly allowance for home office setup.
• Professional Development – Access to industry conferences, workshops, and internal training.

Why Join brighthush?

At brighthush, you will:

• Shape the future of digital identity for millions of users worldwide.
• Lead a high‑impact product line in a fast‑growing, mission‑driven company.
• Collaborate with world‑class engineers, designers, and data scientists.
• Enjoy a flexible, remote work environment that supports work‑life balance.
• Benefit from a culture that rewards innovation, learning, and personal growth.

Ready to Make an Impact?

If you are a seasoned product leader with a passion for secure, user‑centric digital experiences, we want to hear from you. Join brighthush and help us build the next generation of identity solutions that empower people to live confidently in a digital world.

Apply Today and become a key driver of brighthush’s mission to protect, simplify, and elevate digital identity for everyone.